Canonical
Enterprise Customer Success Manager
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
Salary & Location Boston, MA $95,000–$105,000 (annually)
Location: Remote Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Software Development
What your day will look like
Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and more.
Elaborate and coordinate complex projects in collaboration with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that fulfill customers’ objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Run a disciplined weekly customer and business review process with cross‑functional teams, prioritizing blockers and driving resolution through product and engineering teams.
Serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch‑points and activities.
What we are looking for in you
Minimum 5 years of relevant experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT.
Excellent presentation skills and ability to guide conversations about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer‑related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
Proficiency in Spanish and Portuguese alongside an excellent command of English is a plus.
Additional skills that you might also bring
Experience with Salesforce, Jira and other CRM systems.
What we offer colleagues
Distributed work environment with twice‑yearly team sprints in person.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Team Member Assistance Program & Wellness Platform.
Opportunity to travel to new locations to meet colleagues.
Priority Pass and travel upgrades for long‑haul company events.
About Canonical Canonical is a pioneering tech firm that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud. The company recruits on a global basis, values excellence, and largely operates from home.
Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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Salary & Location Boston, MA $95,000–$105,000 (annually)
Location: Remote Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Software Development
What your day will look like
Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and more.
Elaborate and coordinate complex projects in collaboration with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that fulfill customers’ objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Run a disciplined weekly customer and business review process with cross‑functional teams, prioritizing blockers and driving resolution through product and engineering teams.
Serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention.
Support customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch‑points and activities.
What we are looking for in you
Minimum 5 years of relevant experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration or IoT.
Excellent presentation skills and ability to guide conversations about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer‑related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
Proficiency in Spanish and Portuguese alongside an excellent command of English is a plus.
Additional skills that you might also bring
Experience with Salesforce, Jira and other CRM systems.
What we offer colleagues
Distributed work environment with twice‑yearly team sprints in person.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Team Member Assistance Program & Wellness Platform.
Opportunity to travel to new locations to meet colleagues.
Priority Pass and travel upgrades for long‑haul company events.
About Canonical Canonical is a pioneering tech firm that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud. The company recruits on a global basis, values excellence, and largely operates from home.
Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#J-18808-Ljbffr