Cafua Management Company, a Dunkin Franchisee
Multi-Unit Leader
Cafua Management Company, a Dunkin Franchisee, Providence, Rhode Island, us, 02912
Summary
A Multi-Unit Manager (MUM) is responsible for leading the overall operations for 5-8 Dunkin' Donuts® and/or Dunkin' Donuts/Baskin Robbins® combo restaurants, including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants. A MUM would manage a manager at each of their locations and be expected to visit locations often and/or as business needs direct them.
Responsibilities
Recruit, hire, conduct performance reviews, develop performance improvement plans, and facilitate professional development.
Ensure appropriate training tools are utilized and training progress is monitored.
Create and maintain a people‑first culture in the restaurant.
Maintain a safe, secure, and healthy work environment in compliance with all applicable laws and safety guidelines.
Ensure Brand standards, recipes, and systems are executed consistently.
Prepare, complete and follow up on action plans for remodels and new restaurant openings.
Lead team meetings to communicate relevant operations information, such as seasonal products.
Identify and support systems to control costs and maintain budgets.
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs.
Support sales goals by developing action plans for seasonal forecasting.
Ensure tools and systems are in place to roll out new products, systems and processes.
Qualifications
Associate's degree in a related field or equivalent in education and experience.
Fluent in English.
Microsoft Office proficiency.
Facilitation and presentation skills.
Strong written and verbal communication skills.
Competencies
Guest Focus: Exceeds guest expectations, builds strong relationships, seeks continuous improvement, and resolves concerns using the Brand recovery process.
Passion for Results: Sets high standards, meets or exceeds goals, and contributes to overall team performance.
Problem Solving and Decision Making: Identifies issues, implements solutions, includes others, and empowers teammates.
Interpersonal Relationships & Influence: Demonstrates integrity, encourages collaboration, and leads others effectively.
Building Effective Teams: Communicates goals, monitors progress, holds others accountable, and rewards achievements.
Conflict Management: Resolves conflicts through active listening, aligns with policies, and escalates when appropriate.
Developing Direct Reports: Creates development plans, reviews performance, and provides challenging assignments.
Business and Financial Acumen: Applies profit and loss knowledge, identifies trends, and sets goals.
Leading with Vision: Sets clear, attainable group goals aligned with organizational objectives.
Strategic Thinking: Anticipates trends and translates vision into actionable strategies.
Benefits
Competitive salary
Health insurance
401(k) per company policy
PTO
Life/disability insurance
Outings and recognition contests
Employee discounts
Discounted pet insurance
Complimentary and discounted meals
Monthly bonus plan
EEO Statement Cafua Management Company is an equal‑opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law. If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.
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Responsibilities
Recruit, hire, conduct performance reviews, develop performance improvement plans, and facilitate professional development.
Ensure appropriate training tools are utilized and training progress is monitored.
Create and maintain a people‑first culture in the restaurant.
Maintain a safe, secure, and healthy work environment in compliance with all applicable laws and safety guidelines.
Ensure Brand standards, recipes, and systems are executed consistently.
Prepare, complete and follow up on action plans for remodels and new restaurant openings.
Lead team meetings to communicate relevant operations information, such as seasonal products.
Identify and support systems to control costs and maintain budgets.
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs.
Support sales goals by developing action plans for seasonal forecasting.
Ensure tools and systems are in place to roll out new products, systems and processes.
Qualifications
Associate's degree in a related field or equivalent in education and experience.
Fluent in English.
Microsoft Office proficiency.
Facilitation and presentation skills.
Strong written and verbal communication skills.
Competencies
Guest Focus: Exceeds guest expectations, builds strong relationships, seeks continuous improvement, and resolves concerns using the Brand recovery process.
Passion for Results: Sets high standards, meets or exceeds goals, and contributes to overall team performance.
Problem Solving and Decision Making: Identifies issues, implements solutions, includes others, and empowers teammates.
Interpersonal Relationships & Influence: Demonstrates integrity, encourages collaboration, and leads others effectively.
Building Effective Teams: Communicates goals, monitors progress, holds others accountable, and rewards achievements.
Conflict Management: Resolves conflicts through active listening, aligns with policies, and escalates when appropriate.
Developing Direct Reports: Creates development plans, reviews performance, and provides challenging assignments.
Business and Financial Acumen: Applies profit and loss knowledge, identifies trends, and sets goals.
Leading with Vision: Sets clear, attainable group goals aligned with organizational objectives.
Strategic Thinking: Anticipates trends and translates vision into actionable strategies.
Benefits
Competitive salary
Health insurance
401(k) per company policy
PTO
Life/disability insurance
Outings and recognition contests
Employee discounts
Discounted pet insurance
Complimentary and discounted meals
Monthly bonus plan
EEO Statement Cafua Management Company is an equal‑opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law. If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.
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