American Red Cross
Apheresis Telerecruitment Representative (20 Hours)
American Red Cross, Boston, Massachusetts, us, 02298
Job Description
Recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers.
Key Responsibilities
Contact current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.
Schedule appointments to ensure maximum number of donors are scheduled each day.
Maintain daily production standards, including phone calls and appointments per hour.
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
Pay Rate Starting rate $16.00‑16.50 per hour (possibly more for areas with a higher cost of living).
Schedule 20 hours per week – Monday & Tuesday 3 pm‑8 pm and Friday & Saturday 9 am‑2 pm Eastern time.
Training Must have the ability to work a flexible schedule for the first 4‑6 weeks of training.
What You Need to Succeed Education:
High School or equivalent required.
Experience:
1 year of related experience preferred.
Skills & Abilities:
Ability to work on a team, computer experience, excellent customer service and problem‑solving skills. Effective verbal communication, ability to work with difficult customers, and in a fast‑paced environment.
Note:
Combination of candidate's education and general experience satisfies requirements as long as the total years equate to the description's minimum education and general experience years combined (management experience cannot be substituted).
Benefits for You
Medical, Dental, Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short & Long Term
Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
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Key Responsibilities
Contact current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.
Schedule appointments to ensure maximum number of donors are scheduled each day.
Maintain daily production standards, including phone calls and appointments per hour.
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
Pay Rate Starting rate $16.00‑16.50 per hour (possibly more for areas with a higher cost of living).
Schedule 20 hours per week – Monday & Tuesday 3 pm‑8 pm and Friday & Saturday 9 am‑2 pm Eastern time.
Training Must have the ability to work a flexible schedule for the first 4‑6 weeks of training.
What You Need to Succeed Education:
High School or equivalent required.
Experience:
1 year of related experience preferred.
Skills & Abilities:
Ability to work on a team, computer experience, excellent customer service and problem‑solving skills. Effective verbal communication, ability to work with difficult customers, and in a fast‑paced environment.
Note:
Combination of candidate's education and general experience satisfies requirements as long as the total years equate to the description's minimum education and general experience years combined (management experience cannot be substituted).
Benefits for You
Medical, Dental, Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short & Long Term
Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
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