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JLL

Manufacturing IFM Operations Director

JLL, Cambridge, Massachusetts, us, 02140

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves This role is responsible for best-in-class delivery of facilities/workplace services, maintenance, engineering at the client's global manufacturing and supply chain operations, including GMP (Good Manufacturing Practices). This leader must drive their team to meet or exceed all KPI (Key Performance Indicators) and business metrics across all sites within their portfolio. Candidate must work closely with client stakeholders to ensure that the value delivered in the provision of such services exceeds their expectations. This key role will lead the team to success by driving standardization and best practices including implementation of the JLL/Life Sciences platform practices, standards, procedures and programs that promote a safe and sustainable workplace experience with crucial focus on reliability maintenance and elimination of downtime due to equipment or facility outages. The GMO IFM organization has a significant opportunity to grow the relationship, and the candidate is expected to expand the scope of JLL-managed services in this portfolio through success in delivering value and cultivating relationships with key client stakeholders.

What your day-to-day will look like

Provide operational leadership and set technical direction

Lead and transform technical and operation standards

Ensure resilient cross training and succession plans are developed and maintained

Be a trusted advisor to the client by maintaining a continued focus on improving client experience, and developing a positive partnership through timely thoughtful responses, delivering on critical needs and bringing innovation.

Analyze/trend failures and incidents, determine root cause and implement process improvements

Must lead by example and set "safety first" and "non-negotiable compliance to quality" work environment and culture

Comply with all JLL and client policies, including but not limited to ethics and business practices

Responsible for prompt response to client requests including communication of root cause analysis (RCA) and corrective action plans (CAPAs)

Responsible for working with the Facility Managers, Warehouse Managers, Engineering, Project Management, HSE, Quality, and Sourcing leadership on the selection and monitoring of subcontractors

Set direction and work with clients to ensure compliant and efficient operational processes are implemented by the account's Facility Managers, Operations Managers, Warehouse Managers, Engineering and Project Managers and subcontractors

Ensure site teams have applicable business continuity plans in place and that they are maintained

Responsible for team adherence to EHS and quality standards expected by JLL and the client

Required Qualifications

Minimum 10 years of facilities management, maintenance, engineering and/or operations leadership experience in GxP regulated spaces

Leader of leaders in a large organization

Experience delivering customer experience and driving operational & financial performance

Budget creation and adherence

7-10 years of exposure to Pharmaceutical or Life Sciences industry

Ability to travel up to 60%

Preferred Qualifications

Familiarity with computerized maintenance management systems (CMMS) and facility management software

Experience managing capital projects and facility renovations in operational manufacturing environments

Background in change management and organizational development within matrix organizations

Location On-site

Apex, NC, Cambridge, MA, Louisville, KY, New Albany, OH, West Greenwich, RI

Estimated compensation for this position 174,000.00 - 214,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Personalized benefits that support personal well-being and growth

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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