JFK Johnson Rehabilitation Institute
EMERGENCY DEPARTMENT HOSPITALITY PARTNER - FULL TIME - DAY
JFK Johnson Rehabilitation Institute, Neptune City, New Jersey, United States
EMERGENCY DEPARTMENT HOSPITALITY PARTNER - FULL TIME - DAY
Join to apply for the
EMERGENCY DEPARTMENT HOSPITALITY PARTNER - FULL TIME - DAY
role at
JFK Johnson Rehabilitation Institute Overview
Our team members are the heart of what makes us better. At
Hackensack Meridian Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. The Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. The primary focus of the ED Partner is to be the key liaison of support services within the Emergency Department. He/she is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. In addition, he/she is responsible for monitoring and serving meals provided to patients in the Emergency Department. To ensure patient satisfaction, he/she will also interview/round on patients to discuss these key service lines. The ED Partner will greet customers upon entry, consistently police areas inside the ED, tidy/sanitize areas after visitors' departure, declutter hallways and patient areas, monitor supply levels and pantry stock, and restock or replenish as needed. This position has a strong focus on Customer Service and Communication skills, and requires a demonstration of professionalism and empathy in a sensitive environment. The ED Hospitality Partner must develop and maintain close relationships with clinical staff and Nursing Operations Manager within the Emergency Department. This would include assisting in decluttering the Emergency Department (beds/stretchers, linen, etc.). Responsibilities
Environmental Services (25%)
Respond to calls for housekeeping problems such as spills and specific departmental needs. Maintain stock of paper and cleaning supplies. Police public restrooms, stocking toilet paper and paper towels as needed. Provide communication between clinical staff and Environmental Services. Food & Nutrition (25%)
Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders. Police pantries and restock pantry items as needed. Patient Dining Associate / Patient Partner (25%)
Provide quality customer service to customers by providing one-on-one attention to detail. Proactively round on patients to explain patient diets. Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners. Prioritize patients with extensive hold times to ensure they are as comfortable as possible. Other (25%)
Assist in decluttering the Emergency Department by removing stretchers, equipment from hallways or patient areas. Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department. Other duties and/or projects as assigned. Adhere to HMH Organizational competencies and standards of behavior. Compensation
Minimum rate of $17.38 Hourly. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act. The base compensation may differ based on market data, experience, education, skills, location, equity, budgets, and other factors. Benefits
In addition to compensation for full-time positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Equal Opportunity Employer
Hackensack Meridian Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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Join to apply for the
EMERGENCY DEPARTMENT HOSPITALITY PARTNER - FULL TIME - DAY
role at
JFK Johnson Rehabilitation Institute Overview
Our team members are the heart of what makes us better. At
Hackensack Meridian Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. The Emergency Department Hospitality Partner serves as a representative of Hackensack Meridian Health Patient Experience, Food & Nutrition, and Environmental Service departments inside the hospital's Emergency Department. The primary focus of the ED Partner is to be the key liaison of support services within the Emergency Department. He/she is responsible for maintaining a clean, comfortable, and welcoming environment in the ED waiting areas, public restrooms, and Admit Pending Units. In addition, he/she is responsible for monitoring and serving meals provided to patients in the Emergency Department. To ensure patient satisfaction, he/she will also interview/round on patients to discuss these key service lines. The ED Partner will greet customers upon entry, consistently police areas inside the ED, tidy/sanitize areas after visitors' departure, declutter hallways and patient areas, monitor supply levels and pantry stock, and restock or replenish as needed. This position has a strong focus on Customer Service and Communication skills, and requires a demonstration of professionalism and empathy in a sensitive environment. The ED Hospitality Partner must develop and maintain close relationships with clinical staff and Nursing Operations Manager within the Emergency Department. This would include assisting in decluttering the Emergency Department (beds/stretchers, linen, etc.). Responsibilities
Environmental Services (25%)
Respond to calls for housekeeping problems such as spills and specific departmental needs. Maintain stock of paper and cleaning supplies. Police public restrooms, stocking toilet paper and paper towels as needed. Provide communication between clinical staff and Environmental Services. Food & Nutrition (25%)
Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders. Police pantries and restock pantry items as needed. Patient Dining Associate / Patient Partner (25%)
Provide quality customer service to customers by providing one-on-one attention to detail. Proactively round on patients to explain patient diets. Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners. Prioritize patients with extensive hold times to ensure they are as comfortable as possible. Other (25%)
Assist in decluttering the Emergency Department by removing stretchers, equipment from hallways or patient areas. Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department. Other duties and/or projects as assigned. Adhere to HMH Organizational competencies and standards of behavior. Compensation
Minimum rate of $17.38 Hourly. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act. The base compensation may differ based on market data, experience, education, skills, location, equity, budgets, and other factors. Benefits
In addition to compensation for full-time positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Equal Opportunity Employer
Hackensack Meridian Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
#J-18808-Ljbffr