CSA Global LLC
Overview
CSA Global Inc. is seeking a temporary Information Technology (IT) Helpdesk Technician at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC. Provides second-tier support to end users for either PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. This is a temporary position anticipated to last through February 2026. Responsibilities
Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating systems and periodic system updates. Install, support, troubleshoot and remediate issues pertaining to new/reissued PC hardware and software. Accurately complete CNIC user agreement forms and other processes associated with property control, and obtaining the necessary signatures, and distributing forms in a timely manner. Integrate system peripherals such as printers, scanners, digital senders, mass storage devices, etc. into users’ workstations. Configure and support end-user network connectivity including, but not limited to, wired LAN and wireless LAN in building 111. Demonstrate knowledge of Google\'s Android and Apple\'s iOS operating systems used primarily in mobile technology and supported hardware devices such as smartphones and tablets. Demonstrate knowledge in Android\'s Linux-based open-source technology and troubleshoot users\' devices from major manufacturers for Samsung Android and Apple iPhone/iPad devices, following government standards to customize, troubleshoot, and restore user issues. Complete Purebred training to perform Purebred Agent duties and assist mobile wireless users in registering their derived credentials with the DISA database; verify Security Technical Implementation Guide (STIG) requirements on user smartphone devices. Provide support for all IT equipment, including PCs, printers, portable computers, multi-function devices, smartphone devices, Polycom (video VTC) units, and other miscellaneous IT equipment. Install, configure, and support current and future versions of networking protocols for wired and wireless connectivity for local and remote users. Install, configure, and troubleshoot e-mail client software (Outlook) and guide/assist customers in managing their email and use of these client applications including rules and personal folders/archives. Log all initial requests for service (incidents) that bypass the NMCI Helpdesk into the CNIC G2 Trouble Ticket Tracking Database within an agreed timeframe, but no later than 4 business hours after completion of the call. Acknowledge all incidents within the specified timeframe. Provide detailed documentation of all tasks, troubleshooting steps, and current status of each incident in the G2 Trouble Ticket Tracking Database within an agreed timeframe, but no later than 4 business hours after most recent contact with the customer. Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices. Provide support for CAC (Common Access Card) deployment. Support and troubleshoot smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting for CNIC personnel regarding CAC cards and their software certificates. Deliver unserviceable or excess IT equipment to staging area for disposal. Support asset inventory services for IT peripherals including external hard drives, Apple smartphones and related wireless devices (iPads and Mifi’s), VTC units, monitors, laptops, and desktops for 750+ users. Qualifications
Clearance: Must possess and maintain an active Secret Clearance. Bachelor’s degree Active Security+ certification or equivalent Six years of technical experience with a wide range of hardware and software applications. Must possess excellent customer interface skills. The hourly rate for this position is $36.06. Equal employment opportunity, including veterans and individuals with disabilities. PI280293312
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CSA Global Inc. is seeking a temporary Information Technology (IT) Helpdesk Technician at the Commander Navy Installations Command (CNIC) Headquarters at the Washington Navy Yard, DC. Provides second-tier support to end users for either PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. This is a temporary position anticipated to last through February 2026. Responsibilities
Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems to include, but not limited to, Windows 10 operating systems and periodic system updates. Install, support, troubleshoot and remediate issues pertaining to new/reissued PC hardware and software. Accurately complete CNIC user agreement forms and other processes associated with property control, and obtaining the necessary signatures, and distributing forms in a timely manner. Integrate system peripherals such as printers, scanners, digital senders, mass storage devices, etc. into users’ workstations. Configure and support end-user network connectivity including, but not limited to, wired LAN and wireless LAN in building 111. Demonstrate knowledge of Google\'s Android and Apple\'s iOS operating systems used primarily in mobile technology and supported hardware devices such as smartphones and tablets. Demonstrate knowledge in Android\'s Linux-based open-source technology and troubleshoot users\' devices from major manufacturers for Samsung Android and Apple iPhone/iPad devices, following government standards to customize, troubleshoot, and restore user issues. Complete Purebred training to perform Purebred Agent duties and assist mobile wireless users in registering their derived credentials with the DISA database; verify Security Technical Implementation Guide (STIG) requirements on user smartphone devices. Provide support for all IT equipment, including PCs, printers, portable computers, multi-function devices, smartphone devices, Polycom (video VTC) units, and other miscellaneous IT equipment. Install, configure, and support current and future versions of networking protocols for wired and wireless connectivity for local and remote users. Install, configure, and troubleshoot e-mail client software (Outlook) and guide/assist customers in managing their email and use of these client applications including rules and personal folders/archives. Log all initial requests for service (incidents) that bypass the NMCI Helpdesk into the CNIC G2 Trouble Ticket Tracking Database within an agreed timeframe, but no later than 4 business hours after completion of the call. Acknowledge all incidents within the specified timeframe. Provide detailed documentation of all tasks, troubleshooting steps, and current status of each incident in the G2 Trouble Ticket Tracking Database within an agreed timeframe, but no later than 4 business hours after most recent contact with the customer. Perform equipment relocation, installation, expansion, connection/disconnection, upgrades, maintenance, and preventive maintenance of computer systems hardware, documentation, and peripheral devices. Provide support for CAC (Common Access Card) deployment. Support and troubleshoot smart card readers, middleware, and PKI (Public Key Infrastructure) Certificates. Provide troubleshooting for CNIC personnel regarding CAC cards and their software certificates. Deliver unserviceable or excess IT equipment to staging area for disposal. Support asset inventory services for IT peripherals including external hard drives, Apple smartphones and related wireless devices (iPads and Mifi’s), VTC units, monitors, laptops, and desktops for 750+ users. Qualifications
Clearance: Must possess and maintain an active Secret Clearance. Bachelor’s degree Active Security+ certification or equivalent Six years of technical experience with a wide range of hardware and software applications. Must possess excellent customer interface skills. The hourly rate for this position is $36.06. Equal employment opportunity, including veterans and individuals with disabilities. PI280293312
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