Delta Air Lines
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Analyst, Crew Resources
role at
Delta Air Lines
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How You’ll Help Us Keep Climbing (Overview & Key Responsibilities) Crew Resources is looking for curious, operationally minded, analytics professionals to execute the planning, allocation, and delivery of crew member resources across the operation. Our team works within the operating window to solve problems and deliver crew resources where, and when they are needed by the operation.
As an analyst, you will leverage data and technology to determine the best allocation of crew resources within given constraints. This is a strategic role that works closely with our internal partners in IT, Finance, Crew Technology, and Operations Management. The role is focused on driving Delta’s short and long‑term business priorities.
More specifically, you will be responsible for these items (and more):
Drive divisional strategy by daily execution of operational decisions
Allocate system resources at the best possible cost
Drive process change and the adoption of new tools across the team
Manage crew member trip logistics, including hotel assignment software
To do so, these individuals will partner with other team members on projects, communicate effectively, build cross‑divisional partnerships, and maintain a strong operational foundation. This role will be predominantly shift based and may encompass weekends to support the 24/7 nature of operations technology. The successful candidates will be trained in legacy systems and will be expected to maintain a comprehensive knowledge of both next‑generation technology and the legacy systems to manage operational disruption, while also serving as a real‑time end user of next‑generation products to solve complex operational problems.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
Partner cross divisionally with crew technology owners, Flight Operations and IFS stakeholders, diverse IT teams, and analytics partners to provide meaningful feedback and development direction based on operational utility of optimization solutions as well as adherence to business rules, applicable FARs, and cost and safety conscious practices
Assist the product owner execute the development roadmap that balances business value, funding, cross‑initiative dependencies, and development complexity that guides current and future development
Assist in writing functional user stories and acceptance criteria that enable a smooth handoff to development
Assist in defining value of new functionality and ensure that the product meets the needs and goals of Crew Resources and crewmembers
Operate with comfort in legacy systems and processes to identify areas of improvement
Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
Model Delta's Rules of the Road and core values
Practice safety‑conscious behaviors in all operational processes and procedures
What You Need To Succeed (Minimum Qualifications)
Strong analytical, problem solving, and critical thinking capabilities
Operational mindset with an understanding of technology’s role in the OCC and crew space with a proven ability to translate business goals into real‑world operational outcomes using optimization products
Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions
Exhibit curiosity and think creatively to help identify solutions
Self‑starter with the ability to work well with diverse groups in a time‑sensitive and team environment with minimal supervision
Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
Flexibility as projects and tasks required change from day to day and week to week
Embraces diverse people, thinking and styles
Must be performing satisfactorily in present position (if transferring internally)
Consistently prioritizes safety and security of self, others, and personal data
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
College degree preferred, or one year of demonstrated business experience in strategy, execution and change management
Bachelor's degree in business, Engineering, or Technology
Experience as a co‑op or intern at Delta or another company
Awareness of Data Analysis and Data Visualization concepts and tools
Benefits And Perks To Help You Keep Climbing
Competitive salary, industry‑leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space‑available flight privileges for employees and eligible family members
Career development programs to achieve your long‑term career goals
World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through DeltaPerks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Airlines and Aviation
Referrals increase your chances of interviewing at Delta Air Lines by 2x
Sign in to set job alerts for “Resources Analyst” roles.
Atlanta, GA $105,400.00‑$124,000.00 2 days ago
Atlanta, GA $85,000.00‑$95,000.00 1 week ago
Atlanta, GA $60,000.00‑$80,000.00 1 week ago
Atlanta, GA $79,000.00‑$103,950.00 2 weeks ago
Atlanta, GA $66,000.00‑$66,000.00 1 month ago
Atlanta, GA $79,000.00‑$103,950.00 1 week ago
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Analyst, Crew Resources
role at
Delta Air Lines
Get AI-powered advice on this job and more exclusive features.
How You’ll Help Us Keep Climbing (Overview & Key Responsibilities) Crew Resources is looking for curious, operationally minded, analytics professionals to execute the planning, allocation, and delivery of crew member resources across the operation. Our team works within the operating window to solve problems and deliver crew resources where, and when they are needed by the operation.
As an analyst, you will leverage data and technology to determine the best allocation of crew resources within given constraints. This is a strategic role that works closely with our internal partners in IT, Finance, Crew Technology, and Operations Management. The role is focused on driving Delta’s short and long‑term business priorities.
More specifically, you will be responsible for these items (and more):
Drive divisional strategy by daily execution of operational decisions
Allocate system resources at the best possible cost
Drive process change and the adoption of new tools across the team
Manage crew member trip logistics, including hotel assignment software
To do so, these individuals will partner with other team members on projects, communicate effectively, build cross‑divisional partnerships, and maintain a strong operational foundation. This role will be predominantly shift based and may encompass weekends to support the 24/7 nature of operations technology. The successful candidates will be trained in legacy systems and will be expected to maintain a comprehensive knowledge of both next‑generation technology and the legacy systems to manage operational disruption, while also serving as a real‑time end user of next‑generation products to solve complex operational problems.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
Partner cross divisionally with crew technology owners, Flight Operations and IFS stakeholders, diverse IT teams, and analytics partners to provide meaningful feedback and development direction based on operational utility of optimization solutions as well as adherence to business rules, applicable FARs, and cost and safety conscious practices
Assist the product owner execute the development roadmap that balances business value, funding, cross‑initiative dependencies, and development complexity that guides current and future development
Assist in writing functional user stories and acceptance criteria that enable a smooth handoff to development
Assist in defining value of new functionality and ensure that the product meets the needs and goals of Crew Resources and crewmembers
Operate with comfort in legacy systems and processes to identify areas of improvement
Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
Model Delta's Rules of the Road and core values
Practice safety‑conscious behaviors in all operational processes and procedures
What You Need To Succeed (Minimum Qualifications)
Strong analytical, problem solving, and critical thinking capabilities
Operational mindset with an understanding of technology’s role in the OCC and crew space with a proven ability to translate business goals into real‑world operational outcomes using optimization products
Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions
Exhibit curiosity and think creatively to help identify solutions
Self‑starter with the ability to work well with diverse groups in a time‑sensitive and team environment with minimal supervision
Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
Flexibility as projects and tasks required change from day to day and week to week
Embraces diverse people, thinking and styles
Must be performing satisfactorily in present position (if transferring internally)
Consistently prioritizes safety and security of self, others, and personal data
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
College degree preferred, or one year of demonstrated business experience in strategy, execution and change management
Bachelor's degree in business, Engineering, or Technology
Experience as a co‑op or intern at Delta or another company
Awareness of Data Analysis and Data Visualization concepts and tools
Benefits And Perks To Help You Keep Climbing
Competitive salary, industry‑leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space‑available flight privileges for employees and eligible family members
Career development programs to achieve your long‑term career goals
World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through DeltaPerks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Airlines and Aviation
Referrals increase your chances of interviewing at Delta Air Lines by 2x
Sign in to set job alerts for “Resources Analyst” roles.
Atlanta, GA $105,400.00‑$124,000.00 2 days ago
Atlanta, GA $85,000.00‑$95,000.00 1 week ago
Atlanta, GA $60,000.00‑$80,000.00 1 week ago
Atlanta, GA $79,000.00‑$103,950.00 2 weeks ago
Atlanta, GA $66,000.00‑$66,000.00 1 month ago
Atlanta, GA $79,000.00‑$103,950.00 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr