Sunrise Senior Living
Apply for the
Executive Director
position at
Sunrise Senior Living .
4 days ago – Be among the first 25 applicants.
Sunrise Senior Living Provided Pay Range This range is provided by Sunrise Senior Living. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base Pay Range $119,600.00/yr – $171,080.00/yr
When you join Sunrise Senior Living, you will use your unique skills to empower residents to live longer, healthier, and happier lives. Build meaningful relationships with residents, their families, and team members, and gain joy in serving others. Sunrise was again certified as a Great Place to Work® by Activated Insights, the 8th time Sunrise has received this designation.
Community Name:
Sunrise of Lincoln Park
Job ID:
2025-235961
Job Overview The Executive Director is responsible for overall leadership, management and success of the community. Responsibilities include financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well‑being, quality assurance, regulatory compliance, and ownership of the Sales and Marketing process to maximize revenue and market position.
Responsibilities & Qualifications As part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is fundamental. The unique responsibilities include:
Inspiring Others
Motivate individuals toward higher levels of performance aligned with the organization’s vision and values.
Communicate a clear, customer‑focused vision based upon a Resident‑Centered Model of care.
Model a strong belief in mission, vision, and purpose.
Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and the Leaders Serve Hallmarks.
Guiding Team Success
Build, motivate, and guide a cohesive team to complete goals using appropriate methods and a flexible interpersonal style.
Provide clear direction and structure for the team to support their success.
Manages the talent selection process effectively using Sunrise best practices and resources.
Embrace workforce diversity.
Establish stretch but realistic team goals and motivate the team to achieve them.
Share important and relevant information with the team.
Ensure consistent and timely orientation and ongoing training is delivered to team members.
Build team engagement by providing team‑building opportunities, addressing concerns, and guiding conflict resolution.
Promote the Employee Assistance Program (EAP) as a resource.
Research and resolve Hotline Call Reports timely and effectively.
Coaching and Developing Others
Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
Convey performance expectations and provide timely feedback to ensure performance standards are met.
Hold effective one‑on‑one meetings with direct reports.
Provide feedback and counsel on a continuous basis.
Support team members’ career growth by having regular development‑focused conversations.
Utilize and promote Sunrise’s development programs as appropriate to prepare high‑potential team members for future roles.
Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
Creating a Culture of Trust
Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high‑trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
Listen and respond with empathy.
Treat people with dignity, respect, and fairness.
Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
Encourage disclosure and facilitate an open exchange of ideas.
Advocate for both team members and residents.
Provide frequent and consistent communication with team, residents, and the community.
Leading Change
Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
Customer Focus
Ensure that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers’ and own organization’s needs, and promote and operationalize customer service as a value.
Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
Lead the development and regular review of the engagement improvement plan.
Resolve customer concerns effectively through consistent use of the problem resolution program.
Hold consistent and effective Resident Council meetings.
Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
Ensure that the leadership team interacts with residents.
Maintain a commitment to say “YES” and the courage to say “NO” only when absolutely needed.
Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
Quality Assurance and Regulatory Compliance
Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
Act as the Community Privacy Representative.
Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
Follow up on issues identified in the regional team site visit report.
Follow up on mock survey process.
Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
Review all incident reports and ensures corrective actions are in place in a timely manner.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Family Services
Maintain monthly proactive communication with residents’ family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
Oversee the planning of an in‑house family event monthly.
Encourage family involvement via Volunteer Programs.
Make self available to residents and their families.
Ensure implementation and maintenance of a family support program.
Ensure Family Service Meetings are happening regularly according to Sunrise policy.
Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
Business Development and Top Line Growth
Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top‑line revenue growth and achieving appropriate market position.
Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP’s/SPP’s, and sales.
Spend five minutes per day, performing post call reviews of DOS’s in‑person presentations.
Hold DOS accountable for the community’s daily contact goal.
Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move‑ins.
Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move‑ins from referrals approaching company best practice standards.
Driving for Results
Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Meet Net Operating Income (NOI) expectations.
Meet occupancy expectations.
Manage the Profit and Loss (P&L).
Achieve and execute consistent labor/labour schedules seven days a week.
Achieve great resident retention through a focus on service.
Participate in local business councils.
Instill in team members a “whole community approach”.
Drive ownership to the department leaders.
Business Acumen
Use one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
Meet the financial targets with the goal to maximize the capital partners return.
Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
Make accurate forecasts.
Overcome competitive obstacles.
Understand market dynamics:
What is our niche?
What do we do better or worse than our competition?
New service opportunities.
Demographics – culture, income, ethnicity, size.
Labor/labour availability – overcome obstacles.
Financial Management
Strive to improve profitability year over year in line with owner expectations.
Prepare and adhere to the community budget.
Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
Review monthly financial statements and implement plans of action for deficiencies.
Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
Manage collections process effectively.
Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
Manage key, non‑labor/non‑labour operating costs in line with budgeted levels.
Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
Operational Decision Making
Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
Comply with all regulations and principles.
Think past today (proactive).
Learn from bad decisions.
Encourage and reward for prudent risk taking.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities effectively.
Ability to delegate assignments to the appropriate individuals.
Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
Proficient in organizational and time management skills.
Demonstrates good judgment and problem solving and decision‑making skills.
Experience and Qualifications
College degree preferred; degree and management experience may be required per state/provincial requirements.
Administrator’s License / certification may be required per state/provincial requirements.
Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
Passion for working with seniors.
Demonstration of success in managing operating expenses.
Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications.
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.
About Sunrise Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements.
Apply Today Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®.
Pre‑employment Requirements Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid‑19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
Compensation Disclaimer Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Executive Director
position at
Sunrise Senior Living .
4 days ago – Be among the first 25 applicants.
Sunrise Senior Living Provided Pay Range This range is provided by Sunrise Senior Living. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base Pay Range $119,600.00/yr – $171,080.00/yr
When you join Sunrise Senior Living, you will use your unique skills to empower residents to live longer, healthier, and happier lives. Build meaningful relationships with residents, their families, and team members, and gain joy in serving others. Sunrise was again certified as a Great Place to Work® by Activated Insights, the 8th time Sunrise has received this designation.
Community Name:
Sunrise of Lincoln Park
Job ID:
2025-235961
Job Overview The Executive Director is responsible for overall leadership, management and success of the community. Responsibilities include financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well‑being, quality assurance, regulatory compliance, and ownership of the Sales and Marketing process to maximize revenue and market position.
Responsibilities & Qualifications As part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is fundamental. The unique responsibilities include:
Inspiring Others
Motivate individuals toward higher levels of performance aligned with the organization’s vision and values.
Communicate a clear, customer‑focused vision based upon a Resident‑Centered Model of care.
Model a strong belief in mission, vision, and purpose.
Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and the Leaders Serve Hallmarks.
Guiding Team Success
Build, motivate, and guide a cohesive team to complete goals using appropriate methods and a flexible interpersonal style.
Provide clear direction and structure for the team to support their success.
Manages the talent selection process effectively using Sunrise best practices and resources.
Embrace workforce diversity.
Establish stretch but realistic team goals and motivate the team to achieve them.
Share important and relevant information with the team.
Ensure consistent and timely orientation and ongoing training is delivered to team members.
Build team engagement by providing team‑building opportunities, addressing concerns, and guiding conflict resolution.
Promote the Employee Assistance Program (EAP) as a resource.
Research and resolve Hotline Call Reports timely and effectively.
Coaching and Developing Others
Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
Convey performance expectations and provide timely feedback to ensure performance standards are met.
Hold effective one‑on‑one meetings with direct reports.
Provide feedback and counsel on a continuous basis.
Support team members’ career growth by having regular development‑focused conversations.
Utilize and promote Sunrise’s development programs as appropriate to prepare high‑potential team members for future roles.
Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
Creating a Culture of Trust
Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high‑trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
Listen and respond with empathy.
Treat people with dignity, respect, and fairness.
Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
Encourage disclosure and facilitate an open exchange of ideas.
Advocate for both team members and residents.
Provide frequent and consistent communication with team, residents, and the community.
Leading Change
Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
Customer Focus
Ensure that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers’ and own organization’s needs, and promote and operationalize customer service as a value.
Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
Lead the development and regular review of the engagement improvement plan.
Resolve customer concerns effectively through consistent use of the problem resolution program.
Hold consistent and effective Resident Council meetings.
Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
Ensure that the leadership team interacts with residents.
Maintain a commitment to say “YES” and the courage to say “NO” only when absolutely needed.
Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
Quality Assurance and Regulatory Compliance
Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
Act as the Community Privacy Representative.
Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
Follow up on issues identified in the regional team site visit report.
Follow up on mock survey process.
Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
Review all incident reports and ensures corrective actions are in place in a timely manner.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Family Services
Maintain monthly proactive communication with residents’ family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
Oversee the planning of an in‑house family event monthly.
Encourage family involvement via Volunteer Programs.
Make self available to residents and their families.
Ensure implementation and maintenance of a family support program.
Ensure Family Service Meetings are happening regularly according to Sunrise policy.
Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
Business Development and Top Line Growth
Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top‑line revenue growth and achieving appropriate market position.
Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP’s/SPP’s, and sales.
Spend five minutes per day, performing post call reviews of DOS’s in‑person presentations.
Hold DOS accountable for the community’s daily contact goal.
Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move‑ins.
Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move‑ins from referrals approaching company best practice standards.
Driving for Results
Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Meet Net Operating Income (NOI) expectations.
Meet occupancy expectations.
Manage the Profit and Loss (P&L).
Achieve and execute consistent labor/labour schedules seven days a week.
Achieve great resident retention through a focus on service.
Participate in local business councils.
Instill in team members a “whole community approach”.
Drive ownership to the department leaders.
Business Acumen
Use one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
Meet the financial targets with the goal to maximize the capital partners return.
Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
Make accurate forecasts.
Overcome competitive obstacles.
Understand market dynamics:
What is our niche?
What do we do better or worse than our competition?
New service opportunities.
Demographics – culture, income, ethnicity, size.
Labor/labour availability – overcome obstacles.
Financial Management
Strive to improve profitability year over year in line with owner expectations.
Prepare and adhere to the community budget.
Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
Review monthly financial statements and implement plans of action for deficiencies.
Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
Manage collections process effectively.
Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
Manage key, non‑labor/non‑labour operating costs in line with budgeted levels.
Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
Operational Decision Making
Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
Comply with all regulations and principles.
Think past today (proactive).
Learn from bad decisions.
Encourage and reward for prudent risk taking.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.
Core Competencies
Ability to handle multiple priorities effectively.
Ability to delegate assignments to the appropriate individuals.
Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
Proficient in organizational and time management skills.
Demonstrates good judgment and problem solving and decision‑making skills.
Experience and Qualifications
College degree preferred; degree and management experience may be required per state/provincial requirements.
Administrator’s License / certification may be required per state/provincial requirements.
Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
Passion for working with seniors.
Demonstration of success in managing operating expenses.
Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications.
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.
About Sunrise Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.
We also offer benefits and other compensation that include:
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non‑discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements.
Apply Today Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®.
Pre‑employment Requirements Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid‑19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
Compensation Disclaimer Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Hospitals and Health Care
#J-18808-Ljbffr