Southcoast Behavioral Health Hospital
Director of Outpatient Services
Southcoast Behavioral Health Hospital, Tucson, Arizona, United States, 85718
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Director of Outpatient Services
role at
Southcoast Behavioral Health Hospital .
Sonora Behavioral Health Hospital is nestled in Tucson, with the rugged Santa Catalina Mountains serving as a scenic backdrop. The location offers a tranquil, natural setting that contributes to a calm and healing atmosphere—perfect for providing structured, therapeutic care. The facility is a 140‑bed acute inpatient psychiatric hospital serving children (ages 5–11), adolescents, and adults. It offers a full continuum of behavioral health care, including crisis stabilization, short‑term inpatient treatment, partial hospitalization (PHP), and intensive outpatient (IOP) programs for both mental health and substance use.
Purpose Statement The Director of Outpatient Services is responsible for leading the day‑to‑day operations and long‑term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets—including volume growth, financial performance, patient experience, and clinical quality—by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community‑based care.
Clinical & Operational Leadership
Oversee day‑to‑day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
Serve as a visible leader with internal stakeholders to drive step‑down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
Team Development & Supervision
Hire, onboard, and retain a high‑performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
Compliance & Quality Assurance
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
Develop and assist with the development and implementation of policies and procedures
Ensure accurate and timely documentation of patient records and services delivered
Education, Experience & Skill Requirements
Required to be a Master’s or Doctorate‑level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD
Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience
Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers
Licenses/Designations/Certifications
Master’s or Doctorate‑level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
Supervisory Requirements Supervises a team of employees.
Job Details
Seniority level: Director
Employment type: Full‑time
Job function: Health Care Provider
Industry: Mental Health Care
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
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Director of Outpatient Services
role at
Southcoast Behavioral Health Hospital .
Sonora Behavioral Health Hospital is nestled in Tucson, with the rugged Santa Catalina Mountains serving as a scenic backdrop. The location offers a tranquil, natural setting that contributes to a calm and healing atmosphere—perfect for providing structured, therapeutic care. The facility is a 140‑bed acute inpatient psychiatric hospital serving children (ages 5–11), adolescents, and adults. It offers a full continuum of behavioral health care, including crisis stabilization, short‑term inpatient treatment, partial hospitalization (PHP), and intensive outpatient (IOP) programs for both mental health and substance use.
Purpose Statement The Director of Outpatient Services is responsible for leading the day‑to‑day operations and long‑term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets—including volume growth, financial performance, patient experience, and clinical quality—by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community‑based care.
Clinical & Operational Leadership
Oversee day‑to‑day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
Serve as a visible leader with internal stakeholders to drive step‑down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
Team Development & Supervision
Hire, onboard, and retain a high‑performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
Compliance & Quality Assurance
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
Develop and assist with the development and implementation of policies and procedures
Ensure accurate and timely documentation of patient records and services delivered
Education, Experience & Skill Requirements
Required to be a Master’s or Doctorate‑level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD
Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience
Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers
Licenses/Designations/Certifications
Master’s or Doctorate‑level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD
Supervisory Requirements Supervises a team of employees.
Job Details
Seniority level: Director
Employment type: Full‑time
Job function: Health Care Provider
Industry: Mental Health Care
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
#J-18808-Ljbffr