Arch Telecom
Retail Store Manager SAN JOSE | 5353 Almaden Expy
Arch Telecom, San Jose, California, United States, 95199
Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. Their expertise in uncovering customer needs and passion to educate, demonstrate and recommend device and service solutions.
Responsibilities What you’ll do in your role:
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store.
Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to implementing new store programs and initiatives.
Sell personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming IoT devices.
Make sure the store is always at its best.
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding:
Show how coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
Explain how plans and services allow customers to live unlimited, feel the love, stay connected and go further.
Redefine how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Identify and handoff small business leads.
Develop strong peer relationships and hold each other accountable for company success.
Provide first‑class customer experience while having a good time.
Qualifications
Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead your team, share best practices, and resolve customer issues.
Proficiency in operational, financial and performance management.
Strong communication skills with team and customers.
Prior wireless sales experience.
Benefits
Employee Stock Ownership Program (ESOP).
Competitive salary.
Bonus earnings.
Automatic raises when reaching milestones.
Career advancement opportunities.
A culture of care & excellence.
Health benefits for full‑time employees.
Requirements
Be at least 18 years of age.
Wireless sales experience.
High‑school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lb.
Reliable transportation.
#J-18808-Ljbffr
Responsibilities What you’ll do in your role:
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store.
Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to implementing new store programs and initiatives.
Sell personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming IoT devices.
Make sure the store is always at its best.
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding:
Show how coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
Explain how plans and services allow customers to live unlimited, feel the love, stay connected and go further.
Redefine how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Identify and handoff small business leads.
Develop strong peer relationships and hold each other accountable for company success.
Provide first‑class customer experience while having a good time.
Qualifications
Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead your team, share best practices, and resolve customer issues.
Proficiency in operational, financial and performance management.
Strong communication skills with team and customers.
Prior wireless sales experience.
Benefits
Employee Stock Ownership Program (ESOP).
Competitive salary.
Bonus earnings.
Automatic raises when reaching milestones.
Career advancement opportunities.
A culture of care & excellence.
Health benefits for full‑time employees.
Requirements
Be at least 18 years of age.
Wireless sales experience.
High‑school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lb.
Reliable transportation.
#J-18808-Ljbffr