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SNS One

Systems Administrator Level III Columbia, MD TS/SCI with FULL SCOPE REQ

SNS One, Columbia, Maryland, United States, 21046

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Systems Administrator Level III Columbia, MD TS/SCI with FULL SCOPE REQ Columbia, MD

TS/SCI and FULL SCOPE POLYGRAPH REQUIRED FOR CONSIDERATION

Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day‑to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Analyze and resolve complex problems associated with server hardware, applications, and software integration. Configure and manage UNIX and Windows operating systems and installs/loads operating systems software, troubleshoot , maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Qualifications:

TS/SCI with current Full Scope Polygraph

IAT I Certification

Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required

Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Bachelor’s degree in a technical discipline from an accredited college or university is required.

Knowledgeable in RHEL 8, Satellite, Salt, ansible, and scripting

Senior Window Scripting, Windows 11. (Red Hat is a Plus)

Proficient Window Scripting. Help Desk Environment. At least one late day required starting at 6pm. Patch days will require resources to assist.

Responsibilities:

Provide support for implementation, troubleshooting and maintenance of IT systems

Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Manage the daily activities of configuration and operation of IT systems

Provide assistance to users in accessing and using IT systems

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide support for the escalation and communication of status to agency management and internal customers

Optimize system operations and resource utilization, and perform system capacity analysis and planning

Provide in-depth experience in trouble-shooting IT systems

Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Support the design of systems, mission architecture and associated hardware

Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)

Analyze and resolve complex problems associated with server hardware, applications and software integration

Salary Range: $120,000 - $200,000 annually, commensurate with skill set, experience, security clearance level, and educational qualifications.

At SNS One, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. SNS One, Inc. believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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