Mathnasium (ID: 2406101)
Student Success Specialist
Mathnasium (ID: 2406101), Menlo Park, California, United States, 94029
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Pay and Benefits:
Pay Range:
$65K-$80K per year
Benefits:
PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance
Advancement Opportunities:
Leadership Development track with potential to move up the organization in 6-12 months
Job Type:
Full-time
Typical Work Hours:
Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).
About Mathnasium: Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.
Position Summary: The
Customer Success Associate
is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.
Key Responsibilities:
Enrollment & Customer Service:
Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
Ensure customer satisfaction (both parents and students) in areas such as student progress, attitude and engagement through all communication channels
Administrative Leadership:
Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation
Training & Development:
Manage instructional staff, provide coaching, and help improve team performance
Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks
Qualifications (Skills & Traits for Success):
Passion for helping others and a genuine curiosity about people (both children and adults)
Growth mentality and open to constructive feedback
Ability to adapt quickly to a fast-paced environment
Excellent communication (both written and oral), interpersonal skills and teamwork
Ability to work well with diverse groups of people
Strong problem-solving abilities, reliability, and efficiency
Prior experience in office management, and multi-tasking experience is a huge plus
Organized, proactive, and detail-oriented
Excellent time management and prioritization skill
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401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Pay and Benefits:
Pay Range:
$65K-$80K per year
Benefits:
PTO, 401(k) and 401(k) matching, Health, Dental, and Vision insurance
Advancement Opportunities:
Leadership Development track with potential to move up the organization in 6-12 months
Job Type:
Full-time
Typical Work Hours:
Mon-Thu: 11am-7pm, Sat: 9am-4pm (Must be available for all hours).
About Mathnasium: Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. The Mathnasium Method™— the result of decades of hands-on instruction and development — has been transforming the lives of children through math since 2002 and continues to be shared through in-person, online, and hybrid instruction.
Position Summary: The
Customer Success Associate
is a leadership-track role to focus on student success in math achievement. Gain hands-on experience in operations, customer service, team coordination, and business development. No advanced math knowledge required; we will provide full training.
Key Responsibilities:
Enrollment & Customer Service:
Handle enrollment calls, schedule visits, conduct math assessments, and guide new families through the enrollment and onboarding processes
Ensure customer satisfaction (both parents and students) in areas such as student progress, attitude and engagement through all communication channels
Administrative Leadership:
Oversee daily operations, ensuring efficiency, and administer assessments to identify learning gaps and create personalized learning plans
Manage student curriculum, update progress in the center system, and work with management on ensuring efficiency in center operation
Training & Development:
Manage instructional staff, provide coaching, and help improve team performance
Assume the roles for Instructor and Lead Instructor duties as needed, and manage all related tasks
Qualifications (Skills & Traits for Success):
Passion for helping others and a genuine curiosity about people (both children and adults)
Growth mentality and open to constructive feedback
Ability to adapt quickly to a fast-paced environment
Excellent communication (both written and oral), interpersonal skills and teamwork
Ability to work well with diverse groups of people
Strong problem-solving abilities, reliability, and efficiency
Prior experience in office management, and multi-tasking experience is a huge plus
Organized, proactive, and detail-oriented
Excellent time management and prioritization skill
#J-18808-Ljbffr