Inside Higher Ed
Financial Aid Counselor - IHP
Inside Higher Ed – The General Hospital Corporation
Join our team at the IHP as a Financial Aid Counselor, where you will provide outstanding support and guidance to students and families, helping them navigate the financial aid process with confidence. You will collaborate with various institute offices to enhance the student experience, manage vital communications, and present financial aid insights at key events.
Job Summary
Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying and interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds.
Create, edit, and ensure timely, consistent communication of financial aid information (virtual and print).
Remain current regarding Institute and federal financial aid policies.
Assist with presenting financial aid information at IHP events.
Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary.
Education and Experience
Bachelor’s Degree preferred.
Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required.
High attention to detail required.
Basic math skills required.
Minimum 1 year experience in customer service preferred.
Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred.
Experience with Colleague Financial Aid Module and Federal Direct systems preferred.
Skills / Abilities / Competencies Required
Administrative Skills: Excellent communication and interpersonal skills; customer‑service oriented. Must also have the ability to handle multiple priorities and tasks in an environment that has constant interruptions. Must be detail oriented.
Technical Skills: Colleague Experience Preferred. Must be skilled in using related software applications including MS Word and Excel. Must be able to read and comprehend federal regulations. Basic math skills required.
Physical Capabilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some infrequent travel is required in this position, primarily to attend industry conferences.
Working Conditions
Office environment
Must be able to handle multiple priorities and deadlines and occasional periods of high activity.
Additional Job Details
Remote Type:
Hybrid
Work Location:
100 First Avenue
Scheduled Weekly Hours:
40
Employee Type:
Regular
Work Shift:
Day (United States of America)
Pay Range:
$19.42 - $27.74 / Hourly
Grade:
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications and other essential factors.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Join our team at the IHP as a Financial Aid Counselor, where you will provide outstanding support and guidance to students and families, helping them navigate the financial aid process with confidence. You will collaborate with various institute offices to enhance the student experience, manage vital communications, and present financial aid insights at key events.
Job Summary
Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying and interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds.
Create, edit, and ensure timely, consistent communication of financial aid information (virtual and print).
Remain current regarding Institute and federal financial aid policies.
Assist with presenting financial aid information at IHP events.
Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary.
Education and Experience
Bachelor’s Degree preferred.
Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required.
High attention to detail required.
Basic math skills required.
Minimum 1 year experience in customer service preferred.
Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred.
Experience with Colleague Financial Aid Module and Federal Direct systems preferred.
Skills / Abilities / Competencies Required
Administrative Skills: Excellent communication and interpersonal skills; customer‑service oriented. Must also have the ability to handle multiple priorities and tasks in an environment that has constant interruptions. Must be detail oriented.
Technical Skills: Colleague Experience Preferred. Must be skilled in using related software applications including MS Word and Excel. Must be able to read and comprehend federal regulations. Basic math skills required.
Physical Capabilities: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some infrequent travel is required in this position, primarily to attend industry conferences.
Working Conditions
Office environment
Must be able to handle multiple priorities and deadlines and occasional periods of high activity.
Additional Job Details
Remote Type:
Hybrid
Work Location:
100 First Avenue
Scheduled Weekly Hours:
40
Employee Type:
Regular
Work Shift:
Day (United States of America)
Pay Range:
$19.42 - $27.74 / Hourly
Grade:
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications and other essential factors.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
#J-18808-Ljbffr