Hartford HealthCare
Patient Service Coordinator (PSC) - Infectious Diseases
Hartford HealthCare, Bridgeport, Connecticut, us, 06610
Patient Service Coordinator (PSC) – Infectious Diseases
Join to apply for the
Patient Service Coordinator (PSC) – Infectious Diseases
role at
Hartford HealthCare . The position is located at 2660 Main St, Bridgeport (10438). Monday–Friday shifts. We invite you to become part of Connecticut's most comprehensive healthcare network, where every moment matters.
Responsibilities
Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
Create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
Respond to incoming correspondence from patients, caregivers, healthcare providers, and others, in accordance with patient privacy and safety standards.
Deliver exceptional customer service with the Hartford HealthCare brand experience.
Welcome patients in person or on the telephone and take detailed messages as needed.
Register arriving patients, including insurance verifications, patient demographic updates, and video visits.
Use Epic, patient portal, appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update records.
Manage high call volumes and follow standard procedures to ensure an efficient patient experience.
Correspond with clinical operations and/or providers as necessary, and transfer calls as appropriate to clinical team members, including handling complaints and escalations.
Schedule patient appointments and inform patients of essential preparation requirements prior to visit (referrals, x‑rays, medical reports, etc.).
Qualifications
High school diploma/GED equivalent, or at least 2 years of customer‑service experience (preferred).
1 year of customer‑service experience in a fast‑paced medical office.
Epic experience preferred.
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider
Industry:
Hospitals and Health Care
#J-18808-Ljbffr
Patient Service Coordinator (PSC) – Infectious Diseases
role at
Hartford HealthCare . The position is located at 2660 Main St, Bridgeport (10438). Monday–Friday shifts. We invite you to become part of Connecticut's most comprehensive healthcare network, where every moment matters.
Responsibilities
Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
Create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
Respond to incoming correspondence from patients, caregivers, healthcare providers, and others, in accordance with patient privacy and safety standards.
Deliver exceptional customer service with the Hartford HealthCare brand experience.
Welcome patients in person or on the telephone and take detailed messages as needed.
Register arriving patients, including insurance verifications, patient demographic updates, and video visits.
Use Epic, patient portal, appointment reminder systems, mobile applications, and other technology to manage scheduling, interact with patients and providers, and update records.
Manage high call volumes and follow standard procedures to ensure an efficient patient experience.
Correspond with clinical operations and/or providers as necessary, and transfer calls as appropriate to clinical team members, including handling complaints and escalations.
Schedule patient appointments and inform patients of essential preparation requirements prior to visit (referrals, x‑rays, medical reports, etc.).
Qualifications
High school diploma/GED equivalent, or at least 2 years of customer‑service experience (preferred).
1 year of customer‑service experience in a fast‑paced medical office.
Epic experience preferred.
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Health Care Provider
Industry:
Hospitals and Health Care
#J-18808-Ljbffr