ABBTECH Professional Resources, Inc.
Salesforce Business Analyst
ABBTECH Professional Resources, Inc., Annapolis, Maryland, United States, 21403
Job Summary
Client requests Salesforce Business Analyst to remotely support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities.
Responsibilities
Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet business needs.
Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
Performing fit-gap analysis between Salesforce functionality and customer requirements.
Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.
Education
Bachelor’s degree or higher
Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – SalesforceEducation: certification will be verified on Trailhead
Required Experience
6+ years of experience working with business processes and re-engineering
5+ years of experience capturing requirements and writing using the Gherkin method
3+ years of experience capturing and writing user stories
3+ years of business processes and business analysis experience in a system engineering or software application environment
Required Technical Skills
In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
Hands-on experience using JIRA, Confluence, and SharePoint
Proficient using MS Office, including Word, Excel, and PowerPoint.
Security Clearance Level
Candidate must be willing and able to obtain a CMS Public Trust clearance.
Required Skills and Abilities
Experience working in a Scrum and/or SAFe Agile environment
Proficient designing and building reports
Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
Ability to prioritize and multitask between multiple projects and both business and technical stakeholders.
Strong interpersonal skills to collaborate with customers and internal cross-functional teams
Self-motivated, well-organized and strict attention to details
Ability to understand and manage customer expectations and software implementation methodology
Excellent analytical skills, including the ability to integrate information from multiple sources
Ability to work independently
Preferred Skills
Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/health care experience
Experience working with data and completing data analysis activities
Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
Position Details Pay Rate / Range:
$55-60
Benefits (Regular, Full Time Employees)
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program
This Program required US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
#J-18808-Ljbffr
Responsibilities
Designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and working on additional custom functionality to meet business needs.
Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
Performing fit-gap analysis between Salesforce functionality and customer requirements.
Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.
Education
Bachelor’s degree or higher
Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – SalesforceEducation: certification will be verified on Trailhead
Required Experience
6+ years of experience working with business processes and re-engineering
5+ years of experience capturing requirements and writing using the Gherkin method
3+ years of experience capturing and writing user stories
3+ years of business processes and business analysis experience in a system engineering or software application environment
Required Technical Skills
In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
Hands-on experience using JIRA, Confluence, and SharePoint
Proficient using MS Office, including Word, Excel, and PowerPoint.
Security Clearance Level
Candidate must be willing and able to obtain a CMS Public Trust clearance.
Required Skills and Abilities
Experience working in a Scrum and/or SAFe Agile environment
Proficient designing and building reports
Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
Ability to prioritize and multitask between multiple projects and both business and technical stakeholders.
Strong interpersonal skills to collaborate with customers and internal cross-functional teams
Self-motivated, well-organized and strict attention to details
Ability to understand and manage customer expectations and software implementation methodology
Excellent analytical skills, including the ability to integrate information from multiple sources
Ability to work independently
Preferred Skills
Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist.
Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/health care experience
Experience working with data and completing data analysis activities
Experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
Position Details Pay Rate / Range:
$55-60
Benefits (Regular, Full Time Employees)
Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program
This Program required US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
#J-18808-Ljbffr