Hispanic Alliance for Career Enhancement
EAP Client Success Account Manager (IC)
Hispanic Alliance for Career Enhancement, Washington, District of Columbia, us, 20022
POSITION SUMMARY
At Aetna Mental Well-Being we are leading the industry in transforming mental well-being to deliver holistic end-to-end solutions that help consumers achieve their best health and be their best selves. We are seeking a highly motivated Account Management professional to support Aetna Mental Well-being and Resources for Living EAP product. The position requires a background in client relationship management, business acumen in managing financial negotiations, and a growth and retention mindset. The primary success metrics for this role will be client retention, customer satisfaction, and profitable growth. Hiring preference given to candidates residing in Florida or eastern time zone. PRIMARY RESPONSIBILITIES
Relationship management in building trust and rapport with primarily larger, national-sized clients.
Delivery of superior client service by understanding client needs and business goals, managing expectations, resolving concerns/ escalations, and strong negotiating skills.
Leverages a data driven and analytics-based mindset to develop and effectively execute retention, growth and forecasting strategies.
Strong product knowledge of client offerings and awareness of market trends and competitor landscape.
Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy.
Consistently demonstrates Aetna Mental Wellbeing’s value proposition and aligns it to clients defined success metrics and objectives.
Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna.
Owns the customer lifecycle – from implementation to engagement strategies and contract renewals.
Strong consultative and innovative approach to account management in supporting our clients.
Works cross-functionally to provide voice of customer feedback and process improvement suggestions.
Leads monthly, quarterly and annual performance reviews with a data driven approach to actionable insights and strategy.
Implements, monitors and effectively communicatesperformance metrics and aligns assigned performance measures with client objectives.
Uses sound judgement and seeks appropriate input from leaders and subject matter experts to inform decision-making.
Engages in stretch assignments to serve on committees and workgroups to benefit our business.
Serves as a mentorfor junior colleagues.
Candidate should have demonstrated success in creating innovative solutions, a successful track record in breaking through barriers with a positive attitude, and a strong understanding of data analytics. REQUIRED QUALIFICATIONS
Minimum 5 years’ client engagement and program success experience. Background in healthcare industry, preferably
Behavioral Health/ Employee Assistance Programs (EAP)
. Work
experience in
a
defined
client success/ a
ccount management
role
. Superior written
,
verbal
and interpersonal
communication skills
. Track record
of effective
time-management
and prioritization
, and effective delegation of
deliverables
. Demonstrated success in consultative relationship management
with larger, national sized accounts
as
evidenced
by retention and growth
. Leveraging analytics to guide account strategy,
monitor
performance metrics and KPIs, and proficient use of to
o
ls
(
Salesforce,
Tableau, Power BI, or advanced CRM reporting
)
. Ability to critically think in high-pressure environments to resolve disputes and negotiate successful outcomes
. Demonstrated strength in strategic
plan
development and execution
. Strong financial acumen and negotiating skills
. Preferred Qualifications
Demonstrated
proficiency
in Microsoft Office Suite (Excel, Word, PowerPoint, Teams,
Outlook). Executive presence and strong presentation skills Strong attention to detail, with a process and solution-oriented mindset
. Education
Bachelor of Arts degree or equivalent experience Anticipated Weekly Hours
40 Time Type
Full time Pay Range
The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Benefits
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan
.
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/21/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr
At Aetna Mental Well-Being we are leading the industry in transforming mental well-being to deliver holistic end-to-end solutions that help consumers achieve their best health and be their best selves. We are seeking a highly motivated Account Management professional to support Aetna Mental Well-being and Resources for Living EAP product. The position requires a background in client relationship management, business acumen in managing financial negotiations, and a growth and retention mindset. The primary success metrics for this role will be client retention, customer satisfaction, and profitable growth. Hiring preference given to candidates residing in Florida or eastern time zone. PRIMARY RESPONSIBILITIES
Relationship management in building trust and rapport with primarily larger, national-sized clients.
Delivery of superior client service by understanding client needs and business goals, managing expectations, resolving concerns/ escalations, and strong negotiating skills.
Leverages a data driven and analytics-based mindset to develop and effectively execute retention, growth and forecasting strategies.
Strong product knowledge of client offerings and awareness of market trends and competitor landscape.
Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy.
Consistently demonstrates Aetna Mental Wellbeing’s value proposition and aligns it to clients defined success metrics and objectives.
Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna.
Owns the customer lifecycle – from implementation to engagement strategies and contract renewals.
Strong consultative and innovative approach to account management in supporting our clients.
Works cross-functionally to provide voice of customer feedback and process improvement suggestions.
Leads monthly, quarterly and annual performance reviews with a data driven approach to actionable insights and strategy.
Implements, monitors and effectively communicatesperformance metrics and aligns assigned performance measures with client objectives.
Uses sound judgement and seeks appropriate input from leaders and subject matter experts to inform decision-making.
Engages in stretch assignments to serve on committees and workgroups to benefit our business.
Serves as a mentorfor junior colleagues.
Candidate should have demonstrated success in creating innovative solutions, a successful track record in breaking through barriers with a positive attitude, and a strong understanding of data analytics. REQUIRED QUALIFICATIONS
Minimum 5 years’ client engagement and program success experience. Background in healthcare industry, preferably
Behavioral Health/ Employee Assistance Programs (EAP)
. Work
experience in
a
defined
client success/ a
ccount management
role
. Superior written
,
verbal
and interpersonal
communication skills
. Track record
of effective
time-management
and prioritization
, and effective delegation of
deliverables
. Demonstrated success in consultative relationship management
with larger, national sized accounts
as
evidenced
by retention and growth
. Leveraging analytics to guide account strategy,
monitor
performance metrics and KPIs, and proficient use of to
o
ls
(
Salesforce,
Tableau, Power BI, or advanced CRM reporting
)
. Ability to critically think in high-pressure environments to resolve disputes and negotiate successful outcomes
. Demonstrated strength in strategic
plan
development and execution
. Strong financial acumen and negotiating skills
. Preferred Qualifications
Demonstrated
proficiency
in Microsoft Office Suite (Excel, Word, PowerPoint, Teams,
Outlook). Executive presence and strong presentation skills Strong attention to detail, with a process and solution-oriented mindset
. Education
Bachelor of Arts degree or equivalent experience Anticipated Weekly Hours
40 Time Type
Full time Pay Range
The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Benefits
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan
.
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 12/21/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr