Coinbase
A leading crypto exchange is seeking an Analyst for CX Incident Response in Annapolis, Maryland. This role involves managing day-to-day operations of the customer experience incident response team, triaging customer reported issues, and communicating effectively with stakeholders. Ideal candidates have a background in CRM tools like Salesforce and exceptional communication skills. The position offers a pay range of $40.64 to $47.81 per hour, with potential bonuses and benefits, contributing to a seamless customer support experience.
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