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the LEGO Group

Retail Store Manager

the LEGO Group, White Plains, New York, United States

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Store Manager – Westchester, New York Join the LEGO® Brand Retail team as a Store Manager in our Westchester, New York location and ensure that the LEGO Brand, vision, and values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest.

Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

Responsibilities

Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles, supervising business processes, maintaining impeccable merchandising and cleanliness standards, and enhancing efficiency and profit through sound operational practices.

Be a role model for guest experience by ensuring the execution of our service model, completing mystery shops, enhancing repeat business by creating NPS promoters, and coaching sales associates to consistently deliver exceptional branded experiences.

Lead and develop a highly productive, collaborative team through recruitment, coaching, and performance management; inspire signature experiences and provide continuous product knowledge and service training.

Ensure team members articulate LEGO brand experience, unlock potential using the LEGO Core Proficiencies, and build bench strength for future growth by identifying and developing top candidates for promotion.

Collaborate with peers, partners, and others to drive business performance and create a positive, cooperative working environment.

Deliver inspirational retail experiences built on LEGO Brand values.

Qualifications

Proven management experience in a retail environment.

Point of Sale systems expertise.

Loss prevention and cash management skills.

Recruitment, selection, and training experience.

Scheduling and payroll management.

Performance management and conflict resolution skills.

Space management and visual merchandising expertise.

Effective organizational, verbal, and written communication skills.

Demonstrated computer proficiency.

Physical ability to move, talk, hear, reach, grab, and stand for at least two consecutive hours; occasional stooping, kneeling, crouching, climbing ladders; lifting at least 30 lbs.

We want you to lead a LEGO Brand Retail store team! If you are confident that you have what it takes to succeed in this full‑time, regular role, APPLY NOW!

Applications are reviewed on an ongoing basis. We reserve the right to amend or withdraw our jobs at any time.

Compensation The salary for this position ranges from $64,428.00 to $96,642.00, based on anticipated responsibilities, market benchmarks, and organizational constraints. Benefits will be communicated upon offer finalization.

What’s in it for you?

Family Care Leave

– Enhanced paid leave options.

Insurances

– Life and disability insurance coverage.

Wellbeing

– Headspace App access and wellbeing initiatives.

Colleague Discount

– Generous discount available from day one.

Bonus

– Rewarded through a performance‑based bonus scheme.

Workplace

– Hybrid policy with an average of 3 days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay, encouraging applicants from all backgrounds to apply.

We support employees in being there for the moments that matter in life and celebrate families of all kinds.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening.

We conduct drug screening as part of our drug‑free workplace policy.

Online Application Accessibility Statement: LEGO systems endeavor to make www.LEGO.com/jobs accessible to all users. For assistance with accessibility, contact the HR Service Desk at 1.860‑763‑7777, option #3.

Just imagine building your dream career. Then make it real.

Join the LEGO® team today. #J-18808-Ljbffr