Visa
Site Reliability Engineer, Sr. Consultant level
Join to apply for the Site Reliability Engineer, Sr. Consultant level role at Visa.
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose‑driven industry leader. Join us today and experience Life at Visa.
Visa’s Technology Organization is a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. By joining us, you will engage with complex distributed systems and address large‑scale challenges in new payment flows, business and data solutions, cybersecurity, and B2C platforms.
Responsibilities:
Ensure the security and safety of application services and platforms. Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.
Maintain zero downtime by swiftly addressing any issues to ensure environments are always operational. Conduct rapid root‑cause analysis and implement remediation in production environments after thorough testing.
Oversee all activities within the environment, including deploying new code.
Foster an inclusive, innovative, and collaborative team culture.
Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.
Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.
Lead cloud infrastructure and GenAI adoption and migration, ensuring a seamless transition with minimal downtime.
Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution.
Proactively share important context and information with relevant stakeholders.
Qualifications Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
Engineering degree in IT or Computer Science.
Battery of expertise: DevOps, Build & Release Engineering, Cloud Infrastructure and Automation, Tech support.
8+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP.
4+ years of experience managing and troubleshooting applications on containers (Docker) and cloud (AWS, GCP, Azure).
Knowledge of Generative AI capabilities and use cases to enable such capabilities in the environment.
Ability to work as a team player.
Good written and communication skills.
Punctuality to office time and work.
Great problem‑solving and troubleshooting skills.
Ability to effectively prioritize and coordinate.
Ability to learn fast and implement the latest technology trends in the industry, particularly GenAI.
Good understanding of CI/CD technologies.
Core skills in Docker, DevOps, Linux.
DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
Good experience in Java‑based web applications.
Implementation of CI/CD processes.
Expertise in troubleshooting Java applications in Tomcat services and web applications in Apache.
Exposure to virtualization and containers (Docker).
Ability to build deployment scripts and automated solutions using scripting languages such as Bash, JavaScript, Python, or others.
Worked with Docker and created multiple containers and images; experience writing Dockerfiles.
Created deployments, services, and ingress flows for the application setup in the Kubernetes cluster.
Participated in release‑level discussions and followed the full SDLC and Agile methodology.
Support On‑Call for all DevOps activities.
Able to lead SWAT bridge as technical expert.
Exceptional analytical and problem‑solving skills with strong oral and written communication abilities. Proven proficiency in troubleshooting, root‑cause analysis, application design, and implementing major components for large projects.
Experience building tools to automate production support activities, enhancing efficiency and productivity of service desk and operations groups.
Prior experience working in 24x7 environments.
Additional Information Work Hours:
Varies upon the needs of the department.
Travel Requirements:
This position requires travel 5‑10% of the time.
Mental/Physical Requirements:
This position will be performed in an office setting. The incumbent will sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY:
The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function IT Services and IT Consulting
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Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose‑driven industry leader. Join us today and experience Life at Visa.
Visa’s Technology Organization is a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. By joining us, you will engage with complex distributed systems and address large‑scale challenges in new payment flows, business and data solutions, cybersecurity, and B2C platforms.
Responsibilities:
Ensure the security and safety of application services and platforms. Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.
Maintain zero downtime by swiftly addressing any issues to ensure environments are always operational. Conduct rapid root‑cause analysis and implement remediation in production environments after thorough testing.
Oversee all activities within the environment, including deploying new code.
Foster an inclusive, innovative, and collaborative team culture.
Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.
Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.
Lead cloud infrastructure and GenAI adoption and migration, ensuring a seamless transition with minimal downtime.
Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution.
Proactively share important context and information with relevant stakeholders.
Qualifications Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
Engineering degree in IT or Computer Science.
Battery of expertise: DevOps, Build & Release Engineering, Cloud Infrastructure and Automation, Tech support.
8+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP.
4+ years of experience managing and troubleshooting applications on containers (Docker) and cloud (AWS, GCP, Azure).
Knowledge of Generative AI capabilities and use cases to enable such capabilities in the environment.
Ability to work as a team player.
Good written and communication skills.
Punctuality to office time and work.
Great problem‑solving and troubleshooting skills.
Ability to effectively prioritize and coordinate.
Ability to learn fast and implement the latest technology trends in the industry, particularly GenAI.
Good understanding of CI/CD technologies.
Core skills in Docker, DevOps, Linux.
DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
Good experience in Java‑based web applications.
Implementation of CI/CD processes.
Expertise in troubleshooting Java applications in Tomcat services and web applications in Apache.
Exposure to virtualization and containers (Docker).
Ability to build deployment scripts and automated solutions using scripting languages such as Bash, JavaScript, Python, or others.
Worked with Docker and created multiple containers and images; experience writing Dockerfiles.
Created deployments, services, and ingress flows for the application setup in the Kubernetes cluster.
Participated in release‑level discussions and followed the full SDLC and Agile methodology.
Support On‑Call for all DevOps activities.
Able to lead SWAT bridge as technical expert.
Exceptional analytical and problem‑solving skills with strong oral and written communication abilities. Proven proficiency in troubleshooting, root‑cause analysis, application design, and implementing major components for large projects.
Experience building tools to automate production support activities, enhancing efficiency and productivity of service desk and operations groups.
Prior experience working in 24x7 environments.
Additional Information Work Hours:
Varies upon the needs of the department.
Travel Requirements:
This position requires travel 5‑10% of the time.
Mental/Physical Requirements:
This position will be performed in an office setting. The incumbent will sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY:
The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function IT Services and IT Consulting
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