Confidential Jobs
About the Role
The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members, formulating and executing account strategy, and serving as a thoughtful leader and confident decision maker with the ability to measure and monitor performance. Responsibilities
Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and our company policies. Be the main point of contact for our client and attend meetings and conference calls as needed. Ensure the local team is focused on building strong and effective partnerships. Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management). Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc. Collaborate with company leaders to understand overall business strategies and create a CSC operating plan to support these objectives. Maintain positive relationships with the local team to ensure employee retention. Implement company values and goals while ensuring compliance with all company policies. Review budgets and develop short- and long-term business operating plans to increase revenues and margins. Report and follow up on any maintenance issues with the vendor. Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures. Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale. Conduct work area inspections and assist in all accident/injury/vehicle damage investigations. Analyze and interpret ridership numbers and suggest route changes accordingly. Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review. Deliver overall performance and results for the CSC. Additional duties and responsibilities may apply. Hard Requirements
5+ years minimum operational management experience in Paratransit or Fixed Route transportation. Work experience in public or private alternative transportation demand management (TDM). Preferred Requirements
Work experience in public or private alternative transportation demand management (TDM). Bachelor’s degree in business management or equivalent. MBA preferred. Licensed Class B driver (with Passenger and Air brakes endorsements). Bilingual abilities a plus. Required Skills
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels). Excellent written and oral communication and interpersonal skills. Working knowledge of Microsoft Office and Google Workspace. Ability to work independently and as part of a team. Ability to assess risk and to resolve customer issues that do not pose unnecessary risk. Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices. Ability to develop contractual agreements and Requests for Proposal documents. Ability to submit termination or leave documents timely. Additional skills and demands may apply. Pay range and compensation package
Competitive compensation packages. Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits. 401(k) with 4% employer match. Financial Wellness Tool. Emotional Health
Employee Assistance Program (EAP). PTO for part-time and full-time positions. Paid holidays. Pet & Legal Insurance. Personal Development
On-the-job training and skills development. Internal transfer opportunities for career growth. Benefits vary by position and location. Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Management Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members, formulating and executing account strategy, and serving as a thoughtful leader and confident decision maker with the ability to measure and monitor performance. Responsibilities
Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and our company policies. Be the main point of contact for our client and attend meetings and conference calls as needed. Ensure the local team is focused on building strong and effective partnerships. Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management). Hire (interviews, road tests, etc.), train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc. Collaborate with company leaders to understand overall business strategies and create a CSC operating plan to support these objectives. Maintain positive relationships with the local team to ensure employee retention. Implement company values and goals while ensuring compliance with all company policies. Review budgets and develop short- and long-term business operating plans to increase revenues and margins. Report and follow up on any maintenance issues with the vendor. Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures. Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale. Conduct work area inspections and assist in all accident/injury/vehicle damage investigations. Analyze and interpret ridership numbers and suggest route changes accordingly. Regularly attend client meetings; listen to feedback from client and their employees and react accordingly to review. Deliver overall performance and results for the CSC. Additional duties and responsibilities may apply. Hard Requirements
5+ years minimum operational management experience in Paratransit or Fixed Route transportation. Work experience in public or private alternative transportation demand management (TDM). Preferred Requirements
Work experience in public or private alternative transportation demand management (TDM). Bachelor’s degree in business management or equivalent. MBA preferred. Licensed Class B driver (with Passenger and Air brakes endorsements). Bilingual abilities a plus. Required Skills
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels). Excellent written and oral communication and interpersonal skills. Working knowledge of Microsoft Office and Google Workspace. Ability to work independently and as part of a team. Ability to assess risk and to resolve customer issues that do not pose unnecessary risk. Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices. Ability to develop contractual agreements and Requests for Proposal documents. Ability to submit termination or leave documents timely. Additional skills and demands may apply. Pay range and compensation package
Competitive compensation packages. Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits. 401(k) with 4% employer match. Financial Wellness Tool. Emotional Health
Employee Assistance Program (EAP). PTO for part-time and full-time positions. Paid holidays. Pet & Legal Insurance. Personal Development
On-the-job training and skills development. Internal transfer opportunities for career growth. Benefits vary by position and location. Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Management Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr