Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI‑powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Visit www.gong.io for more information.
At Gong, we build innovative products, set ambitious goals, and bring together passionate people. We’re shaping the future of revenue intelligence and look for people excited to build what comes next. Here, transparency and trust are core values, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows essential for business success.
Role Overview Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize the value of Gong’s platform. They connect high‑level business goals to sophisticated solutions within Gong, offering expertise and insights that drive impactful results. TAMs collaborate with enterprise, strategic, and at‑risk customers and work cross‑functionally with CSMs, Account Executives, and other internal teams to accelerate ROI.
Responsibilities
Manage a portfolio of Enterprise customers, ensuring they receive exceptional value from Gong’s solutions.
Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as roll‑outs or CRM enhancements.
Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long‑term scalability.
Offer advanced technical and strategic consultation on Gong products to deliver superior customer outcomes.
Establish strong, influential relationships with customer stakeholders and internal teams.
Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
Demonstrate and articulate the value of Gong’s platform, helping customers leverage its capabilities fully.
Maintain oversight of customer‑filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues.
Identify product limitations, advocate for workarounds or long‑term solutions, and manage the lifecycle of feature requests in partnership with internal teams.
Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases.
Provide high‑level guidance and troubleshooting for third‑party integrations and assist with post‑implementation CRM configuration and issue resolution.
Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
Travel occasionally to visit customers on‑site.
Qualifications
A minimum of 2.5 years of experience in technical account management or a similar customer‑facing technical role within a SaaS organization.
Functional understanding of API integrations, database concepts, and software configurations.
Proven track record of managing multiple concurrent technical projects and customer engagements.
Excellent communication and presentation skills for conveying complex technical information to non‑technical stakeholders and senior executives.
Experience working cross‑functionally with Product, Engineering, and go‑to‑market teams (Sales and Customer Success).
Proven ability to project‑manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes.
Perks & Benefits
Medical, dental, and vision plans customized to you and your family’s needs.
Wellbeing Fund – flexible wellness stipend.
Mental health benefits with covered therapy and coaching.
401(k) program.
Education & learning stipend.
Flexible vacation time.
Paid parental leave.
Company‑wide recharge days each quarter.
Work‑from‑home stipend.
The annual salary hiring range for this position is $95,000 - $135,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job‑related skills, qualification, education, experience, and location. In addition to base compensation, the total compensation package may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above‑target earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! If this sounds like something that interests you, regardless of compensation, please reach out. We may have other roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal‑opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Software Development
Location: Remote (USA)
#J-18808-Ljbffr
At Gong, we build innovative products, set ambitious goals, and bring together passionate people. We’re shaping the future of revenue intelligence and look for people excited to build what comes next. Here, transparency and trust are core values, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows essential for business success.
Role Overview Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize the value of Gong’s platform. They connect high‑level business goals to sophisticated solutions within Gong, offering expertise and insights that drive impactful results. TAMs collaborate with enterprise, strategic, and at‑risk customers and work cross‑functionally with CSMs, Account Executives, and other internal teams to accelerate ROI.
Responsibilities
Manage a portfolio of Enterprise customers, ensuring they receive exceptional value from Gong’s solutions.
Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as roll‑outs or CRM enhancements.
Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long‑term scalability.
Offer advanced technical and strategic consultation on Gong products to deliver superior customer outcomes.
Establish strong, influential relationships with customer stakeholders and internal teams.
Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives.
Demonstrate and articulate the value of Gong’s platform, helping customers leverage its capabilities fully.
Maintain oversight of customer‑filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues.
Identify product limitations, advocate for workarounds or long‑term solutions, and manage the lifecycle of feature requests in partnership with internal teams.
Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases.
Provide high‑level guidance and troubleshooting for third‑party integrations and assist with post‑implementation CRM configuration and issue resolution.
Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements.
Travel occasionally to visit customers on‑site.
Qualifications
A minimum of 2.5 years of experience in technical account management or a similar customer‑facing technical role within a SaaS organization.
Functional understanding of API integrations, database concepts, and software configurations.
Proven track record of managing multiple concurrent technical projects and customer engagements.
Excellent communication and presentation skills for conveying complex technical information to non‑technical stakeholders and senior executives.
Experience working cross‑functionally with Product, Engineering, and go‑to‑market teams (Sales and Customer Success).
Proven ability to project‑manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes.
Perks & Benefits
Medical, dental, and vision plans customized to you and your family’s needs.
Wellbeing Fund – flexible wellness stipend.
Mental health benefits with covered therapy and coaching.
401(k) program.
Education & learning stipend.
Flexible vacation time.
Paid parental leave.
Company‑wide recharge days each quarter.
Work‑from‑home stipend.
The annual salary hiring range for this position is $95,000 - $135,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job‑related skills, qualification, education, experience, and location. In addition to base compensation, the total compensation package may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above‑target earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! If this sounds like something that interests you, regardless of compensation, please reach out. We may have other roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal‑opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Software Development
Location: Remote (USA)
#J-18808-Ljbffr