Madrigal Pharmaceuticals
Director, Platform and Solutions
Madrigal Pharmaceuticals, Waltham, Massachusetts, United States, 02254
Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction‑associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.
Location: Waltham, MA – Hybrid
Position Summary The Director, Patient Support Services Platforms and Solutions serves as the business owner for the strategy, development, and life‑cycle management of all technology platforms that enable Madrigal’s Patient Access and Support Services. As an individual contributor, the Director will manage the Patient CRM, Patient Journey Tool, digital applications, and Patient Support website, ensuring these platforms effectively support patients, providers, and internal teams. The Director also leads the digital innovation roadmap for Patient Support Services, identifying and implementing new technologies that enhance patient and provider experiences, and collaborates closely with the Patient Support Operations team and cross‑functional partners in IT, Data Science, and AI.
Key Responsibilities
Define and lead the strategic vision, development, and life‑cycle management of patient support platforms, including the Patient CRM, Patient Journey Tool, digital apps, and website.
Lead the Patient Support Services digital innovation roadmap, identifying emerging technologies and scalable solutions that improve patient and provider experiences.
Partner with IT, Data, and AI teams to ensure seamless integration, data integrity, and optimized system performance across patient support platforms.
Source, evaluate, and manage third‑party technology vendors and digital partners to ensure high‑quality, compliant, and efficient solution delivery.
Collaborate with Patient Support Operations leaders to translate business needs into digital solutions, ensuring platforms support operational efficiency, compliance, and measurable impact.
Partner with data teams to ensure systems capture meaningful insights to inform decision‑making, program performance measurement, and continuous improvement.
Ensure that all patient‑facing and data‑handling platforms comply with privacy, security, and regulatory standards.
Qualifications
Bachelor’s degree required; advanced degree (MBA, MPH, or related field) preferred.
Minimum of 10–12 years of experience in the pharmaceutical, biotechnology, or healthcare industry, with demonstrated experience in Patient Access, Digital Platforms, or CRM/Technology Enablement.
Proven expertise in managing technology or digital solutions within patient or provider engagement programs.
Strong project management, vendor management, and cross‑functional collaboration skills.
Ability to translate complex business needs into scalable, technology‑driven solutions.
Understanding of compliance, data privacy, and security requirements in patient services.
Strategic thinker with strong executional discipline, problem‑solving capability, and a passion for improving patient experience through innovation.
Occasional domestic travel may be required.
Base salary range:
$210,000 – $257,000 per year . Eligibility for equity and comprehensive benefits including flexible paid time off, medical, dental, vision, life/disability insurance, 401(k) match, and additional voluntary benefits. Employment is full‑time.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact HR@madrigalpharma.com.
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
We have received reports of individuals misrepresenting themselves as Madrigal Hiring Managers on fraudulent job posting sites, requesting upfront fees, or providing personal information. Madrigal does not conduct interviews via text or in chat rooms; interviews are conducted via Skype, RingCentral, or telephone. If you receive unsolicited offers, do not respond, do not open attachments, and do not click hyperlinks. Verify any correspondence via an authorized HR@madrigalpharma.com email address.
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Location: Waltham, MA – Hybrid
Position Summary The Director, Patient Support Services Platforms and Solutions serves as the business owner for the strategy, development, and life‑cycle management of all technology platforms that enable Madrigal’s Patient Access and Support Services. As an individual contributor, the Director will manage the Patient CRM, Patient Journey Tool, digital applications, and Patient Support website, ensuring these platforms effectively support patients, providers, and internal teams. The Director also leads the digital innovation roadmap for Patient Support Services, identifying and implementing new technologies that enhance patient and provider experiences, and collaborates closely with the Patient Support Operations team and cross‑functional partners in IT, Data Science, and AI.
Key Responsibilities
Define and lead the strategic vision, development, and life‑cycle management of patient support platforms, including the Patient CRM, Patient Journey Tool, digital apps, and website.
Lead the Patient Support Services digital innovation roadmap, identifying emerging technologies and scalable solutions that improve patient and provider experiences.
Partner with IT, Data, and AI teams to ensure seamless integration, data integrity, and optimized system performance across patient support platforms.
Source, evaluate, and manage third‑party technology vendors and digital partners to ensure high‑quality, compliant, and efficient solution delivery.
Collaborate with Patient Support Operations leaders to translate business needs into digital solutions, ensuring platforms support operational efficiency, compliance, and measurable impact.
Partner with data teams to ensure systems capture meaningful insights to inform decision‑making, program performance measurement, and continuous improvement.
Ensure that all patient‑facing and data‑handling platforms comply with privacy, security, and regulatory standards.
Qualifications
Bachelor’s degree required; advanced degree (MBA, MPH, or related field) preferred.
Minimum of 10–12 years of experience in the pharmaceutical, biotechnology, or healthcare industry, with demonstrated experience in Patient Access, Digital Platforms, or CRM/Technology Enablement.
Proven expertise in managing technology or digital solutions within patient or provider engagement programs.
Strong project management, vendor management, and cross‑functional collaboration skills.
Ability to translate complex business needs into scalable, technology‑driven solutions.
Understanding of compliance, data privacy, and security requirements in patient services.
Strategic thinker with strong executional discipline, problem‑solving capability, and a passion for improving patient experience through innovation.
Occasional domestic travel may be required.
Base salary range:
$210,000 – $257,000 per year . Eligibility for equity and comprehensive benefits including flexible paid time off, medical, dental, vision, life/disability insurance, 401(k) match, and additional voluntary benefits. Employment is full‑time.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact HR@madrigalpharma.com.
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
We have received reports of individuals misrepresenting themselves as Madrigal Hiring Managers on fraudulent job posting sites, requesting upfront fees, or providing personal information. Madrigal does not conduct interviews via text or in chat rooms; interviews are conducted via Skype, RingCentral, or telephone. If you receive unsolicited offers, do not respond, do not open attachments, and do not click hyperlinks. Verify any correspondence via an authorized HR@madrigalpharma.com email address.
#J-18808-Ljbffr