University of North Dakota, Memorial Union
Assistant Director, Memorial Union - Event Services Management & Production
University of North Dakota, Memorial Union, Grand Forks, North Dakota, United States, 58203
The Assistant Director, Memorial Union – Event Services Management & Production is a key leader within the Memorial Union, responsible for driving excellence in event scheduling, planning, production, and customer service across all Memorial Union–managed meeting rooms, ballrooms, adjacent outdoor areas, and designated exterior spaces. This role ensures seamless coordination and delivery of events that enrich the campus experience.
The Assistant Director provides direct supervision to the Event Services & Office Manager and the MU Audio-Visual Technology Coordinator, while offering indirect leadership to student staff teams as needed. They oversee event services revenue generation, operational workflows, and budgeting functions, and serve as the department’s purchasing agent within the University procurement system.
A strategic thinker and collaborator, the Assistant Director plays a vital role in policy development, implementation, and enforcement. They act as a key member of the Memorial Union management team, providing backup leadership to the Director and/or Associate Director as required.
Beyond operational leadership, the Assistant Director helps cultivate a high-performing staff culture centered on exceptional service, accountability, and results. Their work supports broader institutional goals around student engagement, learning, retention, and success, ensuring the Memorial Union remains a vibrant, student-focused hub for the campus community.
Duties & Responsibilities
Scheduling and Event Services Planning & Management; Event Production & Customer Service Delivery (45%)
Event Services Revenue Generation Management; Memorial Union Business & Purchasing Operations (20%)
Staffing Supervision (15%)
Memorial Union Management & General Department Functions; Policy Development, Management, and Enforcement (20%)
Required Competencies
Experience with online meeting platforms (Zoom, Teams etc.)
Experience using standard office equipment to include multi-line phone systems, copiers, etc.
Demonstrated experience with critical thinking, problem-solving, and organizational skills.
Excellent communication and interpersonal skills with the ability to collaborate effectively with a diverse range of customers and stakeholders.
Ability to prioritize, delegate and supervise staff and student personnel workload and hours as necessary to meet operational responsibilities.
Demonstrated experience with planning logistics, managing deadlines and priorities with a focus on high quality execution and customer delivery of services.
Possess the ability to give strong attention to details and multi-task successfully in a fast-paced, high-energy, customer service setting.
Demonstrated experience with building cross-departmental or program unit relationships, collaborations, or partnerships.
Experience with performance evaluation and ability to handle behavioral or disciplinary issues. Ability to recognize concerns or behavioral problems with employees and help connect them to appropriate resources.
Possess a student-centered philosophy committed to supporting a work and campus environment focused on inclusion and diversity and the building of campus community.
Minimum Requirements
Bachelor’s Degree
Five years of progressively responsible, directly related event planning, event services management or event production experience within a higher education university setting, or other public or private educational, service, or organization-based business or hospitality industry setting.
Experience with execution of event logistics, event planning process workflows, and coordination with event sponsors, partners, stakeholders, or customers.
Leadership or management experience within a related or transferable department, program, or industry setting.
Two years experience supervising staff to include: hiring, evaluating, supervising and training professional and student staff.
Intermediate skills using Microsoft Word, Excel, Outlook.
Successful completion of a Criminal History Background Check.
In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
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The Assistant Director provides direct supervision to the Event Services & Office Manager and the MU Audio-Visual Technology Coordinator, while offering indirect leadership to student staff teams as needed. They oversee event services revenue generation, operational workflows, and budgeting functions, and serve as the department’s purchasing agent within the University procurement system.
A strategic thinker and collaborator, the Assistant Director plays a vital role in policy development, implementation, and enforcement. They act as a key member of the Memorial Union management team, providing backup leadership to the Director and/or Associate Director as required.
Beyond operational leadership, the Assistant Director helps cultivate a high-performing staff culture centered on exceptional service, accountability, and results. Their work supports broader institutional goals around student engagement, learning, retention, and success, ensuring the Memorial Union remains a vibrant, student-focused hub for the campus community.
Duties & Responsibilities
Scheduling and Event Services Planning & Management; Event Production & Customer Service Delivery (45%)
Event Services Revenue Generation Management; Memorial Union Business & Purchasing Operations (20%)
Staffing Supervision (15%)
Memorial Union Management & General Department Functions; Policy Development, Management, and Enforcement (20%)
Required Competencies
Experience with online meeting platforms (Zoom, Teams etc.)
Experience using standard office equipment to include multi-line phone systems, copiers, etc.
Demonstrated experience with critical thinking, problem-solving, and organizational skills.
Excellent communication and interpersonal skills with the ability to collaborate effectively with a diverse range of customers and stakeholders.
Ability to prioritize, delegate and supervise staff and student personnel workload and hours as necessary to meet operational responsibilities.
Demonstrated experience with planning logistics, managing deadlines and priorities with a focus on high quality execution and customer delivery of services.
Possess the ability to give strong attention to details and multi-task successfully in a fast-paced, high-energy, customer service setting.
Demonstrated experience with building cross-departmental or program unit relationships, collaborations, or partnerships.
Experience with performance evaluation and ability to handle behavioral or disciplinary issues. Ability to recognize concerns or behavioral problems with employees and help connect them to appropriate resources.
Possess a student-centered philosophy committed to supporting a work and campus environment focused on inclusion and diversity and the building of campus community.
Minimum Requirements
Bachelor’s Degree
Five years of progressively responsible, directly related event planning, event services management or event production experience within a higher education university setting, or other public or private educational, service, or organization-based business or hospitality industry setting.
Experience with execution of event logistics, event planning process workflows, and coordination with event sponsors, partners, stakeholders, or customers.
Leadership or management experience within a related or transferable department, program, or industry setting.
Two years experience supervising staff to include: hiring, evaluating, supervising and training professional and student staff.
Intermediate skills using Microsoft Word, Excel, Outlook.
Successful completion of a Criminal History Background Check.
In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
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