Swissôtel Hotels & Resorts
Overnight Front Office Coordinator
Swissôtel Hotels & Resorts, Chicago, Illinois, United States, 60290
Overnight Front Office Coordinator
Company:
Swissôtel Hotels & Resorts
Company Description Swissôtel Chicago is a luxury 4‑diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives. At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row! Be bold, be inspired, be you.
Job Description What You Will Be Doing You are friendly, detail‑oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests – and it just so happens you’ll be doing just that in an award‑winning hotel. First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.
Greet, check‑in, respond to requests and settle accounts while providing exceptional service
Take initiative to create a personalized and memorable experience to our guest journey
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
Uphold the highest confidentiality and security regarding our Guest information
Report any hazards, risks, accidents as required
Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests
Maintain updated information of all daily activities, event and meetings taking place in the hotel
Any other tasks that may be assigned
Physical Aspects of the Position
Frequent standing and walking throughout the shift
Occasional bending, kneeling, pushing, pulling
Occasional lifting and carrying up to 50 lbs
Qualifications
Service‑focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus. One year in related and/or equivalent hospitality experience preferred
Flexibility in working different and rotating shifts
Demonstrate strong communication skills both verbal and written
Additional Information
Position Hourly Rate: $26.30, plus $1 hourly overnight premium for overnight shifts
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
What Is In It For You
Position Hourly Rate: $26.30, plus $1 hourly overnight premium for overnight shifts
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
Our Heartist Culture At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting and serving others. We are passionate about people and attentive to the world; it is the Heartist® way of being. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. We care, we dare, we place people at the heart of everything we do.
Our Community Outreach Our colleagues are passionate about connecting with the world and each other. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family‑focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less‑fortunate, and showing them that we are dedicated to providing a brighter future.
Our Vitality Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives.
About Accor We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels – we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co‑working spaces, and tech start‑ups.
About Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high‑end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well‑located properties around the world, with many more in development. As guests of the world, every Swissôtel upholds Swiss sustainability standards. Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world‑leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitality
#J-18808-Ljbffr
Swissôtel Hotels & Resorts
Company Description Swissôtel Chicago is a luxury 4‑diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re‑engage, re‑inspire and re‑vitalize our commitment to delivering quality service, building quality relationships and living quality lives. At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row! Be bold, be inspired, be you.
Job Description What You Will Be Doing You are friendly, detail‑oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests – and it just so happens you’ll be doing just that in an award‑winning hotel. First impressions are everything! As a Front Office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life, giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.
Greet, check‑in, respond to requests and settle accounts while providing exceptional service
Take initiative to create a personalized and memorable experience to our guest journey
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
Uphold the highest confidentiality and security regarding our Guest information
Report any hazards, risks, accidents as required
Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests
Maintain updated information of all daily activities, event and meetings taking place in the hotel
Any other tasks that may be assigned
Physical Aspects of the Position
Frequent standing and walking throughout the shift
Occasional bending, kneeling, pushing, pulling
Occasional lifting and carrying up to 50 lbs
Qualifications
Service‑focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus. One year in related and/or equivalent hospitality experience preferred
Flexibility in working different and rotating shifts
Demonstrate strong communication skills both verbal and written
Additional Information
Position Hourly Rate: $26.30, plus $1 hourly overnight premium for overnight shifts
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
What Is In It For You
Position Hourly Rate: $26.30, plus $1 hourly overnight premium for overnight shifts
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Extended Benefit Package
Our Heartist Culture At Accor, we are all Heartists®. Passionate and experts in what we do, each and every one of us, with our own personality, master the fine art of welcoming, connecting and serving others. We are passionate about people and attentive to the world; it is the Heartist® way of being. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. We care, we dare, we place people at the heart of everything we do.
Our Community Outreach Our colleagues are passionate about connecting with the world and each other. We extend this passion to our Chicago community through our partnership with SOS Children’s Villages Illinois, a family‑focused organization that strengthens broken families, brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign, giving hope to children, who were once less‑fortunate, and showing them that we are dedicated to providing a brighter future.
Our Vitality Made possible by Harry Weese’s visionary design, Swissôtel Chicago boasts “forever” views of the Chicago skyline, Navy Pier, and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service, build meaningful relationships and lead quality lives.
About Accor We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels – we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co‑working spaces, and tech start‑ups.
About Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts got its start in Switzerland, a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high‑end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be, Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well‑located properties around the world, with many more in development. As guests of the world, every Swissôtel upholds Swiss sustainability standards. Swissôtel has a mission: to treat guests, team members, and the environment with equal respect. Swissôtel is now part of Accor, a world‑leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences around the globe. But no matter how international Swissôtel becomes, just like the country it was founded in, it remains a small hotel at heart.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitality
#J-18808-Ljbffr