JLL
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FORT Director
role at
JLL .
Base pay range $143,600.00/yr - $190,000.00/yr
What this job involves We are seeking an experienced and dynamic Operations Center Director to join our team at Jones Lang LaSalle (JLL). As the Operations Center Director, you will be responsible for leading and managing our operations center, ensuring the efficient and effective delivery of services to our clients. You will oversee a team of operations professionals, collaborate with stakeholders, and drive process improvements to enhance operational excellence. This role requires strong leadership skills, exceptional problem-solving abilities, and a deep commitment to customer service. This is an exciting opportunity to make a significant impact and contribute to the success and growth of our organization.
Key Responsibilities
Lead and manage the operations center team, providing clear direction, guidance, and support to ensure exceptional performance and achievement of goals.
Oversee the efficient delivery of services and processes, ensuring adherence to service level agreements (SLAs) and client requirements.
Collaborate with cross-functional teams and stakeholders to define operational objectives, standards, and metrics to measure performance and drive continuous improvement.
Develop, implement, and maintain operational policies, procedures, and guidelines to ensure consistent and high-quality service delivery.
Monitor and analyze operational performance data, identifying trends, issues, and opportunities for improvement.
Lead process improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
Develop and maintain effective relationships with clients, addressing their needs, resolving issues, and ensuring satisfaction with the services provided.
Ensure compliance with regulatory requirements, industry standards, and best practices in operations management.
Lead and support technology initiatives and implementations to optimize operations and streamline processes.
Stay updated on industry trends, emerging technologies, and best practices in operations management, incorporating innovative ideas into our processes.
Includes oversight of a 24/7 operations team.
Qualifications and Skills
Bachelor's degree in Business Administration, Operations Management, or a related field. Master’s degree is preferred.
Minimum of 8‑10 years of experience in operations management, with a focus on leading teams and driving operational excellence.
Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high‑performing team.
Excellent problem‑solving and analytical abilities, with a track record of successfully driving process improvements.
Demonstrated experience in establishing and maintaining operational policies, procedures, and guidelines.
Exceptional customer service and relationship management skills, with a client‑centric mindset.
Strong project management skills, with the ability to manage multiple initiatives and stakeholders concurrently.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
Knowledge of industry best practices and emerging trends in operations management.
Experience in the real estate or facilities management industry is preferred.
Proficiency in technology applications and systems used in operations management.
Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
Deep understanding of Google Sheets, Slides, Docs, and Excel.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at JLL by 2x.
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FORT Director
role at
JLL .
Base pay range $143,600.00/yr - $190,000.00/yr
What this job involves We are seeking an experienced and dynamic Operations Center Director to join our team at Jones Lang LaSalle (JLL). As the Operations Center Director, you will be responsible for leading and managing our operations center, ensuring the efficient and effective delivery of services to our clients. You will oversee a team of operations professionals, collaborate with stakeholders, and drive process improvements to enhance operational excellence. This role requires strong leadership skills, exceptional problem-solving abilities, and a deep commitment to customer service. This is an exciting opportunity to make a significant impact and contribute to the success and growth of our organization.
Key Responsibilities
Lead and manage the operations center team, providing clear direction, guidance, and support to ensure exceptional performance and achievement of goals.
Oversee the efficient delivery of services and processes, ensuring adherence to service level agreements (SLAs) and client requirements.
Collaborate with cross-functional teams and stakeholders to define operational objectives, standards, and metrics to measure performance and drive continuous improvement.
Develop, implement, and maintain operational policies, procedures, and guidelines to ensure consistent and high-quality service delivery.
Monitor and analyze operational performance data, identifying trends, issues, and opportunities for improvement.
Lead process improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
Develop and maintain effective relationships with clients, addressing their needs, resolving issues, and ensuring satisfaction with the services provided.
Ensure compliance with regulatory requirements, industry standards, and best practices in operations management.
Lead and support technology initiatives and implementations to optimize operations and streamline processes.
Stay updated on industry trends, emerging technologies, and best practices in operations management, incorporating innovative ideas into our processes.
Includes oversight of a 24/7 operations team.
Qualifications and Skills
Bachelor's degree in Business Administration, Operations Management, or a related field. Master’s degree is preferred.
Minimum of 8‑10 years of experience in operations management, with a focus on leading teams and driving operational excellence.
Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high‑performing team.
Excellent problem‑solving and analytical abilities, with a track record of successfully driving process improvements.
Demonstrated experience in establishing and maintaining operational policies, procedures, and guidelines.
Exceptional customer service and relationship management skills, with a client‑centric mindset.
Strong project management skills, with the ability to manage multiple initiatives and stakeholders concurrently.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
Knowledge of industry best practices and emerging trends in operations management.
Experience in the real estate or facilities management industry is preferred.
Proficiency in technology applications and systems used in operations management.
Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
Deep understanding of Google Sheets, Slides, Docs, and Excel.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at JLL by 2x.
#J-18808-Ljbffr