Springboard Hospitality
AREA DIRECTOR OF REVENUE MGMT
Springboard Hospitality, West Hollywood, California, United States, 90069
Job Details
Location: Montrose West Hollywood - West Hollywood, CA
Salary Range: $120,000 - $150,000 per year
About Our Company Springboard Hospitality is a premier third‑party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure‑seekers, tech entrepreneurs, free‑thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole‑heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award‑winning portfolio. From work/life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Website:
https://www.springboardhospitality.com/
Primary Mission Responsible for implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographic area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies. This will include, but will not be limited to, the communication of company revenue management standards through property visitation, remote auditing, training, and analysis of hotel revenue performance against established goals and forecasts.
Supervise and coordinate revenue management strategies for all hotels within their region and supply critical analysis on company‑wide decisions affecting pricing, occupancy, revenue goals and commercial planning. The Area Director, Revenue Management will need strong analytical skills and experience resolving day‑to‑day business challenges. This associate will conduct ongoing assessments of competitive hotel chains and revenue management practices to understand demand and develop strategies.
Scope of Work + Team
Reports to Regional Director of Revenue Management, Corporate Director of Revenue Management & Regional VP of Operations
Responsibilities
Provide support to the Regional Director of Revenue Management by implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographic area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies
Create and develop pricing strategies
Regular communication with, and solicitation of feedback from, General Managers, regional counterparts from other disciplines, Corporate and Ownership groups
Provide Revenue Management support to assigned regional hotels
Provide recommendations to all constituents in keeping with Revenue Management Standards, approved business processes, and company goals
Develop documentation and webinar training content to educate hotels on Revenue Management Best Practices, system functionality, and brand and company initiatives
Work closely with the Senior Director team and responsible RDRM’s to ensure a consistent message is delivered to all hotels
Ensure hotel level forecasts reflect current business volumes and trends, anomalies or major variances are questioned and validated
Manage and oversee strategy for all 3rd party distribution Including parity troubleshooting
Analyze overall monthly regional performance and provide summary report with recommendations to improve long‑term strategies
Develop plans where needed to overcome deficiencies
Provide guidance and feedback during the budgeting, forecasting and commercial planning process with hotels and markets within realm of responsibility
Complete audits of hotels to ensure compliance with Revenue Management Standards
Track compliance with standards or recommendations and follow‑through to completion
Effectively evaluate market demand by utilizing turndown, property diagnostics, CRS reports, market share, competitive pricing and STAR Data reports
Proactively review and analyze rate and inventory management and strategy effectiveness
Effectively use Springboard systems and tools to determine, implement and monitor accurate selling strategies in all distribution channels
Evaluate and make recommendations on strategies to improve group sales
Any other reasonable requests made by Springboard Management
Non‑essential Functions
Participate in sales blitzes and outside sales calls
Perform special projects and other responsibilities as assigned; participate in task force and Corporate assignments, as needed perform special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.
Qualifications
Experience
A minimum of seven (7) years of experience in revenue management or analytical roles
A minimum of five (5) years cross‑functional experience in hotel management or related industry
A minimum of four (4) years of managerial experience
Experience in independent boutique properties
Proficiency with standard Microsoft Office tools
Exceptional verbal and written communication skills
Ability to perform critical analysis
Ability to travel on short notice and adaptable to schedule changes
Skills and Abilities
A minimum of ten (10) years of professional experience
Adaptable experience with travel industry reservation systems
Adaptable experience with hotel property management systems
Strong experience in hospitality forecasting, pricing and inventory control
Cross brand or product line experience
Strong Management and leadership skills
Operates with a sense of urgency and discipline
IT Expertise
Advanced knowledge of computer software (including Microsoft Office, Outlook) and web analytics tools is preferred
Opera, Sabre/SynXis, Duetto and Spider BI is preferred
Education
BA/BS bachelor’s degree or commensurate work experience
Subject Expertise
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests
Report any unusual occurrences and/or request to Supervisor
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi‑task in a fast‑paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred
Must be able to exercise confidentiality and discretion
Other Expectations
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook
Demonstrate a working knowledge of all company safety and security procedures
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required
Benefits Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position
Employee Rates at all of Springboard Hospitality’s 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company‑wide Associate of the Year Programs
Associate Referral Bonus Program
Springboard Hospitality Core Values
CONNECTED. We are plugged into people, technology and the cutting edge of culture.
INDEPENDENT. We are free‑thinkers who embrace diversity and advocate for innovation.
COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand‑in‑hand.
PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
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Salary Range: $120,000 - $150,000 per year
About Our Company Springboard Hospitality is a premier third‑party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure‑seekers, tech entrepreneurs, free‑thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going
Above & Beyond
to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole‑heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award‑winning portfolio. From work/life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Website:
https://www.springboardhospitality.com/
Primary Mission Responsible for implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographic area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies. This will include, but will not be limited to, the communication of company revenue management standards through property visitation, remote auditing, training, and analysis of hotel revenue performance against established goals and forecasts.
Supervise and coordinate revenue management strategies for all hotels within their region and supply critical analysis on company‑wide decisions affecting pricing, occupancy, revenue goals and commercial planning. The Area Director, Revenue Management will need strong analytical skills and experience resolving day‑to‑day business challenges. This associate will conduct ongoing assessments of competitive hotel chains and revenue management practices to understand demand and develop strategies.
Scope of Work + Team
Reports to Regional Director of Revenue Management, Corporate Director of Revenue Management & Regional VP of Operations
Responsibilities
Provide support to the Regional Director of Revenue Management by implementing and optimizing Revenue Management policies, procedures and strategies within an assigned geographic area in order to maximize profitability for rooms and food & beverage through the implementation of effective pricing and distribution strategies
Create and develop pricing strategies
Regular communication with, and solicitation of feedback from, General Managers, regional counterparts from other disciplines, Corporate and Ownership groups
Provide Revenue Management support to assigned regional hotels
Provide recommendations to all constituents in keeping with Revenue Management Standards, approved business processes, and company goals
Develop documentation and webinar training content to educate hotels on Revenue Management Best Practices, system functionality, and brand and company initiatives
Work closely with the Senior Director team and responsible RDRM’s to ensure a consistent message is delivered to all hotels
Ensure hotel level forecasts reflect current business volumes and trends, anomalies or major variances are questioned and validated
Manage and oversee strategy for all 3rd party distribution Including parity troubleshooting
Analyze overall monthly regional performance and provide summary report with recommendations to improve long‑term strategies
Develop plans where needed to overcome deficiencies
Provide guidance and feedback during the budgeting, forecasting and commercial planning process with hotels and markets within realm of responsibility
Complete audits of hotels to ensure compliance with Revenue Management Standards
Track compliance with standards or recommendations and follow‑through to completion
Effectively evaluate market demand by utilizing turndown, property diagnostics, CRS reports, market share, competitive pricing and STAR Data reports
Proactively review and analyze rate and inventory management and strategy effectiveness
Effectively use Springboard systems and tools to determine, implement and monitor accurate selling strategies in all distribution channels
Evaluate and make recommendations on strategies to improve group sales
Any other reasonable requests made by Springboard Management
Non‑essential Functions
Participate in sales blitzes and outside sales calls
Perform special projects and other responsibilities as assigned; participate in task force and Corporate assignments, as needed perform special projects and other responsibilities as assigned.
Participate in hotel committees, MOD program and task force assignments.
Qualifications
Experience
A minimum of seven (7) years of experience in revenue management or analytical roles
A minimum of five (5) years cross‑functional experience in hotel management or related industry
A minimum of four (4) years of managerial experience
Experience in independent boutique properties
Proficiency with standard Microsoft Office tools
Exceptional verbal and written communication skills
Ability to perform critical analysis
Ability to travel on short notice and adaptable to schedule changes
Skills and Abilities
A minimum of ten (10) years of professional experience
Adaptable experience with travel industry reservation systems
Adaptable experience with hotel property management systems
Strong experience in hospitality forecasting, pricing and inventory control
Cross brand or product line experience
Strong Management and leadership skills
Operates with a sense of urgency and discipline
IT Expertise
Advanced knowledge of computer software (including Microsoft Office, Outlook) and web analytics tools is preferred
Opera, Sabre/SynXis, Duetto and Spider BI is preferred
Education
BA/BS bachelor’s degree or commensurate work experience
Subject Expertise
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests
Report any unusual occurrences and/or request to Supervisor
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi‑task in a fast‑paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred
Must be able to exercise confidentiality and discretion
Other Expectations
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook
Demonstrate a working knowledge of all company safety and security procedures
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required
Benefits Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position
Employee Rates at all of Springboard Hospitality’s 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company‑wide Associate of the Year Programs
Associate Referral Bonus Program
Springboard Hospitality Core Values
CONNECTED. We are plugged into people, technology and the cutting edge of culture.
INDEPENDENT. We are free‑thinkers who embrace diversity and advocate for innovation.
COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand‑in‑hand.
PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
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