Blank Street
General Manager
Join to apply for the General Manager role at Blank Street.
About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Add A Spark to the Ordinary… General Managers are integral to the success of Blank Street by taking full ownership of their four walls. General Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. General Managers may also support light project work directed at growing the overall business and their individual skills.
What You'll Own People Deeply care for and coach your team
Create a motivating and engaging culture in your team
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit superstar talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Product Execute our product mix flawlessly
Be a brand ambassador – have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Physical Space Ensure true operational and brand excellence
Ensure the safety, cleanliness and presentation of your location in line with company policies
Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
Maintain operational excellence achieving company standard scores and above via our auditing platform
Performance – Be The Best At What You Do
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Motivate your team to provide exceptional service
Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Collaborate with other Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance
Who We're Looking For
4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Experience working in a unionized environment is a plus
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Requirements
Full Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Benefits & Perks
Bonus program
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries: Food and Beverage Services
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About Blank Street At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Add A Spark to the Ordinary… General Managers are integral to the success of Blank Street by taking full ownership of their four walls. General Managers are accountable for training all team members, leading from the front on facilities, product and customer service expectations, conducting proper inventory management, practicing effective performance management of team members, hiring and developing great talent, business growth and improvement. General Managers may also support light project work directed at growing the overall business and their individual skills.
What You'll Own People Deeply care for and coach your team
Create a motivating and engaging culture in your team
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit superstar talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Product Execute our product mix flawlessly
Be a brand ambassador – have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Physical Space Ensure true operational and brand excellence
Ensure the safety, cleanliness and presentation of your location in line with company policies
Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
Maintain operational excellence achieving company standard scores and above via our auditing platform
Performance – Be The Best At What You Do
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Motivate your team to provide exceptional service
Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Collaborate with other Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance
Who We're Looking For
4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Experience working in a unionized environment is a plus
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-tasking skills
Strong interpersonal communication skills
Requirements
Full Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Benefits & Perks
Bonus program
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries: Food and Beverage Services
#J-18808-Ljbffr