Petco
Position Overview
As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus on companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guests and their pets. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.
Position Responsibilities
Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care.
Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports, and hourly animal health checks.
Process register transactions in a way that creates a great experience for each guest.
Be proficient within our selling model and support guest interactions as needed.
Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
Complete all training programs to maintain a high level of expertise in your role and educate other PCC partners in animal care and maintenance.
Promote a positive culture of teamwork, inclusion, and collaboration.
Adhere to established operational guidelines, policies, and procedures.
Evaluate guest inquiries and refer to the Leader on Duty as needed.
Act as primary resource for guests and other PCC partners regarding all animal education and care.
Order companion animals and aquatic life, supplies, and merchandise in partnership with the sales team to maximize sales, margin, and inventory.
Analyze department inventory management data and recommend areas for improvement.
Perform routine housekeeping tasks to maintain the professional image and appearance of the companion animal habitat and aquatic areas.
Ensure proper handling and documentation for all relinquished and adoption animals.
Verify that animal‑related maintenance tasks are completed as outlined on the Maintenance Schedules.
Participate in the completion of all animal and aquatic‑related physical inventory counts.
Adhere to and promote established safety and loss‑prevention procedures.
Perform additional duties and projects as required or assigned.
Other Essential Duties
Utilize selling behaviors to provide an amazing guest experience.
Contribute to a safe environment, maintaining safety protocols for partners, guests, and pets.
Be a part of a collaborative culture, working toward the health and wellness needs of pets.
Engage in career development, participating in programs to support growth.
Basic Qualifications Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required. Applicants must have a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. A professional appearance and demeanor, keen interest in animal care, strong interpersonal and verbal communication skills are essential.
Certification Completion and maintenance of the Petco Animal Care Certification program is required.
Education / Skills High school diploma or equivalent (GED). Proficiency in mathematics, basic accounting relationships, and strong communication skills are required.
Supervisory Responsibility
Ensure that the Pet Care Center is opened and/or closed in accordance with established policies and procedures.
Adhere to and promote established safety procedures for partners, guests, and pets.
Work Environment Most duties are performed indoors, with occasional guest carry‑outs and veterinary visits. The position requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. A flexible schedule including evenings and weekends is required.
Equal Opportunity Employer Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
Salary Range Salary Range:
$17.00 - $25.00 Start Rate:
$20.18
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Retail
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Position Responsibilities
Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care.
Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports, and hourly animal health checks.
Process register transactions in a way that creates a great experience for each guest.
Be proficient within our selling model and support guest interactions as needed.
Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
Complete all training programs to maintain a high level of expertise in your role and educate other PCC partners in animal care and maintenance.
Promote a positive culture of teamwork, inclusion, and collaboration.
Adhere to established operational guidelines, policies, and procedures.
Evaluate guest inquiries and refer to the Leader on Duty as needed.
Act as primary resource for guests and other PCC partners regarding all animal education and care.
Order companion animals and aquatic life, supplies, and merchandise in partnership with the sales team to maximize sales, margin, and inventory.
Analyze department inventory management data and recommend areas for improvement.
Perform routine housekeeping tasks to maintain the professional image and appearance of the companion animal habitat and aquatic areas.
Ensure proper handling and documentation for all relinquished and adoption animals.
Verify that animal‑related maintenance tasks are completed as outlined on the Maintenance Schedules.
Participate in the completion of all animal and aquatic‑related physical inventory counts.
Adhere to and promote established safety and loss‑prevention procedures.
Perform additional duties and projects as required or assigned.
Other Essential Duties
Utilize selling behaviors to provide an amazing guest experience.
Contribute to a safe environment, maintaining safety protocols for partners, guests, and pets.
Be a part of a collaborative culture, working toward the health and wellness needs of pets.
Engage in career development, participating in programs to support growth.
Basic Qualifications Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required. Applicants must have a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. A professional appearance and demeanor, keen interest in animal care, strong interpersonal and verbal communication skills are essential.
Certification Completion and maintenance of the Petco Animal Care Certification program is required.
Education / Skills High school diploma or equivalent (GED). Proficiency in mathematics, basic accounting relationships, and strong communication skills are required.
Supervisory Responsibility
Ensure that the Pet Care Center is opened and/or closed in accordance with established policies and procedures.
Adhere to and promote established safety procedures for partners, guests, and pets.
Work Environment Most duties are performed indoors, with occasional guest carry‑outs and veterinary visits. The position requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. A flexible schedule including evenings and weekends is required.
Equal Opportunity Employer Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
Salary Range Salary Range:
$17.00 - $25.00 Start Rate:
$20.18
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Retail
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