Nemours Children's Health
Medical Practice Coordinator-Psychology
Nemours Children's Health, Wilmington, Delaware, us, 19894
Practice Coordinator
Be among the first 25 applicants.
Responsibilities
Facilitate access to care for Developmental Medicine, Psychology and The Swank Autism Center, including scheduling patients at all Nemours sites of service, maximizing template utilization, managing wait lists and referral work queues to meet established metrics.
Provide daily administrative support to assigned members of the clinical team, including the Division Chief, and assist in coordinating and supporting enterprise, departmental, and divisional projects that advance the clinical, educational, and research missions of the Department of Pediatrics.
Provide daily oversight of divisional clinical schedules.
Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
Collect, communicate, and document demographic, insurance, and/or clinical information required for patient care and revenue cycle.
Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies; triage urgent/non‑urgent calls appropriately; ensure service excellence in all encounters.
Connect crisis calls to proper next steps including crisis resources and mobile crisis.
Utilize EPIC and Qlik reporting tools to assess schedule responsibilities.
Serve as a liaison between patient, healthcare providers, other members of the healthcare team, financial services, billing, and HIM.
Open, categorize, and distribute incoming correspondence, including mail, faxes, and scanned documents.
Maintain a physical onsite presence as required by the Division.
Proactively identify problems and opportunities related to divisional operations, and address or refer problems and ideas appropriately.
Qualifications
High School Diploma required; Associate’s or Bachelor’s degree preferred, but equivalent years’ experience will be considered.
Basic knowledge of HIPAA regulations and ability to maintain confidentiality.
Intermediate knowledge of word processing and Excel.
Excellent verbal and written communication skills.
Strong organizational and time‑management skills.
Solid conflict resolution skills and ability to work independently with minimal supervision.
About Us Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state‑of‑the‑art children’s hospitals—Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary‑urgent‑and‑specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.
As one of the nation’s premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.
Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day‑to‑day work with colleagues, patients and families.
To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.
Seniority level Entry level
Employment type Full‑time
Job function Administrative
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Responsibilities
Facilitate access to care for Developmental Medicine, Psychology and The Swank Autism Center, including scheduling patients at all Nemours sites of service, maximizing template utilization, managing wait lists and referral work queues to meet established metrics.
Provide daily administrative support to assigned members of the clinical team, including the Division Chief, and assist in coordinating and supporting enterprise, departmental, and divisional projects that advance the clinical, educational, and research missions of the Department of Pediatrics.
Provide daily oversight of divisional clinical schedules.
Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
Collect, communicate, and document demographic, insurance, and/or clinical information required for patient care and revenue cycle.
Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies; triage urgent/non‑urgent calls appropriately; ensure service excellence in all encounters.
Connect crisis calls to proper next steps including crisis resources and mobile crisis.
Utilize EPIC and Qlik reporting tools to assess schedule responsibilities.
Serve as a liaison between patient, healthcare providers, other members of the healthcare team, financial services, billing, and HIM.
Open, categorize, and distribute incoming correspondence, including mail, faxes, and scanned documents.
Maintain a physical onsite presence as required by the Division.
Proactively identify problems and opportunities related to divisional operations, and address or refer problems and ideas appropriately.
Qualifications
High School Diploma required; Associate’s or Bachelor’s degree preferred, but equivalent years’ experience will be considered.
Basic knowledge of HIPAA regulations and ability to maintain confidentiality.
Intermediate knowledge of word processing and Excel.
Excellent verbal and written communication skills.
Strong organizational and time‑management skills.
Solid conflict resolution skills and ability to work independently with minimal supervision.
About Us Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state‑of‑the‑art children’s hospitals—Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary‑urgent‑and‑specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.
As one of the nation’s premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.
Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day‑to‑day work with colleagues, patients and families.
To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.
Seniority level Entry level
Employment type Full‑time
Job function Administrative
#J-18808-Ljbffr