Proton.ai
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Solutions Consultant
role at
Proton.ai .
This role focuses on post‑sale implementation, adoption, and ongoing customer success, helping our customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design.
Base pay range: $140,000 – $150,000 per year. Salary will be based on skills and experience.
The Role We’re looking for a Solutions Consultant to join our Customer Experience team. This is a post‑sale role focused on implementation, adoption, and ongoing customer success — helping our customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design. You’ll work closely with Customer Success Managers, Project Managers, and Client Engineering to define what success looks like for each customer — and ensure we’re building toward measurable impact at every step. From analyzing adoption trends to designing configuration playbooks, you’ll help scale how we deliver value across our post‑sale motion.
We’re hiring someone in the Greater Boston area open to a hybrid schedule (3 days in‑office/week) and up to 25% travel within the US and Canada.
What you’ll do:
Develop a library of value frameworks, metrics, and configuration playbooks by vertical and use case
Partner with CSMs and PMs to analyze customer adoption trends, share insights, and identify opportunities to close value gaps
Lead the design of tailored product configurations aligned to each customer’s workflows and goals
Build and maintain customer‑facing dashboards (e.g., in Looker) that surface usage patterns and ROI
Create reusable tools and templates to support consistent value delivery across the CX team
Collaborate with Product and Client Engineering to align on customer needs and influence solution design
Proactively seek feedback, iterate on your approach, and refine delivery practices to drive continuous improvement
What you'll need:
3+ years of experience diagnosing complex customer business needs and creating software solutions at a management consulting or SaaS company
Experience in implementation, solutioning, or technical consulting role for SaaS products
Distilling complexity into clear narratives for customers and internal collaborators (e.g. Product, Engineering)
Proactive, collaborative, and eager to build new ways of working
Why Join Us: You’ll be part of a high‑performing, customer‑obsessed team defining what great looks like in value delivery. We move fast, care deeply about our customers’ outcomes, and give people real ownership. We believe in tackling ambiguity, learning from what didn’t work, and improving continuously — not hero culture. If you like being a builder and partner in customer success, you’ll thrive here.
Benefits
Competitive salary and stock options — we want you to feel like an owner
Unlimited PTO + 10 company holidays
401k with 3% company contribution (regardless of whether you contribute)
Medical, dental, and vision insurance (up to 100% premium paid by company)
12 weeks fully paid parental leave (for all parents, including adoptive/foster)
Annual company‑paid offsites
Professional Growth Fund for learning opportunities
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Consulting
Industries Software Development
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Solutions Consultant
role at
Proton.ai .
This role focuses on post‑sale implementation, adoption, and ongoing customer success, helping our customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design.
Base pay range: $140,000 – $150,000 per year. Salary will be based on skills and experience.
The Role We’re looking for a Solutions Consultant to join our Customer Experience team. This is a post‑sale role focused on implementation, adoption, and ongoing customer success — helping our customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design. You’ll work closely with Customer Success Managers, Project Managers, and Client Engineering to define what success looks like for each customer — and ensure we’re building toward measurable impact at every step. From analyzing adoption trends to designing configuration playbooks, you’ll help scale how we deliver value across our post‑sale motion.
We’re hiring someone in the Greater Boston area open to a hybrid schedule (3 days in‑office/week) and up to 25% travel within the US and Canada.
What you’ll do:
Develop a library of value frameworks, metrics, and configuration playbooks by vertical and use case
Partner with CSMs and PMs to analyze customer adoption trends, share insights, and identify opportunities to close value gaps
Lead the design of tailored product configurations aligned to each customer’s workflows and goals
Build and maintain customer‑facing dashboards (e.g., in Looker) that surface usage patterns and ROI
Create reusable tools and templates to support consistent value delivery across the CX team
Collaborate with Product and Client Engineering to align on customer needs and influence solution design
Proactively seek feedback, iterate on your approach, and refine delivery practices to drive continuous improvement
What you'll need:
3+ years of experience diagnosing complex customer business needs and creating software solutions at a management consulting or SaaS company
Experience in implementation, solutioning, or technical consulting role for SaaS products
Distilling complexity into clear narratives for customers and internal collaborators (e.g. Product, Engineering)
Proactive, collaborative, and eager to build new ways of working
Why Join Us: You’ll be part of a high‑performing, customer‑obsessed team defining what great looks like in value delivery. We move fast, care deeply about our customers’ outcomes, and give people real ownership. We believe in tackling ambiguity, learning from what didn’t work, and improving continuously — not hero culture. If you like being a builder and partner in customer success, you’ll thrive here.
Benefits
Competitive salary and stock options — we want you to feel like an owner
Unlimited PTO + 10 company holidays
401k with 3% company contribution (regardless of whether you contribute)
Medical, dental, and vision insurance (up to 100% premium paid by company)
12 weeks fully paid parental leave (for all parents, including adoptive/foster)
Annual company‑paid offsites
Professional Growth Fund for learning opportunities
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Consulting
Industries Software Development
#J-18808-Ljbffr