Bank of Hawaii
Branch Manager I (Kauai) – Bank of Hawaii
Under the direction of the Market Manager, assists in the execution of the market strategy to meet financial goals while providing the best possible customer and employee experience, personifying and furthering the Bank of Hawaii Brand, serving as a trusted advisor to the community, and overseeing branch operations.
Responsibilities
Works with the Market Manager to execute the market strategy, interpreting the strategy for the mix of employees on the team; develops customer service procedures and performance measures; uses these measures to provide feedback, critique performance, and lead the team with customer‑focused service, brand personification, teamwork, and thoughtful decision‑making.
Personally or through the Assistant Manager, meets regularly with each team member from hire or transfer to check status, set career goals and establish/adjust development plans; sets appropriate sales, work performance, and development goals and evaluates performance against those goals.
Responsible (with assistance of the Assistant Manager if any) for the day‑to‑day operation of the branch—staffing, scheduling, customer service, sales and service, operational risk, compliance, etc.
Personally or together with the Assistant Manager and/or Premier Banker/Community Banker, responsible for interaction with high‑net‑worth clients, identification of high‑value clients, sales and service, introduction or hand‑off to business unit specialists, and issue resolution or problem escalation.
Responsible for compliance with Bank policies and procedures, applicable laws and regulations; keeps current on legal changes and new requirements; provides regular training and updates for the team; and identifies and monitors high‑risk activity at the branch.
Represents Bank of Hawaii in the community served; identifies community activities, encourages staff participation, and attends after‑hour and weekend community events.
Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications
Registration with the Nationwide Mortgage Licensing System & Registry; if not yet registered, must complete registration and be accepted no later than 30 days from employment or transfer date.
Bachelor’s degree from an accredited institution, major in business or related area preferred, or equivalent work experience.
Minimum 5–7 years of related supervisory/management experience or equivalent work experience; up to 3 years of relevant non‑supervisory relationship/lending officer experience may be substituted.
Experience managing budgets and staff, and significant face‑to‑face sales/service experience.
Proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software; knowledge of or ability to use Bank software.
Strong verbal and written communication skills, including presentation skills; ability to build strong working relationships, manage multiple projects, and work flexible hours, including holidays, weekends and evenings; must be able to provide own transportation or operate a vehicle with a valid driver’s license; able to lift/carry/push up to 10 lbs.
EEO Statement We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii’s full EEO statement, please visit Bank of Hawaii Careers.
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Responsibilities
Works with the Market Manager to execute the market strategy, interpreting the strategy for the mix of employees on the team; develops customer service procedures and performance measures; uses these measures to provide feedback, critique performance, and lead the team with customer‑focused service, brand personification, teamwork, and thoughtful decision‑making.
Personally or through the Assistant Manager, meets regularly with each team member from hire or transfer to check status, set career goals and establish/adjust development plans; sets appropriate sales, work performance, and development goals and evaluates performance against those goals.
Responsible (with assistance of the Assistant Manager if any) for the day‑to‑day operation of the branch—staffing, scheduling, customer service, sales and service, operational risk, compliance, etc.
Personally or together with the Assistant Manager and/or Premier Banker/Community Banker, responsible for interaction with high‑net‑worth clients, identification of high‑value clients, sales and service, introduction or hand‑off to business unit specialists, and issue resolution or problem escalation.
Responsible for compliance with Bank policies and procedures, applicable laws and regulations; keeps current on legal changes and new requirements; provides regular training and updates for the team; and identifies and monitors high‑risk activity at the branch.
Represents Bank of Hawaii in the community served; identifies community activities, encourages staff participation, and attends after‑hour and weekend community events.
Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications
Registration with the Nationwide Mortgage Licensing System & Registry; if not yet registered, must complete registration and be accepted no later than 30 days from employment or transfer date.
Bachelor’s degree from an accredited institution, major in business or related area preferred, or equivalent work experience.
Minimum 5–7 years of related supervisory/management experience or equivalent work experience; up to 3 years of relevant non‑supervisory relationship/lending officer experience may be substituted.
Experience managing budgets and staff, and significant face‑to‑face sales/service experience.
Proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software; knowledge of or ability to use Bank software.
Strong verbal and written communication skills, including presentation skills; ability to build strong working relationships, manage multiple projects, and work flexible hours, including holidays, weekends and evenings; must be able to provide own transportation or operate a vehicle with a valid driver’s license; able to lift/carry/push up to 10 lbs.
EEO Statement We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii’s full EEO statement, please visit Bank of Hawaii Careers.
#J-18808-Ljbffr