Intercom
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Founding Value Consultant
role at
Intercom .
Intercom is the AI customer service company on a mission to help businesses provide incredible customer experiences. Founded in 2011, we deliver Fin, our AI agent, combined with our Helpdesk to power an end‑to‑end customer service suite that scales support with real business value.
What’s the opportunity? Intercom is seeking a Founding Value Consultant to elevate how we quantify, articulate, and deliver business value as we scale Fin, our trusted AI Agent for customer service. In this high‑impact, entrepreneurial role, you will partner closely with Sales, Solutions Engineering, and Customer Success teams to help our largest customers build confidence in their investment, realize measurable outcomes, and expand adoption.
Leading Strategic Value Engagements
Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases.
Craft ROI analyses, TCO comparisons, and scenario‑based models that accelerate sales cycles and increase deal size.
Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C‑suite.
Value Realization & Impact Tracking
Develop frameworks to benchmark adoption KPIs and measure ROI post‑implementation.
Partner with Sales and Customer Success to embed value planning into onboarding, QBRs, and renewal conversations.
Create a library of customer outcomes and success stories to amplify Fin’s impact.
Report on the impact of Value Engineering initiatives internally, providing insights and data to inform strategic decision‑making.
Collect and analyze case studies with measurable ROI metrics, mapping them to our ROI models.
Methodology & Asset Development
Design scalable tools, templates, and data sets that enable the field to deliver value‑driven engagements.
Establish and maintain a centralized repository of value assets—ROI calculators, playbooks, and benchmarks.
Train and mentor Sales and Success teams on value methodologies, storytelling, and business acumen.
Continuously evolve models and frameworks based on customer feedback and market insights.
Thought Leadership & Strategy
Develop programs to uplevel the business acumen skillset of the Sales and Success teams, enabling them to effectively map value to customer goals.
Contribute to the development of external content such as whitepapers, webinars, and industry presentations that position Intercom as an authority on the economics of AI‑driven customer support.
Partner with R&D, Marketing, and Revenue leadership to infuse customer value insights into messaging, positioning, and roadmap alignment.
Skills
5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience.
Strong understanding of financial modeling, ROI analysis, and executive communication.
Clear, concise communicator who can simplify complex ideas for senior audiences.
Experience working with cross‑functional teams, especially Sales, Customer Success, and Product Marketing.
Curiosity about how AI is reshaping customer support—and a desire to help companies adopt it in practical, measurable ways.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews—great work is rewarded.
Flexible paid time off policy.
Paid Parental Leave Program.
401(k) plan & match.
In‑office bicycle storage.
Fun events for Intercom‑rades, friends, and family.
Policies Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week, while also enjoying the flexibility to work from home.
Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
#J-18808-Ljbffr
Founding Value Consultant
role at
Intercom .
Intercom is the AI customer service company on a mission to help businesses provide incredible customer experiences. Founded in 2011, we deliver Fin, our AI agent, combined with our Helpdesk to power an end‑to‑end customer service suite that scales support with real business value.
What’s the opportunity? Intercom is seeking a Founding Value Consultant to elevate how we quantify, articulate, and deliver business value as we scale Fin, our trusted AI Agent for customer service. In this high‑impact, entrepreneurial role, you will partner closely with Sales, Solutions Engineering, and Customer Success teams to help our largest customers build confidence in their investment, realize measurable outcomes, and expand adoption.
Leading Strategic Value Engagements
Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases.
Craft ROI analyses, TCO comparisons, and scenario‑based models that accelerate sales cycles and increase deal size.
Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C‑suite.
Value Realization & Impact Tracking
Develop frameworks to benchmark adoption KPIs and measure ROI post‑implementation.
Partner with Sales and Customer Success to embed value planning into onboarding, QBRs, and renewal conversations.
Create a library of customer outcomes and success stories to amplify Fin’s impact.
Report on the impact of Value Engineering initiatives internally, providing insights and data to inform strategic decision‑making.
Collect and analyze case studies with measurable ROI metrics, mapping them to our ROI models.
Methodology & Asset Development
Design scalable tools, templates, and data sets that enable the field to deliver value‑driven engagements.
Establish and maintain a centralized repository of value assets—ROI calculators, playbooks, and benchmarks.
Train and mentor Sales and Success teams on value methodologies, storytelling, and business acumen.
Continuously evolve models and frameworks based on customer feedback and market insights.
Thought Leadership & Strategy
Develop programs to uplevel the business acumen skillset of the Sales and Success teams, enabling them to effectively map value to customer goals.
Contribute to the development of external content such as whitepapers, webinars, and industry presentations that position Intercom as an authority on the economics of AI‑driven customer support.
Partner with R&D, Marketing, and Revenue leadership to infuse customer value insights into messaging, positioning, and roadmap alignment.
Skills
5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience.
Strong understanding of financial modeling, ROI analysis, and executive communication.
Clear, concise communicator who can simplify complex ideas for senior audiences.
Experience working with cross‑functional teams, especially Sales, Customer Success, and Product Marketing.
Curiosity about how AI is reshaping customer support—and a desire to help companies adopt it in practical, measurable ways.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews—great work is rewarded.
Flexible paid time off policy.
Paid Parental Leave Program.
401(k) plan & match.
In‑office bicycle storage.
Fun events for Intercom‑rades, friends, and family.
Policies Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week, while also enjoying the flexibility to work from home.
Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
#J-18808-Ljbffr