Merck
Field Access Manager - New England - North - Boston MA, Syracuse NY, Portland ME
Merck, Washington, District of Columbia, us, 20022
Field Access Manager
The Field Access Manager (FAM) serves as the subject‑matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs). Working cross‑functionally with patient support, market access, and field sales, the FAM supports timely patient access to therapy while ensuring compliance with healthcare regulations.
The FAM role is a remote/field‑based position that proactively provides approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM analyzes access issues, serves as the local access resource for HCPs and other field force personnel, and coordinates with the access hub on individual patient cases, hub enrollment, and overall coordination. Collaboration with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts is essential.
Key responsibilities include, but are not limited to:
Responsibilities
Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
Analyze access trends.
Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction.
Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
Monitor payer trends to address access barriers.
Provide access information to HCP offices.
Provide access education to field teams upon approved direction.
Escalate and coordinate on access issues with third parties, including hub vendor.
Provide education and support on specialty pharmacy issues.
Provide information to HCP offices on how the products are covered under the benefit design (commercial, Medicare, Medicaid).
Answer questions about coverage, including payer‑specific access questions.
Maintain deep knowledge of regional and national market dynamics and payer coverage policies.
Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
Support patient access to the product by providing subject‑matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes, and standard operating procedures.
Educate HCP offices on the product hub program, including patient support offerings, financial assistance, and hub educational resources.
Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
Attend national and regional meetings.
Minimum Requirements
Bachelor’s degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support.
Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines.
Competent understanding of hub and patient support activities.
Proven ability to manage multiple priorities in a hybrid environment with 20‑25% travel; must reside in the assigned territory/metro area.
Team‑player attitude while collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
At least 21 years old with a valid driver’s license and a clean driving record.
Preferred Requirements
Pharmaceutical industry experience highly preferred.
Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred.
Eligibility US and Puerto Rico Residents Only: Our company is committed to inclusion and provides accommodations during the application or hiring process. Please click here if you need an accommodation.
EEO Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
To learn more, visit the EEOC Know Your Rights or GINA Supplement resources.
We value bringing together talent, perspectives, skills, and backgrounds for innovation and encourage inclusive collaboration.
Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid model consisting of three on‑site days per week and one remote day. This model does not apply to field‑based positions, facility‑based, manufacturing‑based, research‑based positions, or roles covered by a collective‑bargaining agreement.
Compensation $114,700.00 – $180,500.00 (salary range). The range reflects relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
Benefits We offer a comprehensive package of medical, dental, vision, and other insurance benefits for employees and families, retirement benefits including 401(k), paid holidays, vacation, and compassionate and sick days.
Application Apply through our careers site. (Application deadline is stated on the posting.)
Current Employee/Contingent Worker Application Current Employees apply HERE.
Current Contingent Workers apply HERE.
Location & Travel Regular employee status.
Relocation: No relocation.
Visa Sponsorship: No.
Travel Requirements: 75%.
Flexible Work Arrangements: Remote.
Shift: Not indicated.
Valid Driving License: Yes.
Job Details Job Posting End Date: 12/10/2025.
Requisition ID: R375949.
#J-18808-Ljbffr
The FAM role is a remote/field‑based position that proactively provides approved education to defined accounts within an assigned geography on matters related to access and coverage to facilitate appropriate patient access. The FAM analyzes access issues, serves as the local access resource for HCPs and other field force personnel, and coordinates with the access hub on individual patient cases, hub enrollment, and overall coordination. Collaboration with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts is essential.
Key responsibilities include, but are not limited to:
Responsibilities
Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats.
Analyze access trends.
Partner cross‑functionally to identify and address barriers to patient access and supporting patient satisfaction.
Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy.
Monitor payer trends to address access barriers.
Provide access information to HCP offices.
Provide access education to field teams upon approved direction.
Escalate and coordinate on access issues with third parties, including hub vendor.
Provide education and support on specialty pharmacy issues.
Provide information to HCP offices on how the products are covered under the benefit design (commercial, Medicare, Medicaid).
Answer questions about coverage, including payer‑specific access questions.
Maintain deep knowledge of regional and national market dynamics and payer coverage policies.
Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans.
Educate and update HCPs on key private and public payer coverage and changes that impact access for patients.
Support patient access to the product by providing subject‑matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes, and standard operating procedures.
Educate HCP offices on the product hub program, including patient support offerings, financial assistance, and hub educational resources.
Demonstrate knowledge of and communicate information about access resources and payer processes/policies.
Attend national and regional meetings.
Minimum Requirements
Bachelor’s degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support.
Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes.
Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality.
Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines.
Competent understanding of hub and patient support activities.
Proven ability to manage multiple priorities in a hybrid environment with 20‑25% travel; must reside in the assigned territory/metro area.
Team‑player attitude while collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals.
At least 21 years old with a valid driver’s license and a clean driving record.
Preferred Requirements
Pharmaceutical industry experience highly preferred.
Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred.
Eligibility US and Puerto Rico Residents Only: Our company is committed to inclusion and provides accommodations during the application or hiring process. Please click here if you need an accommodation.
EEO Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
To learn more, visit the EEOC Know Your Rights or GINA Supplement resources.
We value bringing together talent, perspectives, skills, and backgrounds for innovation and encourage inclusive collaboration.
Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid model consisting of three on‑site days per week and one remote day. This model does not apply to field‑based positions, facility‑based, manufacturing‑based, research‑based positions, or roles covered by a collective‑bargaining agreement.
Compensation $114,700.00 – $180,500.00 (salary range). The range reflects relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
Benefits We offer a comprehensive package of medical, dental, vision, and other insurance benefits for employees and families, retirement benefits including 401(k), paid holidays, vacation, and compassionate and sick days.
Application Apply through our careers site. (Application deadline is stated on the posting.)
Current Employee/Contingent Worker Application Current Employees apply HERE.
Current Contingent Workers apply HERE.
Location & Travel Regular employee status.
Relocation: No relocation.
Visa Sponsorship: No.
Travel Requirements: 75%.
Flexible Work Arrangements: Remote.
Shift: Not indicated.
Valid Driving License: Yes.
Job Details Job Posting End Date: 12/10/2025.
Requisition ID: R375949.
#J-18808-Ljbffr