Community Financial System, Inc.
Overview
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high‑quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We are committed to our employees, offering competitive compensation, great benefits, and professional development and advancement opportunities. As an equal‑opportunity workplace and affirmative‑action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
Oversee the financial service needs of customers while supervising assigned branch staff and ensuring required staffing levels.
Ensure the branch complies with operating policy and procedures.
Manage a branch office with $15MM–$24.9MM in combined loans and deposits (excluding commercial loans) and a staff of up to six (6) FTE employees.
Hold consumer lending authority and may take on Small Business Lending responsibilities.
Assign and train staff to meet customer sales and service needs and branch objectives.
Lead the selection of new personnel and review employee performance during probation and on a regular basis.
Enhance staff performance through scheduling, assignment distribution, and regular feedback.
Collaborate with management to establish growth, sales and profit objectives.
Implement strategies to achieve branch goals as outlined in the region’s annual operating plan; assist in developing the annual budget and adhere to budget parameters.
Consult with sales staff to set specific sales and customer service goals; provide results reports to staff.
Conduct sales and customer service meetings at least monthly.
Serve as an active member of the customer service team, accountable for branch sales and lending performance.
Make outside sales and customer service calls to present and prospective customers within the branch office market area.
Ensure branch operations align with established bank policy and procedures, including cash balancing and dual control.
Coordinate security, facility, and risk measures to minimize loss and uphold branch presentation.
Monitor and review loans for appropriate risk rating and minimize risk rating changes.
Demonstrate cooperative efforts with other departments and within the branch, handling similar staff behaviors.
Actively participate in the community to reflect the bank’s strong community involvement goals.
Handle advertising and contribution requests and integrate activities through communication with District Manager, branch administration and other management.
Perform other related duties as assigned or directed.
Maintain knowledge of laws and regulations applicable to the position, ensuring compliance with policies, procedures, internal controls, and training requirements in a timely manner.
Qualifications
Education/Training:
Associate’s Degree in Finance or Business or equivalent training preferred.
Specialized banking education, experience or training.
Valid Driver’s License.
Skills:
Proficient reading, writing, grammar and mathematics skills.
Excellent interpersonal and communication skills.
Evidence of positive and effective leadership qualities.
Thorough knowledge of bank products and services.
Consumer lending knowledge and authority.
Working knowledge of bank operating policies and procedures.
Consistent demonstration of the Company’s core values: strong work ethic, integrity, respect for others, responsibility, transparency and humility.
Experience:
Minimum five (5) years of related experience, with at least one (1) year in a related lending position.
Minimum one (1) year of supervisory experience required.
All applicants must be 18 years of age or older.
This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
Other Job Information Hours:
40 hours per week
Compensation:
Commensurate with experience plus potential for annual merit increase. Salary range: USD $60,500.00 – $88,000.00 per year.
Benefits include: 11 paid holidays, paid vacation, medical, vision & dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts and more.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit, use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift or move up to 25 pounds. Specific vision abilities include close vision and the ability to focus.
Equal Opportunity Statement The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
Acknowledgment of Accommodation The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
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Responsibilities
Oversee the financial service needs of customers while supervising assigned branch staff and ensuring required staffing levels.
Ensure the branch complies with operating policy and procedures.
Manage a branch office with $15MM–$24.9MM in combined loans and deposits (excluding commercial loans) and a staff of up to six (6) FTE employees.
Hold consumer lending authority and may take on Small Business Lending responsibilities.
Assign and train staff to meet customer sales and service needs and branch objectives.
Lead the selection of new personnel and review employee performance during probation and on a regular basis.
Enhance staff performance through scheduling, assignment distribution, and regular feedback.
Collaborate with management to establish growth, sales and profit objectives.
Implement strategies to achieve branch goals as outlined in the region’s annual operating plan; assist in developing the annual budget and adhere to budget parameters.
Consult with sales staff to set specific sales and customer service goals; provide results reports to staff.
Conduct sales and customer service meetings at least monthly.
Serve as an active member of the customer service team, accountable for branch sales and lending performance.
Make outside sales and customer service calls to present and prospective customers within the branch office market area.
Ensure branch operations align with established bank policy and procedures, including cash balancing and dual control.
Coordinate security, facility, and risk measures to minimize loss and uphold branch presentation.
Monitor and review loans for appropriate risk rating and minimize risk rating changes.
Demonstrate cooperative efforts with other departments and within the branch, handling similar staff behaviors.
Actively participate in the community to reflect the bank’s strong community involvement goals.
Handle advertising and contribution requests and integrate activities through communication with District Manager, branch administration and other management.
Perform other related duties as assigned or directed.
Maintain knowledge of laws and regulations applicable to the position, ensuring compliance with policies, procedures, internal controls, and training requirements in a timely manner.
Qualifications
Education/Training:
Associate’s Degree in Finance or Business or equivalent training preferred.
Specialized banking education, experience or training.
Valid Driver’s License.
Skills:
Proficient reading, writing, grammar and mathematics skills.
Excellent interpersonal and communication skills.
Evidence of positive and effective leadership qualities.
Thorough knowledge of bank products and services.
Consumer lending knowledge and authority.
Working knowledge of bank operating policies and procedures.
Consistent demonstration of the Company’s core values: strong work ethic, integrity, respect for others, responsibility, transparency and humility.
Experience:
Minimum five (5) years of related experience, with at least one (1) year in a related lending position.
Minimum one (1) year of supervisory experience required.
All applicants must be 18 years of age or older.
This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
Other Job Information Hours:
40 hours per week
Compensation:
Commensurate with experience plus potential for annual merit increase. Salary range: USD $60,500.00 – $88,000.00 per year.
Benefits include: 11 paid holidays, paid vacation, medical, vision & dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts and more.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit, use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift or move up to 25 pounds. Specific vision abilities include close vision and the ability to focus.
Equal Opportunity Statement The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
Acknowledgment of Accommodation The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
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