ACLIVITI
Channel Manager – REMOTE at ACLIVITI
ACLIVITI doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor‑neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.
Vendor Channel Manager The Vendor Channel Manager is responsible for building, managing, and optimizing strategic relationships with leading CX and Contact Center technology vendors to accelerate business growth, expand solution offerings, and drive revenue through indirect channels strengthening Acliviti’s market presence as a premier CX transformation consultancy. This individual will act as the primary liaison between internal sales, strategy, and enablement teams and our partner ecosystem—including CCaaS, UCaaS, IVA/IVR, WFM, QA, AI analytics, and CRM platforms—ensuring alignment on go‑to‑market strategy, pipeline development, and joint customer pursuits.
Key Responsibilities
Partner Strategy & Development: Identify, onboard, and manage relationships with strategic SaaS vendors, technology partners, and system integrators.
Negotiate partner agreements, program terms, enablement programs, and joint business objectives that align to Acliviti’s commercial model and growth objectives.
Lead quarterly business reviews (QBRs) with partners to evaluate joint pipeline, co‑sell performance, and shared growth goals.
Maintain deep expertise in vendor ecosystems, certifications, roadmap updates, and go‑to‑market positioning.
Sales Enablement & Go‑to‑Market Execution: Develop joint sales plays, referral frameworks, and co‑selling motions aligned with internal account strategies.
Partner with sales leadership, Account Executives, and Solution Architects to identify opportunities for vendor‑led introductions, co‑branded pursuits, and bundled offerings.
Track and forecast pipeline influenced by vendor partnerships, ensuring clear visibility of revenue attribution.
Support account executives in structuring multi‑vendor proposals and positioning partner capabilities effectively.
Go‑to‑Market & Marketing Alignment: Collaborate with Marketing to design co‑branded campaigns, webinars, and case studies with vendor partners.
Participate in industry events and vendor summits to expand brand visibility and foster deeper relationships.
Contribute to the development of collateral, pitch decks, and partner enablement resources.
Relationship Management & Advocacy: Act as the single point of contact for vendor partner managers, ensuring clear communication, transparency, and accountability across all shared initiatives.
Represent Acliviti in partner councils, advisory boards, and ecosystem programs to elevate brand visibility and strategic influence.
Proactively identify joint client opportunities, incentive programs, and channel funding options that enhance profitability and reach.
Manage partner issue resolution and escalation in collaboration with Strategy, Legal & Compliance, and Delivery teams.
Governance & Performance Reporting: Establish performance metrics and dashboards to measure partner contribution to pipeline, bookings, and profitability.
Ensure all partnership activities comply with contractual, legal, and brand guidelines as well as performance commitments.
Maintain accurate documentation of partnership agreements, contacts, certifications and engagement activities in CRM systems.
Qualifications
Experience: 5+ years in channel management, alliance management, or SaaS sales, preferably within a consulting, CX, or technology ecosystem environment.
Industry Knowledge: Strong understanding of SaaS models, subscription economics, and vendor ecosystems (e.g., Salesforce, NICE, Genesys, Five9, AWS).
Skills:
Strategic relationship management and negotiation with a commercial mindset.
Strong business acumen and pipeline management.
Excellent presentation and cross‑functional communication.
Analytical and data‑driven approach to partner ROI measurement.
Highly organized, proactive, and outcome‑focused.
Collaborative, bridging sales, marketing, and vendor operations.
Comfortable operating in a fast‑paced, growth‑oriented environment.
Tools: CRM (Salesforce preferred), Partner Relationship Management (PRM) tools, Smartsheet or similar project tracking platforms.
You Will Love Our Culture If You Are
An ambitious intrapreneur who loves building new things.
Someone that loves technology, process as well as numbers – and the space in between – to figure out the right balance of features, functionality, and affordability for each client.
Comfortable communicating across diverse audiences.
Great at anticipating and solving problems – internally and for clients.
An organized self‑starter who is always eager to learn.
Adaptable to new situations and ambiguity in high‑growth businesses.
A positive force who enjoys working closely with new people.
Driven by seeing your work have a direct impact.
Competitive Benefits Package
100% coverage of employee health, vision, and dental insurance.
HSA & FSA plans available.
Disability & voluntary benefits available.
401(k) with 4% employer match.
Generous variable compensation opportunity.
Work‑from‑home monthly incentive.
Inclusive remote working environments.
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Vendor Channel Manager The Vendor Channel Manager is responsible for building, managing, and optimizing strategic relationships with leading CX and Contact Center technology vendors to accelerate business growth, expand solution offerings, and drive revenue through indirect channels strengthening Acliviti’s market presence as a premier CX transformation consultancy. This individual will act as the primary liaison between internal sales, strategy, and enablement teams and our partner ecosystem—including CCaaS, UCaaS, IVA/IVR, WFM, QA, AI analytics, and CRM platforms—ensuring alignment on go‑to‑market strategy, pipeline development, and joint customer pursuits.
Key Responsibilities
Partner Strategy & Development: Identify, onboard, and manage relationships with strategic SaaS vendors, technology partners, and system integrators.
Negotiate partner agreements, program terms, enablement programs, and joint business objectives that align to Acliviti’s commercial model and growth objectives.
Lead quarterly business reviews (QBRs) with partners to evaluate joint pipeline, co‑sell performance, and shared growth goals.
Maintain deep expertise in vendor ecosystems, certifications, roadmap updates, and go‑to‑market positioning.
Sales Enablement & Go‑to‑Market Execution: Develop joint sales plays, referral frameworks, and co‑selling motions aligned with internal account strategies.
Partner with sales leadership, Account Executives, and Solution Architects to identify opportunities for vendor‑led introductions, co‑branded pursuits, and bundled offerings.
Track and forecast pipeline influenced by vendor partnerships, ensuring clear visibility of revenue attribution.
Support account executives in structuring multi‑vendor proposals and positioning partner capabilities effectively.
Go‑to‑Market & Marketing Alignment: Collaborate with Marketing to design co‑branded campaigns, webinars, and case studies with vendor partners.
Participate in industry events and vendor summits to expand brand visibility and foster deeper relationships.
Contribute to the development of collateral, pitch decks, and partner enablement resources.
Relationship Management & Advocacy: Act as the single point of contact for vendor partner managers, ensuring clear communication, transparency, and accountability across all shared initiatives.
Represent Acliviti in partner councils, advisory boards, and ecosystem programs to elevate brand visibility and strategic influence.
Proactively identify joint client opportunities, incentive programs, and channel funding options that enhance profitability and reach.
Manage partner issue resolution and escalation in collaboration with Strategy, Legal & Compliance, and Delivery teams.
Governance & Performance Reporting: Establish performance metrics and dashboards to measure partner contribution to pipeline, bookings, and profitability.
Ensure all partnership activities comply with contractual, legal, and brand guidelines as well as performance commitments.
Maintain accurate documentation of partnership agreements, contacts, certifications and engagement activities in CRM systems.
Qualifications
Experience: 5+ years in channel management, alliance management, or SaaS sales, preferably within a consulting, CX, or technology ecosystem environment.
Industry Knowledge: Strong understanding of SaaS models, subscription economics, and vendor ecosystems (e.g., Salesforce, NICE, Genesys, Five9, AWS).
Skills:
Strategic relationship management and negotiation with a commercial mindset.
Strong business acumen and pipeline management.
Excellent presentation and cross‑functional communication.
Analytical and data‑driven approach to partner ROI measurement.
Highly organized, proactive, and outcome‑focused.
Collaborative, bridging sales, marketing, and vendor operations.
Comfortable operating in a fast‑paced, growth‑oriented environment.
Tools: CRM (Salesforce preferred), Partner Relationship Management (PRM) tools, Smartsheet or similar project tracking platforms.
You Will Love Our Culture If You Are
An ambitious intrapreneur who loves building new things.
Someone that loves technology, process as well as numbers – and the space in between – to figure out the right balance of features, functionality, and affordability for each client.
Comfortable communicating across diverse audiences.
Great at anticipating and solving problems – internally and for clients.
An organized self‑starter who is always eager to learn.
Adaptable to new situations and ambiguity in high‑growth businesses.
A positive force who enjoys working closely with new people.
Driven by seeing your work have a direct impact.
Competitive Benefits Package
100% coverage of employee health, vision, and dental insurance.
HSA & FSA plans available.
Disability & voluntary benefits available.
401(k) with 4% employer match.
Generous variable compensation opportunity.
Work‑from‑home monthly incentive.
Inclusive remote working environments.
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