REMAX
Technical Support Engineer II / Desktop Support
REMAX, Denver, Colorado, United States, 80285
Technical Support Engineer II / Desktop Support
The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II / Technical Support Engineer II to support, configure, and administer critical systems and applications for our staff.
Responsibilities
Deliver advanced troubleshooting for corporate users, including white‑glove support for C‑suite executives and acting as an escalation point for Level 1 support
Build and deploy system images and application packages for macOS and Windows
Manage antivirus tools, perform threat assessments, and perform remediation
Conduct security audits and vulnerability scans
Administer user accounts in Active Directory and Exchange
Support onboarding and off‑boarding, including account setup, access provisioning, and hardware management
Collaborate with infrastructure, networking, and security teams to resolve cross‑functional issues
Track and manage IT assets, including hardware inventory and software licensing
Manage service tickets with timely updates and ensure SLA compliance
Maintain documentation for workstation architecture and support processes
Research and evaluate software and system tools
Contribute to special projects and perform additional duties as needed
Qualifications and Skills
Degree in a related field or equivalent experience; certifications (e.g., CompTIA A+, JAMF, ACSP) preferred
3+ years of Tier 2 desktop support experience across macOS and Windows environments
Strong troubleshooting skills across hardware, software, and peripherals
Familiar with IT security practices such as virus remediation, phishing response, and firewall systems
Experience with endpoint security, software management, and system planning
Hands‑on experience designing and implementing computing systems and applications
Proven ability to deliver executive‑level IT support
Proficient with ITSM tools in SLA‑driven environments
Experience with software packaging and deployment tools (e.g., JAMF, Intune)
Strong process improvement mindset for hardware lifecycle and support workflows
Solid understanding of network fundamentals, including DNS, DHCP, and VPN troubleshooting
Skilled in documentation and user training, including maintaining knowledge bases and onboarding support
Effective under pressure with strong project management and prioritization skills
Excellent communication and cross‑functional collaboration with infrastructure, networking, and security teams
Compensation : $70,000 – $100,500 per annum. Final offer will reflect experience, skills and location.
Benefits
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Educational assistance
Mental health support program
M.O.R.E. events offered in‑person and virtually
Employee resource groups
Community engagement initiatives
Diversity, equity, and inclusion programs
Parenting support
Remote work options
Working location: Denver, CO (and selected other states). Application Deadline: August 28 2025.
RE/MAX Holdings, Inc. is proud to be an equal‑opportunity employer committed to diversity and inclusion, and to non‑discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential tasks of the job or other legally protected categories.
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Responsibilities
Deliver advanced troubleshooting for corporate users, including white‑glove support for C‑suite executives and acting as an escalation point for Level 1 support
Build and deploy system images and application packages for macOS and Windows
Manage antivirus tools, perform threat assessments, and perform remediation
Conduct security audits and vulnerability scans
Administer user accounts in Active Directory and Exchange
Support onboarding and off‑boarding, including account setup, access provisioning, and hardware management
Collaborate with infrastructure, networking, and security teams to resolve cross‑functional issues
Track and manage IT assets, including hardware inventory and software licensing
Manage service tickets with timely updates and ensure SLA compliance
Maintain documentation for workstation architecture and support processes
Research and evaluate software and system tools
Contribute to special projects and perform additional duties as needed
Qualifications and Skills
Degree in a related field or equivalent experience; certifications (e.g., CompTIA A+, JAMF, ACSP) preferred
3+ years of Tier 2 desktop support experience across macOS and Windows environments
Strong troubleshooting skills across hardware, software, and peripherals
Familiar with IT security practices such as virus remediation, phishing response, and firewall systems
Experience with endpoint security, software management, and system planning
Hands‑on experience designing and implementing computing systems and applications
Proven ability to deliver executive‑level IT support
Proficient with ITSM tools in SLA‑driven environments
Experience with software packaging and deployment tools (e.g., JAMF, Intune)
Strong process improvement mindset for hardware lifecycle and support workflows
Solid understanding of network fundamentals, including DNS, DHCP, and VPN troubleshooting
Skilled in documentation and user training, including maintaining knowledge bases and onboarding support
Effective under pressure with strong project management and prioritization skills
Excellent communication and cross‑functional collaboration with infrastructure, networking, and security teams
Compensation : $70,000 – $100,500 per annum. Final offer will reflect experience, skills and location.
Benefits
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Educational assistance
Mental health support program
M.O.R.E. events offered in‑person and virtually
Employee resource groups
Community engagement initiatives
Diversity, equity, and inclusion programs
Parenting support
Remote work options
Working location: Denver, CO (and selected other states). Application Deadline: August 28 2025.
RE/MAX Holdings, Inc. is proud to be an equal‑opportunity employer committed to diversity and inclusion, and to non‑discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential tasks of the job or other legally protected categories.
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