Sodexo
Senior Manager, Digital Workplace Operations
Sodexo has an exciting new opportunity for a Senior Manager, Digital Workplace Operations. This position is responsible for leading the execution and continuous improvement of core digital workplace services, including PC provisioning, software license optimization, digital adoption, and operational analytics. This role owns the performance and quality of services delivered by external service providers, ensuring that execution aligns with defined SLAs, user expectations, and enterprise standards.
What You’ll Do Operational Services Execution
Oversee the delivery of services such as PC provisioning, lifecycle coordination, and digital adoption activities, managing contracts and statements of work.
Coordinate with internal teams and managed service providers to ensure seamless execution and service consistency across regions.
Manage operational workflows for device logistics, onboarding/offboarding processes, and non-technical provisioning.
Ensure services align with company standards, security protocols, and compliance expectations.
Drive continuous improvement through documentation, process refinement, and alignment with engineering on L3 escalations.
License Optimization & Feature Utilization (20%)
Monitor license usage trends and feature adoption (e.g., Smartsheet, Adobe, Microsoft 365, Teams, OneDrive, Copilot) to optimize spend and productivity.
Identify underutilized or misaligned license types and coordinate reallocation in collaboration with VMO and Finance.
Provide education and awareness on key platform features to increase adoption across business units.
Generate reporting on license consumption and entitlement tracking to support optimization decisions.
Service Provider Performance Management (20%)
Act as the primary operational point of contact for service delivery partners, including those providing end-user support and device provisioning services.
Oversee vendors responsible for device fulfillment, configuration, and depot management to ensure services are delivered on time and within scope.
Track and validate service performance against contractual SLAs and internal KPIs.
Drive accountability through regular operational reviews, service delivery assessments, and escalation handling.
Maintain up-to-date knowledge of each partner’s service catalog and ensure their operational execution aligns with expectations and standards.
User Experience & Operational Metrics (25%)
Monitor CSAT, DEX, and other user experience metrics related to digital workplace services.
Own the end-to-end collection, analysis, and reporting of experience and performance data.
Identify trends, pain points, and improvement opportunities from feedback and usage datali>
Partner with global User Experience, Digital Workplace Engineering, and HR stakeholders to implement user‑centric improvements.
Translate data insights into actionable recommendations for improving operational service quality.
Financial Oversight & Operational Reporting (15%)
Develop and maintain dashboards and reporting packages for operational performance and license utilization.
Support annual planning, budgeting, and chargeback processes related to workplace services.
Track invoice reconciliation, purchase requests, and cost allocation tied to managed services and licensing.
Collaborate with Finance and VMO to align financial metrics with service delivery performance.
Ensure all operational documentation supports audit readiness and ongoing compliance.
Compensation Salary offers are based on a candidate's specific criteria, including experience, skills, education, and training. Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
What We Offer
Medical, Dental, Vision Care, and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
What You Bring
Previous Vendor management experience
Strong analytical skills
Ability to lead and mentor a team
Bachelor's Degree or equivalent experience
Qualifications & Requirements
Minimum Education Requirement: Bachelor’s Degree or equivalent experience
Minimum Management Experience: 5 Years
Minimum Functional Experience: 5 Years
Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Equal Employment Opportunity We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
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What You’ll Do Operational Services Execution
Oversee the delivery of services such as PC provisioning, lifecycle coordination, and digital adoption activities, managing contracts and statements of work.
Coordinate with internal teams and managed service providers to ensure seamless execution and service consistency across regions.
Manage operational workflows for device logistics, onboarding/offboarding processes, and non-technical provisioning.
Ensure services align with company standards, security protocols, and compliance expectations.
Drive continuous improvement through documentation, process refinement, and alignment with engineering on L3 escalations.
License Optimization & Feature Utilization (20%)
Monitor license usage trends and feature adoption (e.g., Smartsheet, Adobe, Microsoft 365, Teams, OneDrive, Copilot) to optimize spend and productivity.
Identify underutilized or misaligned license types and coordinate reallocation in collaboration with VMO and Finance.
Provide education and awareness on key platform features to increase adoption across business units.
Generate reporting on license consumption and entitlement tracking to support optimization decisions.
Service Provider Performance Management (20%)
Act as the primary operational point of contact for service delivery partners, including those providing end-user support and device provisioning services.
Oversee vendors responsible for device fulfillment, configuration, and depot management to ensure services are delivered on time and within scope.
Track and validate service performance against contractual SLAs and internal KPIs.
Drive accountability through regular operational reviews, service delivery assessments, and escalation handling.
Maintain up-to-date knowledge of each partner’s service catalog and ensure their operational execution aligns with expectations and standards.
User Experience & Operational Metrics (25%)
Monitor CSAT, DEX, and other user experience metrics related to digital workplace services.
Own the end-to-end collection, analysis, and reporting of experience and performance data.
Identify trends, pain points, and improvement opportunities from feedback and usage datali>
Partner with global User Experience, Digital Workplace Engineering, and HR stakeholders to implement user‑centric improvements.
Translate data insights into actionable recommendations for improving operational service quality.
Financial Oversight & Operational Reporting (15%)
Develop and maintain dashboards and reporting packages for operational performance and license utilization.
Support annual planning, budgeting, and chargeback processes related to workplace services.
Track invoice reconciliation, purchase requests, and cost allocation tied to managed services and licensing.
Collaborate with Finance and VMO to align financial metrics with service delivery performance.
Ensure all operational documentation supports audit readiness and ongoing compliance.
Compensation Salary offers are based on a candidate's specific criteria, including experience, skills, education, and training. Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
What We Offer
Medical, Dental, Vision Care, and Wellness Programs
401(k) Plan with Matching Contributions
Paid Time Off and Company Holidays
Career Growth Opportunities and Tuition Reimbursement
What You Bring
Previous Vendor management experience
Strong analytical skills
Ability to lead and mentor a team
Bachelor's Degree or equivalent experience
Qualifications & Requirements
Minimum Education Requirement: Bachelor’s Degree or equivalent experience
Minimum Management Experience: 5 Years
Minimum Functional Experience: 5 Years
Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Equal Employment Opportunity We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
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