Omni Hotels & Resorts
Guest Services Representative
Omni Hotels & Resorts, San Francisco, California, United States, 94199
Join to apply for the Guest Services Representative role at Omni Hotels & Resorts.
2 days ago Be among the first 25 applicants
San Francisco Hotel
We are looking for an enthusiastic Guest Services Representative to provide a five‑star welcome and departure experience, serving as an ambassador throughout the guest’s stay. The role requires open availability.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in per their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre‑register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation; follow up to ensure completion and guest satisfaction
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience required; hotel front desk experience preferred
Open availability required
Pay: $35.09 hourly rate
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitality
#J-18808-Ljbffr
2 days ago Be among the first 25 applicants
San Francisco Hotel
We are looking for an enthusiastic Guest Services Representative to provide a five‑star welcome and departure experience, serving as an ambassador throughout the guest’s stay. The role requires open availability.
Responsibilities
Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in per their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre‑register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail to ensure security of guest room access
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation; follow up to ensure completion and guest satisfaction
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co‑workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience required; hotel front desk experience preferred
Open availability required
Pay: $35.09 hourly rate
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitality
#J-18808-Ljbffr