The Bay Club Company
Join to apply for the
Bay Club Associate
role at
The Bay Club Company .
General Summary The Operations Associate contributes to the overall operation by assisting in a variety of roles throughout the club. The associate provides the highest level of member service, maintains club cleanliness, and consistently demonstrates a positive and professional attitude. This position enhances knowledge of operations and hospitality and offers career growth potential through experience in all aspects of the club.
Primary Job Functions Customer Service
Greet members and guests upon arrival to the Club.
Check members in by verifying membership.
Ensure all guests complete Guest Registration Waiver and pay applicable guest fees.
Book appointments, programs, and class reservations for members and guests.
Provide information regarding Club programming and facilities.
Deliver exceptional service experience to members, guests, and associates to retain guests for repeat business.
Represent the club professionally through image, dress, communication, and prompt follow‑through and response.
Provide membership sales team with guest/prospect lead contact information.
Reception Desk Oversight
Operate cash register.
Process payments.
Manage/handle cash and balance cash drawer each shift.
Perform opening and/or closing duties, as required.
Answer and transfer phone calls.
Café Oversight
Create and serve food and beverage items.
Promote daily specials and encourage upgrades to each order.
Operate cash register, process payments through cash or credit card handling and/or member account charges.
Perform café opening and/or closing duties, as required.
Maintain a clean, safe work environment according to State and Local food safety standards.
State Food Handler Certification.
Responsible Beverage Service (RBS) state certification (if serving alcohol).
Pool Deck Oversight
Greet members and guests upon arrival to the Pool Area.
Act as a Host in the designated area or event space.
Work with the F&B team to offer food and drinks from designated food outlets (act as server, place orders, deliver refreshments, ring in tickets on register, provide support to kitchen, set up and break down event space, clean‑up).
Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
Communicate and book appointments for programs and events.
Provide information regarding Club programming and facilities updates.
Assist with maintaining refreshment stations: refill water, stock supplies and keep area clean.
Provide towels as needed, assist with towel operation.
Parking Garage Oversight
Warmly greet each member with a smile.
Check members and guests in by verifying membership.
When necessary, audit cars parked in garage.
Perform any opening and/or closing duties, as required.
Cleanliness
Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
Perform detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and top lights, vacuuming carpets, mopping floors regularly, and dry‑mopping wet areas.
Restock vanity supplies and replenish inventory and janitorial products.
Maintain a clean, safe work environment.
Assist with laundry functions that include collecting, washing, drying, and folding towels.
Communication and Relationships
Communicate timely and follow up, as appropriate.
Active participation in required events, programs, meetings, and trainings.
Other Job Functions
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Knowledge
Policies and Regulations – Knowledge of company policies.
Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information.
Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook.
Experience & Education
At least one year experience in the hospitality industry or related service position preferred.
Food Safety certified (if applicable).
Professional, friendly manner and excellent customer service attitude and abilities.
Strong verbal communication and conflict resolution skills.
Enthusiastic, responsible, and dependable team player.
Self‑motivated, takes initiative, anticipates the needs of others and willing to acquire new skills.
Well organized and detail oriented.
CPR certified.
Working Conditions & Physical Requirements The associate is regularly required to stand for extended periods; use hands and fingers; reach with hands and arms; talk and hear. The associate is occasionally required to walk, stoop, kneel, crouch, or crawl; and may taste or smell. Frequently lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made for disabilities.
Estimated Base Pay Range $19.18 / hour
Other Compensation And Benefits
Club Membership
Competitive Compensation
Discounts on club services and amenities
Continuing Education
Community Involvement
Paid Time off*
Health Insurance*
*Offered to Full‑Time associates. Full‑Time status eligibility starting at 20 average hours of work per week.
Additional County Ordinances LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS‑related condition, or persons who are victims of domestic violence.
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Bay Club Associate
role at
The Bay Club Company .
General Summary The Operations Associate contributes to the overall operation by assisting in a variety of roles throughout the club. The associate provides the highest level of member service, maintains club cleanliness, and consistently demonstrates a positive and professional attitude. This position enhances knowledge of operations and hospitality and offers career growth potential through experience in all aspects of the club.
Primary Job Functions Customer Service
Greet members and guests upon arrival to the Club.
Check members in by verifying membership.
Ensure all guests complete Guest Registration Waiver and pay applicable guest fees.
Book appointments, programs, and class reservations for members and guests.
Provide information regarding Club programming and facilities.
Deliver exceptional service experience to members, guests, and associates to retain guests for repeat business.
Represent the club professionally through image, dress, communication, and prompt follow‑through and response.
Provide membership sales team with guest/prospect lead contact information.
Reception Desk Oversight
Operate cash register.
Process payments.
Manage/handle cash and balance cash drawer each shift.
Perform opening and/or closing duties, as required.
Answer and transfer phone calls.
Café Oversight
Create and serve food and beverage items.
Promote daily specials and encourage upgrades to each order.
Operate cash register, process payments through cash or credit card handling and/or member account charges.
Perform café opening and/or closing duties, as required.
Maintain a clean, safe work environment according to State and Local food safety standards.
State Food Handler Certification.
Responsible Beverage Service (RBS) state certification (if serving alcohol).
Pool Deck Oversight
Greet members and guests upon arrival to the Pool Area.
Act as a Host in the designated area or event space.
Work with the F&B team to offer food and drinks from designated food outlets (act as server, place orders, deliver refreshments, ring in tickets on register, provide support to kitchen, set up and break down event space, clean‑up).
Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
Communicate and book appointments for programs and events.
Provide information regarding Club programming and facilities updates.
Assist with maintaining refreshment stations: refill water, stock supplies and keep area clean.
Provide towels as needed, assist with towel operation.
Parking Garage Oversight
Warmly greet each member with a smile.
Check members and guests in by verifying membership.
When necessary, audit cars parked in garage.
Perform any opening and/or closing duties, as required.
Cleanliness
Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
Perform detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and top lights, vacuuming carpets, mopping floors regularly, and dry‑mopping wet areas.
Restock vanity supplies and replenish inventory and janitorial products.
Maintain a clean, safe work environment.
Assist with laundry functions that include collecting, washing, drying, and folding towels.
Communication and Relationships
Communicate timely and follow up, as appropriate.
Active participation in required events, programs, meetings, and trainings.
Other Job Functions
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Knowledge
Policies and Regulations – Knowledge of company policies.
Written Comprehension and Expression – Ability to read, understand and communicate information and ideas in writing so others will understand.
Oral Comprehension and Expression – Ability to understand and communicate so others can understand ideas and information.
Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook.
Experience & Education
At least one year experience in the hospitality industry or related service position preferred.
Food Safety certified (if applicable).
Professional, friendly manner and excellent customer service attitude and abilities.
Strong verbal communication and conflict resolution skills.
Enthusiastic, responsible, and dependable team player.
Self‑motivated, takes initiative, anticipates the needs of others and willing to acquire new skills.
Well organized and detail oriented.
CPR certified.
Working Conditions & Physical Requirements The associate is regularly required to stand for extended periods; use hands and fingers; reach with hands and arms; talk and hear. The associate is occasionally required to walk, stoop, kneel, crouch, or crawl; and may taste or smell. Frequently lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made for disabilities.
Estimated Base Pay Range $19.18 / hour
Other Compensation And Benefits
Club Membership
Competitive Compensation
Discounts on club services and amenities
Continuing Education
Community Involvement
Paid Time off*
Health Insurance*
*Offered to Full‑Time associates. Full‑Time status eligibility starting at 20 average hours of work per week.
Additional County Ordinances LA County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS‑related condition, or persons who are victims of domestic violence.
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