Penn State University
Associate Director of UHS Operations
Penn State University, University Park, Texas, United States
Associate Director of UHS Operations
at
Penn State University
Application
– Current Penn State employees: log in to Workday to submit the internal application. Current Penn State students: log in to Workday for the student application. External applicants: click “Apply” to complete the application process.
Position specifics
Provides strategic direction, leadership, and oversight for the operational functions of University Health Services (UHS); responsible for developing and implementing business plans that enhance service delivery, improve patient and customer experience, and ensure financial sustainability. Oversees a multidisciplinary team and supports clinical and ancillary services through operational optimization, budget planning, IT coordination, contract management, and compliance with regulatory standards, providing direct oversight of departments such as Emergency Medical Services, Pharmacy, Student Health Insurance, Laboratory Services, Radiology, and Physical Therapy.
Responsibilities
Provide operational leadership across UHS administrative, business, and ancillary functions, ensuring alignment with University, federal, and accreditation standards
Collaborate with UHS senior leadership to develop and execute long‑range strategic plans, policies, and procedures
Manage and mentor department managers and their teams, ensuring alignment with organizational goals
Support operational needs and logistics for Clinical Services in collaboration with the Medical Director, Director of Nursing, and Revenue Cycle Manager
Support UHS budget development, forecasting, and financial performance tracking in partnership with the University’s centralized finance team
Analyze cost‑containment opportunities and identify potential revenue sources
Present financial plans and performance data to UHS and Student Affairs leadership
Evaluate and optimize operational workflows to improve patient care delivery, staff efficiency, and customer satisfaction; track and analyze performance metrics
Manage UHS safety programs and ensure compliance with all federal, state, University, and accreditation regulations; maintain and update the UHS Emergency Response Plan
Serve as the primary liaison between UHS and University IT to lead projects and support UHS IT needs
Partner with facilities staff and departments to maintain and improve UHS physical spaces and equipment
Manage UHS contracts in partnership with University Procurement; negotiate and oversee agreements with third‑party vendors
Recruit, hire, train, supervise, schedule, and evaluate UHS administrative and ancillary staff; ensure operational adherence to collective bargaining agreement provisions and provide mentoring and professional development while managing performance and workflow priorities
Address and resolve customer, patient, and parent concerns related to departments under oversight
Anticipate communications and marketing needs and collaborate with communications teams to support outreach strategies
Develop and maintain dashboards and reporting tools to monitor and present operational, financial, and clinical performance; use data analytics to drive decisions and recommendations for continuous improvement
Minimum Education, Work Experience & Required Certifications
Bachelor’s Degree with 10+ years of relevant experience, including 5+ years of supervisory experience; or an equivalent combination of education and experience. No certifications required.
Background Checks & Clearances
Employment with the University requires successful completion of background check(s) in accordance with University policies.
Salary & Benefits
Salary range: $86,300.00 – $129,500.00. Salary structure information is available on Penn State’s website. Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off (holidays, vacation, sick), and a generous 75% tuition discount for employees and eligible family members are among the benefits.
EEO Statement
Penn State is an equal‑opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For assistance with the online application process due to impairment or disability, contact 814‑865‑1473.
Additional resources:
Campus Security Crime Statistics
(see Penn State’s Annual Security Report),
Federal Contractors Labor Law Poster ,
PA State Labor Law Poster , and Penn State Policies.
#J-18808-Ljbffr
at
Penn State University
Application
– Current Penn State employees: log in to Workday to submit the internal application. Current Penn State students: log in to Workday for the student application. External applicants: click “Apply” to complete the application process.
Position specifics
Provides strategic direction, leadership, and oversight for the operational functions of University Health Services (UHS); responsible for developing and implementing business plans that enhance service delivery, improve patient and customer experience, and ensure financial sustainability. Oversees a multidisciplinary team and supports clinical and ancillary services through operational optimization, budget planning, IT coordination, contract management, and compliance with regulatory standards, providing direct oversight of departments such as Emergency Medical Services, Pharmacy, Student Health Insurance, Laboratory Services, Radiology, and Physical Therapy.
Responsibilities
Provide operational leadership across UHS administrative, business, and ancillary functions, ensuring alignment with University, federal, and accreditation standards
Collaborate with UHS senior leadership to develop and execute long‑range strategic plans, policies, and procedures
Manage and mentor department managers and their teams, ensuring alignment with organizational goals
Support operational needs and logistics for Clinical Services in collaboration with the Medical Director, Director of Nursing, and Revenue Cycle Manager
Support UHS budget development, forecasting, and financial performance tracking in partnership with the University’s centralized finance team
Analyze cost‑containment opportunities and identify potential revenue sources
Present financial plans and performance data to UHS and Student Affairs leadership
Evaluate and optimize operational workflows to improve patient care delivery, staff efficiency, and customer satisfaction; track and analyze performance metrics
Manage UHS safety programs and ensure compliance with all federal, state, University, and accreditation regulations; maintain and update the UHS Emergency Response Plan
Serve as the primary liaison between UHS and University IT to lead projects and support UHS IT needs
Partner with facilities staff and departments to maintain and improve UHS physical spaces and equipment
Manage UHS contracts in partnership with University Procurement; negotiate and oversee agreements with third‑party vendors
Recruit, hire, train, supervise, schedule, and evaluate UHS administrative and ancillary staff; ensure operational adherence to collective bargaining agreement provisions and provide mentoring and professional development while managing performance and workflow priorities
Address and resolve customer, patient, and parent concerns related to departments under oversight
Anticipate communications and marketing needs and collaborate with communications teams to support outreach strategies
Develop and maintain dashboards and reporting tools to monitor and present operational, financial, and clinical performance; use data analytics to drive decisions and recommendations for continuous improvement
Minimum Education, Work Experience & Required Certifications
Bachelor’s Degree with 10+ years of relevant experience, including 5+ years of supervisory experience; or an equivalent combination of education and experience. No certifications required.
Background Checks & Clearances
Employment with the University requires successful completion of background check(s) in accordance with University policies.
Salary & Benefits
Salary range: $86,300.00 – $129,500.00. Salary structure information is available on Penn State’s website. Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off (holidays, vacation, sick), and a generous 75% tuition discount for employees and eligible family members are among the benefits.
EEO Statement
Penn State is an equal‑opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For assistance with the online application process due to impairment or disability, contact 814‑865‑1473.
Additional resources:
Campus Security Crime Statistics
(see Penn State’s Annual Security Report),
Federal Contractors Labor Law Poster ,
PA State Labor Law Poster , and Penn State Policies.
#J-18808-Ljbffr