KPMG US
ServiceNow Engineer – Platform Operations
Do you want to be the ServiceNow engineer within KPMG US's Digital Nexus technology organization? This is a hybrid work opportunity.
Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions.
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements.
Contribute to continuous improvement of the platform through proactive recommendations and implementation of new features.
Develop and maintain documentation for processes, workflows, and configurations; ensuring compliance with organizational standards, security policies, and ServiceNow best practices.
Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team.
Manage platform health, monitoring performance, and maintaining integration points.
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions.
Qualifications
Minimum three years of recent practical experience developing and supporting ServiceNow in an enterprise environment.
Bachelor's degree in computer science, information technology, or related field is preferred; certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred.
Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (e.g., ITSM, ITOM, HRSD, SecOps, IRM) with a strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API).
Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast‑paced, dynamic environment.
Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG does not sponsor work visas.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function General Business
KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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Responsibilities
Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions.
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements.
Contribute to continuous improvement of the platform through proactive recommendations and implementation of new features.
Develop and maintain documentation for processes, workflows, and configurations; ensuring compliance with organizational standards, security policies, and ServiceNow best practices.
Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team.
Manage platform health, monitoring performance, and maintaining integration points.
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions.
Qualifications
Minimum three years of recent practical experience developing and supporting ServiceNow in an enterprise environment.
Bachelor's degree in computer science, information technology, or related field is preferred; certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) are preferred.
Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (e.g., ITSM, ITOM, HRSD, SecOps, IRM) with a strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API).
Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast‑paced, dynamic environment.
Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or SecOps) is preferred.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG does not sponsor work visas.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function General Business
KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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