Indigo
We are looking for a detail‑oriented and technically capable First Line Subsea NOC Engineer to join our Network Operations team. This role is pivotal in maintaining the integrity and performance of subsea infrastructure through automated alerts, real‑time monitoring, incident response, and ticket management. You will be the first responder to system alerts, ensuring swift triage and escalation of issues to maintain operational continuity.
Key Responsibilities
Monitor subsea systems and networks using advanced NMS systems and in‑house tools.
Respond to alarms and alerts, performing initial fault diagnosis and resolution.
Escalate complex issues to second‑line engineering teams and coordinate with remote hands personnel and partners.
Maintain accurate logs and incident reports in trouble ticket systems in accordance with operational procedures.
Support planned maintenance activities and system health checks.
Collaborate with cross‑functional teams to improve monitoring strategies and reduce downtime.
Contribute to continuous improvement of monitoring and alerting processes.
Shift Pattern 10‑hour shifts, 4 days on / 3 days off. Position 1: 12:00‑22:00 UTC (06:00‑16:00 MST). Position 2 Swing: 22:00‑08:00 UTC (14:00‑02:00 MST).
Required Skills & Experience
Degree in Engineering, Telecommunications, or a related technical discipline.
Experience in a NOC or control room environment, ideally within subsea or terrestrial cable system NOC.
Familiarity with subsea and/or terrestrial control systems, fiber optic telecommunications.
Strong analytical and diagnostic skills.
Excellent time‑management skills.
Excellent communication and documentation abilities.
We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals.
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Key Responsibilities
Monitor subsea systems and networks using advanced NMS systems and in‑house tools.
Respond to alarms and alerts, performing initial fault diagnosis and resolution.
Escalate complex issues to second‑line engineering teams and coordinate with remote hands personnel and partners.
Maintain accurate logs and incident reports in trouble ticket systems in accordance with operational procedures.
Support planned maintenance activities and system health checks.
Collaborate with cross‑functional teams to improve monitoring strategies and reduce downtime.
Contribute to continuous improvement of monitoring and alerting processes.
Shift Pattern 10‑hour shifts, 4 days on / 3 days off. Position 1: 12:00‑22:00 UTC (06:00‑16:00 MST). Position 2 Swing: 22:00‑08:00 UTC (14:00‑02:00 MST).
Required Skills & Experience
Degree in Engineering, Telecommunications, or a related technical discipline.
Experience in a NOC or control room environment, ideally within subsea or terrestrial cable system NOC.
Familiarity with subsea and/or terrestrial control systems, fiber optic telecommunications.
Strong analytical and diagnostic skills.
Excellent time‑management skills.
Excellent communication and documentation abilities.
We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals.
#J-18808-Ljbffr