CoralTree Hospitality
Overview
The ideal candidate for this position will have extensive prospecting skills, the ability to build loyal customer relationships and will have a keen business sense that will allow them to consistently meet and/or exceed room night and revenue goals within designated markets and territories. Preferred minimum of four (4) years of sales experience in a luxury hotel where revenue goals were met. Have an established knowledge of and excellent relationship within, the National Market. Must have exceptional customer service skills, so as to be able to manage high level vertical accounts when required. Have the ability to manage and balance travel demands while still addressing client and hotel expectations seamlessly. Ensure excellent response times and deadlines as set forth by Director of Sales & Marketing. Demonstrate a strong work ethic and dedication to successful results. Ensure business being booked follows established booking guidelines including, but not limited to, group room allocations, preferred patterns, appropriate allocation of function space, and meeting Hotel expectations without conflicting with or displacing other business in the hotel. Must lead by example and take on projects from the Director of Sales & Marketing to assist in the development of Group Sales Managers and Administrative Assistants, as well as improving the overall performance of the Group Sales Department. Enliven The Coral Tree Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed. The ability to build strong relationships with both the Operations team and the Sales team are very important attributes.
Salary Range $85,000/year-$100.000/year
Responsibilities Duties and Responsibilities LEADERSHIP
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
Completes ROIs on new initiatives not previously budgeted
Conducts disciplinary action if necessary
Manages own travel expenses and expense reports within the budget parameters of the hotel
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
Attend departmental and hotel meetings as required
Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
Seeks new opportunities to generate revenue for the hotel
BUILDING RELATIONSHIPS
Manage relationships and lead processes for their designated GSOs, Cvent, and CVBs; communicate hotel information, and ensure prompt and thorough response to inquiries
Participate in The Coral Tree Lead referral program
Always applies the principles of trust, honesty, respect, integrity and commitment
Ensures daily line‑ups occur and participates with the Group Sales Department in daily line up
Attend other Department Line‑ups to share Group Sales activity and solicit feedback for the Sales Team
Promote positive relations with guests and employees
Maintain good relationships with counterparts at competing hotels; promote all Coral Tree Hotels whenever possible
Ensure paperwork is processed to clients, other departments, etc., within a timely manner
Follow up with departments after Meeting Planner Survey
MANAGING WORK EXECUTION
Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
Manages completion of new projects as they arise
Maintains complete knowledge of all hotel services/features and hours of operation
Maintains complete knowledge of computer according to specifications
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
Maintain high level of knowledge of Coral Tree Hotels
Maintain high level of knowledge of the competition's product
Follow the strategies of the Marketing Plan/Business Plan, including travel for sales calls and trade shows
Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day
Plan and prepare appointments for sales trips, follow‑up in a timely manner
Entertain customer in all outlets as necessary
Always book "smart" in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management
GENERATING TALENT
Will be an active recruiter of potential team members
Uses all available on the job training tools for employees; participates and conducts training when appropriate; ensures self and direct reports attend appropriate core training classes
Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to SOCs
Ensures regular on‑going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Actively solicits feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of People Services as necessary
Celebrates successes and publicly recognizes the contributions of team members
ORGANIZATIONAL LEARNER
Enlivens the Coral Tree Standards within the Sales Department and the hotel
Attends different departmental Line‑up meetings and communicates information to/from Sales Department
Voice concerns or opportunities to the Director of Sales & Marketing on behalf of the Group Sales Team
Supports Public Relations’ initiatives
Supports Transient Sales business initiatives
Qualifications
Excellent verbal and written English communication skills
Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate
Computer literate in MS Word and Excel
Computer literate with Delphi preferred
Education Required
High School Diploma
College degree (preferred)
Experience Required
4+ years of sales experience in the hospitality industry (Experience at a luxury hotel, AAA Four Diamond and/or Mobil Four Star, preferred)
Proven track record of a consistent ability to meet/exceed sales goals
Previous sales leadership experience preferred
#J-18808-Ljbffr
Salary Range $85,000/year-$100.000/year
Responsibilities Duties and Responsibilities LEADERSHIP
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
Completes ROIs on new initiatives not previously budgeted
Conducts disciplinary action if necessary
Manages own travel expenses and expense reports within the budget parameters of the hotel
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures
Attend departmental and hotel meetings as required
Promote the financial success of hotel by ensuring all bookings are profitable for entire hotel
Seeks new opportunities to generate revenue for the hotel
BUILDING RELATIONSHIPS
Manage relationships and lead processes for their designated GSOs, Cvent, and CVBs; communicate hotel information, and ensure prompt and thorough response to inquiries
Participate in The Coral Tree Lead referral program
Always applies the principles of trust, honesty, respect, integrity and commitment
Ensures daily line‑ups occur and participates with the Group Sales Department in daily line up
Attend other Department Line‑ups to share Group Sales activity and solicit feedback for the Sales Team
Promote positive relations with guests and employees
Maintain good relationships with counterparts at competing hotels; promote all Coral Tree Hotels whenever possible
Ensure paperwork is processed to clients, other departments, etc., within a timely manner
Follow up with departments after Meeting Planner Survey
MANAGING WORK EXECUTION
Consistently meets/exceeds personal room night and revenue production goals within stated guidelines
Manages completion of new projects as they arise
Maintains complete knowledge of all hotel services/features and hours of operation
Maintains complete knowledge of computer according to specifications
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction
Maintain high level of knowledge of Coral Tree Hotels
Maintain high level of knowledge of the competition's product
Follow the strategies of the Marketing Plan/Business Plan, including travel for sales calls and trade shows
Meet solicitation and maintenance call requirements, make outside sales calls, handle all incoming inquiries
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and telephone etiquette
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day
Plan and prepare appointments for sales trips, follow‑up in a timely manner
Entertain customer in all outlets as necessary
Always book "smart" in respect to patterns and parameters detailed in Delphi or as instructed by the Director of Revenue Management
GENERATING TALENT
Will be an active recruiter of potential team members
Uses all available on the job training tools for employees; participates and conducts training when appropriate; ensures self and direct reports attend appropriate core training classes
Manages employee progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to SOCs
Ensures regular on‑going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Actively solicits feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems and concerns. Ensures employees are treated fairly and equitably. Constantly strives to improve employee retention. Brings issues to the attention of People Services as necessary
Celebrates successes and publicly recognizes the contributions of team members
ORGANIZATIONAL LEARNER
Enlivens the Coral Tree Standards within the Sales Department and the hotel
Attends different departmental Line‑up meetings and communicates information to/from Sales Department
Voice concerns or opportunities to the Director of Sales & Marketing on behalf of the Group Sales Team
Supports Public Relations’ initiatives
Supports Transient Sales business initiatives
Qualifications
Excellent verbal and written English communication skills
Ability to travel on sales trips out of town for multiple nights as event schedule and business opportunities dictate
Computer literate in MS Word and Excel
Computer literate with Delphi preferred
Education Required
High School Diploma
College degree (preferred)
Experience Required
4+ years of sales experience in the hospitality industry (Experience at a luxury hotel, AAA Four Diamond and/or Mobil Four Star, preferred)
Proven track record of a consistent ability to meet/exceed sales goals
Previous sales leadership experience preferred
#J-18808-Ljbffr