Intercom
Join to apply for the Relationship Manager, Scale role at Intercom
Intercom is an AI‑powered customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin delivers always‑on, impeccable support and can be combined with our Helpdesk to become a complete solution for high‑touch queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets the new standard for customer service through speed, intensity, and value.
What is the opportunity? As a Scale Relationship Manager, you will lead the growth of our existing business, building a world‑class sales organization and driving revenue expansion.
What will I be doing?
Build relationships with scaled business customers to ensure revenue growth and customer retention
Work with current customers to understand their business pains and provide tailored solutions
Develop strategic territory plans for upsell, cross‑sell, and expansion to new business units, aligning with business goals
Maintain advanced knowledge of customers’ businesses and forecast the sales pipeline accurately
Collaborate with Marketing, Product, and Customer Success to provide feedback that drives product innovation
Track and report key metrics related to customer growth, retention, and product usage
What skills do I need?
2+ years selling SaaS products, ideally 1+ years in a closing role
Experience managing a large book of business (200 accounts) with renewals and account growth
Strong sales instincts and a track record of exceeding quota
Exceptional written and verbal communication skills
Adaptability and problem‑solving in a fast‑moving organization
Growth mindset, intellectual curiosity, and ambition
Ability to build deep client relationships across levels in complex organizations
Demonstrated leadership with immediate and cross‑functional teammates
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews and performance bonuses
Flexible paid time off policy
Paid parental leave program
401(k) plan with company match
In‑office bicycle storage
Team events for Intercomrades, friends, and family
The base salary range for candidates within the Greater Chicago Area is $99,000 – $118,000. Actual base pay depends on education, skills, experience, and location. All regular employees may also be eligible for a corporate bonus program or sales incentive (target included in OTE) and restricted stock units (RSUs).
Policies Intercom has a hybrid working policy, requiring employees to be in the office at least three days per week. We foster a radically open and accepting culture, focusing on work and core values while respecting personal views outside of professional communications.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you’re looking for?
Join our Talent Community
to stay connected with us.
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Intercom is an AI‑powered customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin delivers always‑on, impeccable support and can be combined with our Helpdesk to become a complete solution for high‑touch queries. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets the new standard for customer service through speed, intensity, and value.
What is the opportunity? As a Scale Relationship Manager, you will lead the growth of our existing business, building a world‑class sales organization and driving revenue expansion.
What will I be doing?
Build relationships with scaled business customers to ensure revenue growth and customer retention
Work with current customers to understand their business pains and provide tailored solutions
Develop strategic territory plans for upsell, cross‑sell, and expansion to new business units, aligning with business goals
Maintain advanced knowledge of customers’ businesses and forecast the sales pipeline accurately
Collaborate with Marketing, Product, and Customer Success to provide feedback that drives product innovation
Track and report key metrics related to customer growth, retention, and product usage
What skills do I need?
2+ years selling SaaS products, ideally 1+ years in a closing role
Experience managing a large book of business (200 accounts) with renewals and account growth
Strong sales instincts and a track record of exceeding quota
Exceptional written and verbal communication skills
Adaptability and problem‑solving in a fast‑moving organization
Growth mindset, intellectual curiosity, and ambition
Ability to build deep client relationships across levels in complex organizations
Demonstrated leadership with immediate and cross‑functional teammates
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews and performance bonuses
Flexible paid time off policy
Paid parental leave program
401(k) plan with company match
In‑office bicycle storage
Team events for Intercomrades, friends, and family
The base salary range for candidates within the Greater Chicago Area is $99,000 – $118,000. Actual base pay depends on education, skills, experience, and location. All regular employees may also be eligible for a corporate bonus program or sales incentive (target included in OTE) and restricted stock units (RSUs).
Policies Intercom has a hybrid working policy, requiring employees to be in the office at least three days per week. We foster a radically open and accepting culture, focusing on work and core values while respecting personal views outside of professional communications.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you’re looking for?
Join our Talent Community
to stay connected with us.
#J-18808-Ljbffr