Civ Robotics
About Civ Robotics
Civ Robotics is revolutionizing the $3 trillion infrastructure construction industry by automating repetitive, labor-intensive tasks. Our mission is to bridge the workforce gap and accelerate the development of critical infrastructure projects with cutting‑edge robotics and autonomous navigation technology. With over 100 robots deployed and actively transforming construction sites worldwide, we’re redefining efficiency, safety, and precision in the field. Backed by top‑tier investors, Civ Robotics is a fast‑growing startup headquartered in
San Francisco , founded by industry experts with deep construction experience. Join us in building the future of construction automation and be part of a team that’s shaping the next generation of robotics!
Role Overview We’re looking for a
Customer Success Manager
to join our post‑sales experience team. In this role, you’ll manage all aspects of customer onboarding, training, support, and long‑term adoption of our robotic solutions. You’ll work closely with field teams, engineers, and executives across leading EPCs, solar developers, and surveying firms to ensure successful customer outcomes and lasting partnerships. This is a full‑time, on‑site position based in our San Francisco office. Remote or hybrid work is not available for this role. Daily in‑person collaboration with our robotics and engineering teams is essential for success. Because our product is a physical robotic system used in the field, hands‑on experience in robotics, automation, or hardware‑enabled technology is required. Experience in construction, solar, civil engineering, surveying, or related infrastructure sectors is strongly preferred.
Responsibilities
Customer Success Strategy: Manage the post‑sales customer journey—from onboarding and training to long‑term adoption and retention.
Support: Support customers and ensure fast, efficient, and empathetic resolution of technical and operational issues.
Training & Enablement: Oversee the development and delivery of in‑person and remote training programs to help customers successfully operate our robotic solutions.
Customer Relationships: Serve as a point of contact for key accounts, nurturing relationships and becoming a trusted partner in their success.
Cross‑Functional Collaboration: Partner closely with Sales, Engineering, and Operations to surface customer feedback and continuously improve the product and experience.
Customer Communication: Maintain proactive and consistent communication with customers to ensure alignment, gather feedback, and manage expectations.
Customer Insights & Reporting: Develop key metrics, feedback loops, and reporting tools to drive customer retention, satisfaction, and operational efficiency.
Qualifications
3+ years in Customer Success, Account Management, or Customer Support—preferably in a hardware‑enabled or robotics environment.
Hands‑on exposure to robotics, automation, or field‑based hardware systems is required.
Experience or strong familiarity with construction, solar, civil engineering, surveying, or infrastructure‑related industries is highly preferred.
Demonstrated ability to manage complex accounts and drive long‑term customer adoption and satisfaction.
Comfortable translating technical concepts into practical, user‑friendly guidance.
Excellent communication and interpersonal skills with credibility across field operators and executive stakeholders.
Highly organized, self‑directed, and capable of managing priorities independently.
Confident delivering customer‑facing training and onboarding sessions.
Willingness to travel for customer deployments, field support, and in‑person engagements as needed.
Why Join Us?
A high‑impact role in a fast‑growing robotics startup.
Competitive salary + performance‑based incentives.
Equity / stock options.
Health, dental, vision benefits.
Flexible work environment.
Ready to help redefine construction? If you're passionate about customer success and want to be part of building something meaningful, we’d love to hear from you.
#J-18808-Ljbffr
San Francisco , founded by industry experts with deep construction experience. Join us in building the future of construction automation and be part of a team that’s shaping the next generation of robotics!
Role Overview We’re looking for a
Customer Success Manager
to join our post‑sales experience team. In this role, you’ll manage all aspects of customer onboarding, training, support, and long‑term adoption of our robotic solutions. You’ll work closely with field teams, engineers, and executives across leading EPCs, solar developers, and surveying firms to ensure successful customer outcomes and lasting partnerships. This is a full‑time, on‑site position based in our San Francisco office. Remote or hybrid work is not available for this role. Daily in‑person collaboration with our robotics and engineering teams is essential for success. Because our product is a physical robotic system used in the field, hands‑on experience in robotics, automation, or hardware‑enabled technology is required. Experience in construction, solar, civil engineering, surveying, or related infrastructure sectors is strongly preferred.
Responsibilities
Customer Success Strategy: Manage the post‑sales customer journey—from onboarding and training to long‑term adoption and retention.
Support: Support customers and ensure fast, efficient, and empathetic resolution of technical and operational issues.
Training & Enablement: Oversee the development and delivery of in‑person and remote training programs to help customers successfully operate our robotic solutions.
Customer Relationships: Serve as a point of contact for key accounts, nurturing relationships and becoming a trusted partner in their success.
Cross‑Functional Collaboration: Partner closely with Sales, Engineering, and Operations to surface customer feedback and continuously improve the product and experience.
Customer Communication: Maintain proactive and consistent communication with customers to ensure alignment, gather feedback, and manage expectations.
Customer Insights & Reporting: Develop key metrics, feedback loops, and reporting tools to drive customer retention, satisfaction, and operational efficiency.
Qualifications
3+ years in Customer Success, Account Management, or Customer Support—preferably in a hardware‑enabled or robotics environment.
Hands‑on exposure to robotics, automation, or field‑based hardware systems is required.
Experience or strong familiarity with construction, solar, civil engineering, surveying, or infrastructure‑related industries is highly preferred.
Demonstrated ability to manage complex accounts and drive long‑term customer adoption and satisfaction.
Comfortable translating technical concepts into practical, user‑friendly guidance.
Excellent communication and interpersonal skills with credibility across field operators and executive stakeholders.
Highly organized, self‑directed, and capable of managing priorities independently.
Confident delivering customer‑facing training and onboarding sessions.
Willingness to travel for customer deployments, field support, and in‑person engagements as needed.
Why Join Us?
A high‑impact role in a fast‑growing robotics startup.
Competitive salary + performance‑based incentives.
Equity / stock options.
Health, dental, vision benefits.
Flexible work environment.
Ready to help redefine construction? If you're passionate about customer success and want to be part of building something meaningful, we’d love to hear from you.
#J-18808-Ljbffr