Inside Higher Ed
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Inside Higher Ed, Boston, Massachusetts, us, 02298
COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills to join our innovative community. You will promote partnerships between the Boston University Medical Campus communities and IS&T, providing end‑to‑end technology support and demonstrating technical expertise to assess needs and implement solutions. Position type: Full‑time / Regular Location: Boston, MA, United States Salary range: $80,000 – $90,000 (Grade 49) Responsibilities
Advocate for our client’s technology needs. Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. Be an application administrator or backup for multiple services. Provide expert‑level support for several technologies. Work on‑site with the possibility for periodic remote days as coverage allows. Focus on providing outstanding support through collaboration with students, faculty, staff and researchers to update and improve business processes using information‑technology solutions. May require on‑call and evening, weekend and/or holiday hours. Required Skills
3 or more years of experience in a related technology environment. Bachelor’s degree in a related field preferred. Experience supporting environments on both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions. A valid driver’s license. Explain technology clearly and listen with empathy. Deliver patient, professional support every time. Adapt quickly and resolve issues efficiently. Collaborate smoothly with IT and business partners. Benefits include time off, a university‑funded retirement plan with full vesting after two years of eligible service, tuition assistance for self and family, wellness resources, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. For more information please visit https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. To apply, visit https://jobs.silkroad.com/BU/External/jobs/315895
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Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills to join our innovative community. You will promote partnerships between the Boston University Medical Campus communities and IS&T, providing end‑to‑end technology support and demonstrating technical expertise to assess needs and implement solutions. Position type: Full‑time / Regular Location: Boston, MA, United States Salary range: $80,000 – $90,000 (Grade 49) Responsibilities
Advocate for our client’s technology needs. Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. Be an application administrator or backup for multiple services. Provide expert‑level support for several technologies. Work on‑site with the possibility for periodic remote days as coverage allows. Focus on providing outstanding support through collaboration with students, faculty, staff and researchers to update and improve business processes using information‑technology solutions. May require on‑call and evening, weekend and/or holiday hours. Required Skills
3 or more years of experience in a related technology environment. Bachelor’s degree in a related field preferred. Experience supporting environments on both Windows and macOS platforms. Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions. A valid driver’s license. Explain technology clearly and listen with empathy. Deliver patient, professional support every time. Adapt quickly and resolve issues efficiently. Collaborate smoothly with IT and business partners. Benefits include time off, a university‑funded retirement plan with full vesting after two years of eligible service, tuition assistance for self and family, wellness resources, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. For more information please visit https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. To apply, visit https://jobs.silkroad.com/BU/External/jobs/315895
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