Digital Voices
Join to apply for the
Account Director - US
role at
Digital Voices
This role requires an experienced and capable Account Director with deep knowledge of social media and digital campaigns, a strong record in client relationship building, and proven ability to drive commercial growth.
Base pay range $115,000.00/yr - $130,000.00/yr
Purpose of the Role The Account Director is the senior client partner responsible for driving commercial growth and deepening strategic relationships. The role is heavily client‑centric, focusing on client retention, relationship stability, and ensuring Digital Voices remains an indispensable global partner year after year. In addition, the Account Director drives commercial growth by identifying opportunities, shaping new workstreams, and guiding clients toward solutions that deliver measurable business impact.
Core Competencies
Build durable, multi‑year client relationships grounded in trust, reliability, and strategic guidance.
Anticipate risks to relationship health and intervene early to maintain client confidence.
Demonstrate strong emotional intelligence and situational awareness in high‑stakes conversations as a proactive business partner.
Identify long‑term opportunities that deepen the client partnership over time, lead proposals, renewals, upsell initiatives, and cross‑market expansions.
Position Digital Voice’s value clearly and persuasively in all client engagements.
Align campaigns and delivery strategies directly to client business goals.
Ensure senior clients feel strategically supported and understood.
Steer cross‑functional teams around shared goals that reinforce account stability and client satisfaction.
Oversee account profitability, pricing strategies, and commercial planning in collaboration with senior leadership.
Guide teams to deliver consistently strong work that reinforces client trust and retention.
Provide strategic direction, unlock opportunities across markets, and lead teams to deliver consistently excellent campaign execution.
Expected Outcomes
Growth of client revenue, including successful identification and conversion of new opportunities.
Sustained multi‑year client retention, demonstrated through renewals, long‑term engagement, and high satisfaction.
High‑value, long‑term senior client relationships grounded in trust, effectiveness, and strategic partnership.
Clear strategic direction for campaigns, ensuring work directly supports client business objectives.
Consistent excellence in delivery, driven through matrix collaboration across global teams.
Accurate commercial forecasting, strong margin management, and overall account profitability.
A high‑performing, motivated Accounts team that supports long‑term client stability with clear development pathways.
Person Requirements
6/7+ years’ experience in an agency environment leading major client relationships with a strong record of retention and long‑term account stewardship.
Experience creating long‑term strategic account plans focused on stability, loyalty, and expansion.
Experience shaping strategic recommendations and articulating business value to senior clients.
Strong negotiation skills and ability to influence C‑suite and senior marketing stakeholders.
Demonstrated leadership across multi‑market or global accounts.
Confidence in identifying organic growth opportunities and converting them into revenue.
Comfortable in a hybrid role balancing strategic leadership, commercial development, and delivery oversight.
Experience managing large cross‑functional teams and guiding account strategy across regions.
Seniority level Director
Employment type Full‑time
Job function Sales and Business Development
Industries Advertising Services
#J-18808-Ljbffr
Account Director - US
role at
Digital Voices
This role requires an experienced and capable Account Director with deep knowledge of social media and digital campaigns, a strong record in client relationship building, and proven ability to drive commercial growth.
Base pay range $115,000.00/yr - $130,000.00/yr
Purpose of the Role The Account Director is the senior client partner responsible for driving commercial growth and deepening strategic relationships. The role is heavily client‑centric, focusing on client retention, relationship stability, and ensuring Digital Voices remains an indispensable global partner year after year. In addition, the Account Director drives commercial growth by identifying opportunities, shaping new workstreams, and guiding clients toward solutions that deliver measurable business impact.
Core Competencies
Build durable, multi‑year client relationships grounded in trust, reliability, and strategic guidance.
Anticipate risks to relationship health and intervene early to maintain client confidence.
Demonstrate strong emotional intelligence and situational awareness in high‑stakes conversations as a proactive business partner.
Identify long‑term opportunities that deepen the client partnership over time, lead proposals, renewals, upsell initiatives, and cross‑market expansions.
Position Digital Voice’s value clearly and persuasively in all client engagements.
Align campaigns and delivery strategies directly to client business goals.
Ensure senior clients feel strategically supported and understood.
Steer cross‑functional teams around shared goals that reinforce account stability and client satisfaction.
Oversee account profitability, pricing strategies, and commercial planning in collaboration with senior leadership.
Guide teams to deliver consistently strong work that reinforces client trust and retention.
Provide strategic direction, unlock opportunities across markets, and lead teams to deliver consistently excellent campaign execution.
Expected Outcomes
Growth of client revenue, including successful identification and conversion of new opportunities.
Sustained multi‑year client retention, demonstrated through renewals, long‑term engagement, and high satisfaction.
High‑value, long‑term senior client relationships grounded in trust, effectiveness, and strategic partnership.
Clear strategic direction for campaigns, ensuring work directly supports client business objectives.
Consistent excellence in delivery, driven through matrix collaboration across global teams.
Accurate commercial forecasting, strong margin management, and overall account profitability.
A high‑performing, motivated Accounts team that supports long‑term client stability with clear development pathways.
Person Requirements
6/7+ years’ experience in an agency environment leading major client relationships with a strong record of retention and long‑term account stewardship.
Experience creating long‑term strategic account plans focused on stability, loyalty, and expansion.
Experience shaping strategic recommendations and articulating business value to senior clients.
Strong negotiation skills and ability to influence C‑suite and senior marketing stakeholders.
Demonstrated leadership across multi‑market or global accounts.
Confidence in identifying organic growth opportunities and converting them into revenue.
Comfortable in a hybrid role balancing strategic leadership, commercial development, and delivery oversight.
Experience managing large cross‑functional teams and guiding account strategy across regions.
Seniority level Director
Employment type Full‑time
Job function Sales and Business Development
Industries Advertising Services
#J-18808-Ljbffr