Global Refuge
Senior Program Officer for Initial Resettlement
Global Refuge, Baltimore, Maryland, United States, 21276
Senior Program Officer for Initial Resettlement
Global Refuge
Reporting to the Associate Director, the Senior Program Officer for Initial Resettlement manages compliance activities of resettlement programming in accordance with the Office of Refugee Resettlement (ORR), Program of Initial Resettlement (PIR), Global Refuge and other funders, as assigned. The Senior Program Officer will oversee the development and implementation of monitoring, training, and technical assistance to ensure provision of timely and quality services to refugees and immigrants. The Senior Program Officer will supervise a team to ensure program outcomes are met.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Benefits
Medical, dental, vision available the first day of employment
Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
Company 403(b) contribution of 3%, an additional 7% match which vests immediately
Responsibilities/Duties
Lead as a Subject Matter Expert on refugee resettlement programming, maintaining up to date and detailed knowledge of program requirements and policy changes.
Work collaboratively with team members to ensure assigned PIR cases have satisfactorily met all PIR program outcomes.
Develop and maintain data, information, and analysis on program outcomes and trends.
Create and maintain effective tools and resources for distribution to the Global Refuge network.
Design and provide quality network-wide training and technical assistance.
Provide supervision and programmatic guidance to direct reports.
Collaborate with peers on the monitoring schedule for site monitoring visits and desk audits.
Review site monitoring reports and desk audit reports compiled by direct reports.
Provide support during the funder monitoring of affiliates, including site preparation, review of pre‑monitoring questionnaires, and responses to monitoring reports.
Identify and report on monitoring and program trends to gather an overall understanding and assessment of the resettlement environment, identify areas of strength, best practices, and challenges, and to inform network training and technical assistance needs.
Coordinate with RCUSA partners to ensure consistency in program service delivery.
Work occasional holiday, weekend and/or evening work for client‑related emergencies.
Other duties to support Global Refuge departments, as assigned by supervisor.
Qualifications
Undergraduate degree in social work, social sciences, non‑profit management or related field in combination with a minimum of 3‑5 years of relevant experience or an equivalent combination of education and experience.
Minimum of 3 years of supervisory experience.
Experience conducting program evaluation in‑person and remotely and developing monitoring tools and protocols.
Experience in a local resettlement office providing initial resettlement services and at a national office of a resettlement agency required.
Excellent writing and editing skills.
Experience working with refugees, immigrants or limited English speakers.
Experience in interpreting contract compliance and providing training and technical assistance to service providers and staff.
Strong interpersonal skills with ability to establish effective relationships with colleagues and partners.
Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
Experience with and commitment to working in a diverse workforce.
Ability and willingness to travel 20% of the time.
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.
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Reporting to the Associate Director, the Senior Program Officer for Initial Resettlement manages compliance activities of resettlement programming in accordance with the Office of Refugee Resettlement (ORR), Program of Initial Resettlement (PIR), Global Refuge and other funders, as assigned. The Senior Program Officer will oversee the development and implementation of monitoring, training, and technical assistance to ensure provision of timely and quality services to refugees and immigrants. The Senior Program Officer will supervise a team to ensure program outcomes are met.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Benefits
Medical, dental, vision available the first day of employment
Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
Company 403(b) contribution of 3%, an additional 7% match which vests immediately
Responsibilities/Duties
Lead as a Subject Matter Expert on refugee resettlement programming, maintaining up to date and detailed knowledge of program requirements and policy changes.
Work collaboratively with team members to ensure assigned PIR cases have satisfactorily met all PIR program outcomes.
Develop and maintain data, information, and analysis on program outcomes and trends.
Create and maintain effective tools and resources for distribution to the Global Refuge network.
Design and provide quality network-wide training and technical assistance.
Provide supervision and programmatic guidance to direct reports.
Collaborate with peers on the monitoring schedule for site monitoring visits and desk audits.
Review site monitoring reports and desk audit reports compiled by direct reports.
Provide support during the funder monitoring of affiliates, including site preparation, review of pre‑monitoring questionnaires, and responses to monitoring reports.
Identify and report on monitoring and program trends to gather an overall understanding and assessment of the resettlement environment, identify areas of strength, best practices, and challenges, and to inform network training and technical assistance needs.
Coordinate with RCUSA partners to ensure consistency in program service delivery.
Work occasional holiday, weekend and/or evening work for client‑related emergencies.
Other duties to support Global Refuge departments, as assigned by supervisor.
Qualifications
Undergraduate degree in social work, social sciences, non‑profit management or related field in combination with a minimum of 3‑5 years of relevant experience or an equivalent combination of education and experience.
Minimum of 3 years of supervisory experience.
Experience conducting program evaluation in‑person and remotely and developing monitoring tools and protocols.
Experience in a local resettlement office providing initial resettlement services and at a national office of a resettlement agency required.
Excellent writing and editing skills.
Experience working with refugees, immigrants or limited English speakers.
Experience in interpreting contract compliance and providing training and technical assistance to service providers and staff.
Strong interpersonal skills with ability to establish effective relationships with colleagues and partners.
Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
Proficiency in Microsoft Office applications, knowledge in database management and other computer applications.
Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
Experience with and commitment to working in a diverse workforce.
Ability and willingness to travel 20% of the time.
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.
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