Pair Team
Bilingual Case Manager (Remote Flexible, Spanish Speaking)
Pair Team, San Francisco, California, United States, 94199
Bilingual Case Manager (Remote Flexible, Spanish Speaking)
Pair Team
is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
About Pair Team Pair Team cares for the highest‑need Medicaid recipients through a community‑led model. We build local partnerships with shelters, food pantries, and other community‑based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up‑skill CBO staff to become Community Health Workers, and use our proprietary data‑driven technology platform, Arc, for care coordination. Through Medicaid MCOs we provide healthcare for hard‑to‑reach, high‑need individuals while sharing healthcare dollars with community groups to expand their social support programs.
About the Opportunity We are looking for a highly‑motivated, full‑time
Lead Care Manager
to play a critical role in our whole‑person, interdisciplinary care model. The role is primarily remote, with 1–2 on‑site visits per month in the community. You will directly engage individuals living with serious mental illness/substance use disorder, experiencing homelessness, and/or high medical needs.
Location: Oakland, CA (Remote Flexible).
What You’ll Do
Maintain an ongoing caseload using evidence‑based approaches to promote engagement and achievement of health goals.
Use relationship‑based strategies to support members with social‑support navigation, understanding hesitations or distrust of the health‑care system.
Conduct periodic telephonic and SMS outreach to ensure timely follow‑up to members.
Work with members to identify health/wellness goals and incorporate them into a Health Action Plan/Shared Care Plan.
Support the nurse care manager, behavioral‑health care manager, nurse practitioner, and Community Engagement Specialist with delegated tasks.
Collaborate on care issues with the Enhanced Care Management team by participating in systematic case reviews and consulting with clinical staff before taking action.
Consistently meet monthly encounter metrics to ensure compliance with health‑plan regulations.
Identify and break down barriers to ensure individuals continue with the program.
Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow‑ups.
Coordinate physical‑care appointments through collaboration with internal and external providers.
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What You’ll Need
1+ years of general work experience (Case Management preferred).
Physically located in California (for Field Ops: reliable transportation for on‑site engagement; for Virtual Ops: quiet, HIPAA‑compliant internet‑connected space).
Bilingual – English/Spanish with strong cultural fluency.
High degree of empathy.
Ability to work collaboratively in a multidisciplinary team.
An eye for optimization.
Excellent organizational skills.
Calmness when faced with adversity.
Strong technical skills and comfort with technology, including CRM databases, basic Excel, Word, email, and video conferencing.
Valid driver’s license and auto liability insurance.
Preferred Qualifications
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or severe mental illness/substance use disorder.
2+ years of case‑management experience.
Experience with motivational interviewing.
Knowledge of medical terminology.
Jersey for problem‑solving, seeking answers, and thinking outside the box.
Detail‑oriented, organized self‑starter who is a rockstar multitasker.
Reliable and comfortable in an ever‑changing environment.
Benefits
Salary: $22–$25/hour.
Comprehensive health, vision & dental insurance.
401(k).
Monthly $100 work‑from‑home expense stipend.
Gas reimbursements for on‑site engagement days.
Flexible vacation policy.
All equipment needed for the role is provided.
Opportunity for rapid career progression with personal growth.
Equal Opportunity & E‑Verify Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E‑Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre‑employment background check, including criminal history, reference checks, and driving records if a role requires vehicle use.
Contact & Application Process We do not conduct any talent‑acquisition business outside of our @pairteam.com emails. If you are ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Please note: due to the high volume of requests, we are unable to respond to general position inquiries via email. To apply for a position with us, submit your application for the role you are interested in. Our team reviews applications and will reach out to candidates whose qualifications align with our current openings.
#J-18808-Ljbffr
is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
About Pair Team Pair Team cares for the highest‑need Medicaid recipients through a community‑led model. We build local partnerships with shelters, food pantries, and other community‑based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up‑skill CBO staff to become Community Health Workers, and use our proprietary data‑driven technology platform, Arc, for care coordination. Through Medicaid MCOs we provide healthcare for hard‑to‑reach, high‑need individuals while sharing healthcare dollars with community groups to expand their social support programs.
About the Opportunity We are looking for a highly‑motivated, full‑time
Lead Care Manager
to play a critical role in our whole‑person, interdisciplinary care model. The role is primarily remote, with 1–2 on‑site visits per month in the community. You will directly engage individuals living with serious mental illness/substance use disorder, experiencing homelessness, and/or high medical needs.
Location: Oakland, CA (Remote Flexible).
What You’ll Do
Maintain an ongoing caseload using evidence‑based approaches to promote engagement and achievement of health goals.
Use relationship‑based strategies to support members with social‑support navigation, understanding hesitations or distrust of the health‑care system.
Conduct periodic telephonic and SMS outreach to ensure timely follow‑up to members.
Work with members to identify health/wellness goals and incorporate them into a Health Action Plan/Shared Care Plan.
Support the nurse care manager, behavioral‑health care manager, nurse practitioner, and Community Engagement Specialist with delegated tasks.
Collaborate on care issues with the Enhanced Care Management team by participating in systematic case reviews and consulting with clinical staff before taking action.
Consistently meet monthly encounter metrics to ensure compliance with health‑plan regulations.
Identify and break down barriers to ensure individuals continue with the program.
Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow‑ups.
Coordinate physical‑care appointments through collaboration with internal and external providers.
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What You’ll Need
1+ years of general work experience (Case Management preferred).
Physically located in California (for Field Ops: reliable transportation for on‑site engagement; for Virtual Ops: quiet, HIPAA‑compliant internet‑connected space).
Bilingual – English/Spanish with strong cultural fluency.
High degree of empathy.
Ability to work collaboratively in a multidisciplinary team.
An eye for optimization.
Excellent organizational skills.
Calmness when faced with adversity.
Strong technical skills and comfort with technology, including CRM databases, basic Excel, Word, email, and video conferencing.
Valid driver’s license and auto liability insurance.
Preferred Qualifications
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or severe mental illness/substance use disorder.
2+ years of case‑management experience.
Experience with motivational interviewing.
Knowledge of medical terminology.
Jersey for problem‑solving, seeking answers, and thinking outside the box.
Detail‑oriented, organized self‑starter who is a rockstar multitasker.
Reliable and comfortable in an ever‑changing environment.
Benefits
Salary: $22–$25/hour.
Comprehensive health, vision & dental insurance.
401(k).
Monthly $100 work‑from‑home expense stipend.
Gas reimbursements for on‑site engagement days.
Flexible vacation policy.
All equipment needed for the role is provided.
Opportunity for rapid career progression with personal growth.
Equal Opportunity & E‑Verify Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E‑Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre‑employment background check, including criminal history, reference checks, and driving records if a role requires vehicle use.
Contact & Application Process We do not conduct any talent‑acquisition business outside of our @pairteam.com emails. If you are ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Please note: due to the high volume of requests, we are unable to respond to general position inquiries via email. To apply for a position with us, submit your application for the role you are interested in. Our team reviews applications and will reach out to candidates whose qualifications align with our current openings.
#J-18808-Ljbffr