Fifth Third Bank
Apply for the
Area Sales Manager II
role at
Fifth Third Bank .
General Function Manager role performs a wide range of duties relating to the origination of residential mortgage loans for Financial Centers and outside referrals. Meet standards and objectives defined by management for team mortgage loan sales and cross‑selling objectives. Responsible for the overall production of the team and the day‑to‑day management of each Mortgage Loan Originator (MLO) inclusive of structuring loans, pricing, investment of marketing dollars, group affiliations and prioritization of MLO utilization. Effectively partner with Fulfillment Operations to drive closed volume. Actively recruit and grow talent. Onboard, coach and train MLOs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties and Responsibilities
Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
Recruit, hire and onboard new loan officers.
Develop a sales culture and sales-focused environment within team.
Develop and foster relationships with Financial Center personnel to build business and referrals.
Manage personal and team production via local and Bancorp reporting and KPIs.
Coaches direct reports to achieve production goals. Actively manages under‑performers via performance improvement plans to meet established performance levels.
Facilitate the development of business plans with MLOs and manage/coach to those plans.
Hold regular periodic business plan reviews with sales team.
Build strategic and tactical plans for driving volume growth in assigned area.
Participate in sales calls with MLOs.
Assist departmental management in identifying possible improvements in systems and procedures.
Demonstrate and coach to the bank's promise to serve to ensure that MLOs provide a high level of customer service to external customers based on Bancorp customer satisfaction data.
Monitor all operational, risk and compliance related issues and take appropriate action when standards are not met.
Monitor quality levels of loan originators to insure adherence to standards.
Serve as an intermediary for loan issues with processing manager and underwriting manager.
Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
Supervisory Responsibilities Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Minimum Knowledge, Skills and Abilities Required
High school diploma or GED equivalent (college degree preferred).
3–5 years residential mortgage sales experience.
In‑depth knowledge of conventional, government and portfolio guidelines.
1 to 3 years mortgage management experience (preferred).
In‑depth knowledge of residential mortgage processing, underwriting and closing procedures.
In‑depth knowledge of federal lending regulations governing real estate lending.
Demonstrated organizational skills.
Demonstrated leadership skills.
Must lead by example and have a high level of integrity.
Demonstrated teamwork and customer service skills.
Ability to analyze policies, procedures and guidelines to maximize productivity while protecting risk.
In‑depth sales technique/sales coaching skills.
Strong desire to excel in a competitive environment.
Strong interpersonal and communication skills.
Strong analytical and problem‑solving skills.
Excellent verbal, written, presentation, people and diplomacy skills.
Ability to multi‑task, be flexible and work independently.
PC proficiency in Windows based software (Outlook, Word, Excel, PowerPoint).
Experience with mortgage origination systems and automated decisioning tools.
Ability to motivate team, manage multiple projects and adapt to sudden changes.
Position requires S.A.F.E. Act registration at time of employment through NMLS.
Location San Francisco, California 94111
Compensation Compensation is largely incentive‑based and combined with either a base salary or a draw. Incentive amounts are based on company, line of business and individual performance. More information can be obtained upon request.
Benefits Our extensive benefits programs support physical, financial, emotional and social well‑being of employees and their families.
Equal Opportunity Fifth Third Bank, National Association promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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Area Sales Manager II
role at
Fifth Third Bank .
General Function Manager role performs a wide range of duties relating to the origination of residential mortgage loans for Financial Centers and outside referrals. Meet standards and objectives defined by management for team mortgage loan sales and cross‑selling objectives. Responsible for the overall production of the team and the day‑to‑day management of each Mortgage Loan Originator (MLO) inclusive of structuring loans, pricing, investment of marketing dollars, group affiliations and prioritization of MLO utilization. Effectively partner with Fulfillment Operations to drive closed volume. Actively recruit and grow talent. Onboard, coach and train MLOs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties and Responsibilities
Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
Recruit, hire and onboard new loan officers.
Develop a sales culture and sales-focused environment within team.
Develop and foster relationships with Financial Center personnel to build business and referrals.
Manage personal and team production via local and Bancorp reporting and KPIs.
Coaches direct reports to achieve production goals. Actively manages under‑performers via performance improvement plans to meet established performance levels.
Facilitate the development of business plans with MLOs and manage/coach to those plans.
Hold regular periodic business plan reviews with sales team.
Build strategic and tactical plans for driving volume growth in assigned area.
Participate in sales calls with MLOs.
Assist departmental management in identifying possible improvements in systems and procedures.
Demonstrate and coach to the bank's promise to serve to ensure that MLOs provide a high level of customer service to external customers based on Bancorp customer satisfaction data.
Monitor all operational, risk and compliance related issues and take appropriate action when standards are not met.
Monitor quality levels of loan originators to insure adherence to standards.
Serve as an intermediary for loan issues with processing manager and underwriting manager.
Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.
Supervisory Responsibilities Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Minimum Knowledge, Skills and Abilities Required
High school diploma or GED equivalent (college degree preferred).
3–5 years residential mortgage sales experience.
In‑depth knowledge of conventional, government and portfolio guidelines.
1 to 3 years mortgage management experience (preferred).
In‑depth knowledge of residential mortgage processing, underwriting and closing procedures.
In‑depth knowledge of federal lending regulations governing real estate lending.
Demonstrated organizational skills.
Demonstrated leadership skills.
Must lead by example and have a high level of integrity.
Demonstrated teamwork and customer service skills.
Ability to analyze policies, procedures and guidelines to maximize productivity while protecting risk.
In‑depth sales technique/sales coaching skills.
Strong desire to excel in a competitive environment.
Strong interpersonal and communication skills.
Strong analytical and problem‑solving skills.
Excellent verbal, written, presentation, people and diplomacy skills.
Ability to multi‑task, be flexible and work independently.
PC proficiency in Windows based software (Outlook, Word, Excel, PowerPoint).
Experience with mortgage origination systems and automated decisioning tools.
Ability to motivate team, manage multiple projects and adapt to sudden changes.
Position requires S.A.F.E. Act registration at time of employment through NMLS.
Location San Francisco, California 94111
Compensation Compensation is largely incentive‑based and combined with either a base salary or a draw. Incentive amounts are based on company, line of business and individual performance. More information can be obtained upon request.
Benefits Our extensive benefits programs support physical, financial, emotional and social well‑being of employees and their families.
Equal Opportunity Fifth Third Bank, National Association promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr